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electronic GmbH & Co. KG • Heinrichstraße 3-4 • 12207 Berlin • Deutschland • [email protected]
6.3
Customer service
If service is required, please contact your specialist dealer or BANDELIN electronic to
order spare parts or before sending in defective generator.
6.3.1 Repairs and service
If errors or defects are ascertained during the error analysis, and if such errors cannot
be recti
fi
ed, the generator may no longer be used. In such a case, please contact
the supplier or the manufacturer:
BANDELIN electronic GmbH & Co. KG
Heinrichstrasse
3-4
12207
Berlin
Repair
service:
E-mail:
Phone:
+49-(0)-30 – 768 80 – 13
Fax:
+49-(0)-30 – 76 88 02 00 13
In the event of returns, the General Terms and Conditions for Delivery and Payment of
BANDELIN electronic GmbH & Co. KG apply.
In addition, the generator must be cleaned and decontaminated, see the following
chapter.
6.3.2
Decontamination certi
fi
cate
If the generator is sent back to the manufacturer for repairs (with accessories, if
applicable), the form "Certi
fi
cate of decontamination" must be
fi
lled out and af
fi
xed to
the packaging on the outside, in a visible spot.
If this form has not been
fi
lled out, we reserve the right to refuse receipt of the package
in order to protect our employees.
The form can be downloaded from the Internet as a PDF
fi
le:
www.bandelin.com - Downloads ...