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Care2
Installation Instructions

Care2 issue 9

6.2 M

ULTIPLE

NCOMING

ALLS

When there are Multiple Incoming Calls the Console will Ring
and the “Incoming Call” LED & the LCD Backlight Display will
flash.



The LCD Display will indicate the Outstations making calls.

Figure 6.3 — LCD Display showing Multiple Incoming Calls

6.2.1 Selecting a Single Call

Open the Handset Door and pick up the handset.

Scroll up or down until the required Outstation is Highlighted.

Press the Encoder to answer the selected call.

The LCD Display will indicate the Answered Call, and also show
the other caller is still calling as shown in Figure 6.4.

Figure 6.4 — LCD DIsplay showing Answered and Waiting Calls

OTE

: The Console Incoming Call LED & Sounder are silenced while a

Call is in Progress.



New Calls are shown on the LCD Display but will not sound the Incoming
Call Sounder.

Summary of Contents for Care2

Page 1: ...Care2 Installation Instructions Firmware version MCCNTPNL V 04 02 Manual name Care2 Issue 9 ECR 3461 Date of issue December 2018 ...

Page 2: ... http www baldwinboxall co uk This equipment has been designed and manufactured to conform to the following EC Standards EMC EN55103 1 Environment Classification E1 EMC EN55103 2 Environment Classification E5 Safety EN60065 Failure to use the equipment in the manner described in the product literature will invalidate the conformity A Declaration of Conformity statement to the above standards and a...

Page 3: ...Enclosure 7 Roaming Telephone Sockets 7 Simplified Schematic Diagrams____________________________8 Installation Consoles __________________________________________11 Mounting Details 11 C2CEK4 Line Card Connection Details 12 Adding C2CEK4 Line Cards ____________________________13 Installing C2CFPE Interface Card_________________________16 Installing C2CN Network Card__________________________19 Se...

Page 4: ... Enclosure____________________________ 34 Commissioning Basic Hardware Commissioning Procedure _________________ 35 Master Slave NEP Indicator __________________________ 37 Master or Non networked Console 37 Slave Console 37 NEP Console 37 Software Commissioning Procedures _____________________ 38 Initial Commissioning using SD CARD 38 Commissioning Using Ethernet IP Method 40 Internal Device Dete...

Page 5: ...PC 63 Setting Alternate TCP IP Configuration Windows XP 63 Setting Alternate TCP IP Configuration Windows 7 66 IP Configuration ConsoleConfig Page 69 IP Configuration LineSetups Page 70 IP Configuration Logs Page 70 IP Configuration OutstationSummary Page 70 Operation Accept a Single Incoming Call ___________________________71 Multiple Incoming Calls________________________________72 Selecting a S...

Page 6: ...des Basic Faultfinding _________________________ 81 Battery Charger Local Console Fault 81 Power Supply Local Console Fault 81 System Restart xx Local Console Fault 81 Local Loop Local Console Fault 82 Lo Z Line Fault Local Console Fault 82 Hi Z Line Fault Local Console Fault 82 NW Audio Loop Network Audio Fault 82 NW Loop Network Data Fault 82 Deep Discharge Low Voltage Protection 82 Routine Main...

Page 7: ...anual and the use of the information is therefore restricted only to those persons duly authorised by Baldwin Boxall Communications Limited Do not reproduce transcribe store in a retrieval system or translate into any language any part of this manual without the prior permission of Baldwin Boxall Communications Limited In the interest of continual product development Baldwin Boxall Communications ...

Page 8: ...ty of some radio frequency transmitting devices the signal to noise ratio of this product may be reduced If this occurs re location of the equipment or the signal cables is recommended CAUTION This product must only be disposed of in accordance with the WEEE directive General Safety Precautions Personnel who install maintain or repair this equipment must read the safety information below before st...

Page 9: ...ous and the external wiring connected to these terminals requires installation by suitably trained personnel WARNING Note that this equipment uses battery backup and if the Mains Supply is disconnected Hazardous voltages will still be accessible on the terminals marked with the High Voltage symbol WARNING Always replace blown fuses with the correct type and rating If a fuse continues to blow furth...

Page 10: ...Care2 Installation Instructions x Care2 issue 9 ...

Page 11: ...s the Master Console Network Expansion Panels and the Outstations The Outstations and Fire Emergency Telephones are supplied in different styles to suit any installation The Care2 system is radial or Star Wired to each Outstation with Power Audio transmitted on a single pair of conductors Each Care2 Console can address four Outstations by default and this can be increased to a maximum of 16 Outsta...

Page 12: ...Processor Restart Common Fault Processor Fault Remote Signalling of Fault Volt free contact closing opening set at installation Dimensions W X H x D 430mm x 310mm 7U x 130mm Bezel Dimensions W x H 470mm x 350mm Weight 14Kg with batteries Bezel Cutout W x H x D 440mm x 320mm x 135mm Knockouts 20mm diameter x 23 in top only Security Handset behind lockable door Temp Humidity Range 10 to 30 C storage...

Page 13: ...sor Fault Remote Signalling of Fault Volt free contact closing opening set at installation Dimensions W X H x D 430mm x 310mm 7U x 130mm Bezel Dimensions W x H 470mm x 350mm Weight 14Kg with batteries Bezel Cutout W x H x D 440mm x 320mm x 135mm Knockouts 20mm diameter x 23 in top only Temp Humidity Range 10 to 30 C storage and operating 95 Non Condensing Internal Memory Card SD SDSC 1GB Max Figur...

Page 14: ...ume Control Power Supply 16 20V DC Current Consumption 1 5mA 16V 0 03W Standby 40mA 10V 0 4W Active Dimensions W X H x D 134mm x 134mm x 48mm Front panel backbox Bezel Dimensions W x H 154mm x 154mm 10mm radius Bezel Cutout W x H x D 136mm x 136mm 10mm radius Knockouts 20mm and 25mm diameter in sides of backbox Weight 0 75 Kg Temperature Range 10 to 40 C storage and operating Figure 1 3 Typical Ca...

Page 15: ...ly 16 20V DC Current Consumption 1 5mA 16V 0 03W Standby 40mA 10V 0 4W Active DImensions W X H x D 130mm x 330mm x 75mm Front panel backbox Bezel Dimensions W x H 170mm x 370mm Bezel Cutout W x H x D 136mm x 336mm x 80mm Knockouts 1 x 20mm diameter in top of backbox Weight 2 2 Kg Temperature Range 10 to 40 C storage and operating Figure 1 4 Typical Care2 Fire Emergency Telephones ...

Page 16: ...iling Pull Cord W X H x D 85mm x 85mm x 58mm excluding back box 85mm x 85mm x 13mm excluding back box 87mm diam x 30mm including surface mount enclosure Back Box requirements Over Door Light Sounder Reset Point Ceiling Pull Cord Back boxes are not supplied with the DTA Kit 25mm deep single gang flush box or round cornered plastic surface box is required 25mm deep single gang flush box or round cor...

Page 17: ...7U x 130mm Bezel Dimensions W x H 470mm x 350mm Bezel Cutout W x H x D 440mm x 320mm x 135mm Knockouts 20mm diameter x 23 in top only Security Handsets stored behind lockable door Weight 6 2Kg 0 35Kg per handset Temperature Range 10 to 30 C storage and operating Humidity Range 95 Non Condensing Figure 1 6 Typical Care2 Handset Enclosure 1 2 7 Roaming Telephone Sockets Figure 1 7 Typical Roaming Te...

Page 18: ... Diagram A mixture of Outstations can be fitted to the Care2 Console as shown in Figure 1 8 The system is Star Wired with each Outstation connected using its own pair of wires NOTE Fire Rated screened cable should be used If Fire Rated cable is not used then screened cable is recommended to ensure the best audio quality ...

Page 19: ...are2 issue 9 9 Figure 1 9 Typical Network Schematic Diagram NOTE Each Console and NEP can have a maximum 16 Outstations attached Upto 15 NEPs can be networked together or 14 using a Master a Slave Consoles to allow upto 256 Outstations ...

Page 20: ...Care2 Installation Instructions 10 Care2 issue 9 ...

Page 21: ...8 mounting holes the top two being a keyhole design that enables quick and simple mounting Ensure all four mounting points are used to mount the console securely to the wall surface Figure 2 1 Console Mounting Holes WARNING Ensure the wall surface is strong enough to support the weight of the console 14Kg including batteries ...

Page 22: ...ole with each Outstation having its own pair of conductors Figure 2 2 Line Card Site Wiring Connections The termination blocks on the Line Card are Cage Clamp terminals to enable quick and secure connections NOTE Fire Rated screened cable should be used If Fire Rated cable is not used then screened cable is recommended to ensure the best audio quality NOTE The maximum total resistance for each Lin...

Page 23: ... Before attempting to fit this component ensure the Mains Power Supply and Battery Backup have been disconnected as described in the following procedure 1 Ensure the Mains 230V supply is isolated 2 Remove the 4 off M3x10 screws securing the front door of the Console Figure 2 4 Remove 4 x Front Panel Screws 3 Carefully open the hinged door 4 Disconnect and isolate the battery backup supply 5 Carefu...

Page 24: ...connect the BLUE RJ45 Uplink cable from the first Line Card and connect the BLUE RJ45 cable to the Uplink connection on the new Line Card as shown in Figure 2 7 8 Fit the Red Link Cable between the Uplink connector on the original Line Card and the Downlink connector on the new Line Card Figure 2 7 New C2CEK4 Line Card Installed and Connected The New Line Card is now installed and ready for connec...

Page 25: ... steps 6 to 9 but without loosening the cable loom mount Figure 2 8 Console with Three Line Cards Fitted Figure 2 9 Console with Four Line Cards Fitted NOTE Before the new C2CEK4 Line cards can be used the Device Detection procedure must be followed See section 4 4 on page 43 for details ...

Page 26: ...ee contacts and the Ethernet contacts Figure 2 10 Typical C2CFPE Expansion Line Card WARNING Before attempting to fit this component ensure the Mains Power Supply and Battery Backup have been disconnected as described in the following procedure 1 Ensure the Mains 230V supply is isolated 2 Remove the 4 off M3x10 screws securing the front door of the Console Figure 2 11 Remove 4 x Front Panel Screws...

Page 27: ...connector as shown in Figure 2 13 Figure 2 13 Yellow RJ45 Cable connected to C2CFPE 7 The YELLOW RJ45 cable should be connected to the FIRE PANEL connection on the Front Panel board Figure 2 14 C2CFPE Connection to Front Panel 8 Secure the green and yellow cables to the existing loom using the cable ties provided Figure 2 15 Recommended cable tie positions ...

Page 28: ...el with Sounders in CCT To enable the Fire Panel input set the DRS Enable option in the System Menu to N Closed see Section 4 9 1 on page 55 NOTE In a Networked System with a Master and a Slave console BOTH must have a C2CFPE module fitted The Fire Panel connections and Remote Enable Switch if required must be connected to both the Master and Slave consoles ...

Page 29: ...ure 2 26 and Figure 2 27 Figure 2 18 Typical C2CN Network Card WARNING Before attempting to fit this component ensure the Mains Power Supply and Battery Backup have been disconnected as described in the following procedure 1 Ensure the Mains 230V supply is isolated 2 Remove the 4 off M3x10 screws securing the front door of the Console Figure 2 19 Remove 4 x Front Panel Screws 3 Carefully open the ...

Page 30: ... position 6 Connect the YELLOW RJ45 cable to the FIRE PANEL connector as shown in Figure 2 21 Figure 2 21 C2CN Fire Panel Connection details 7 Move the WHITE RJ45 cable from the Line Card to the DOWNLINK connector on the network card Figure 2 22 Network Downlink Connection 8 Fit the short RED RJ45 between the Network Card UPLINK connector and the Line Card DOWNLINK connector ...

Page 31: ...d Figure 2 24 C2CN Connections to Front Panel 2 4 1 Setting Network Address NOTE The Network Address is normally set during Commissioning To manually set the Network Address use this procedure 1 Clear Device Assignments refer to Section 7 6 on page 81 2 Set the Network Address refer to Section 4 9 on page 55 3 Perform the Internal Device Detection Procedure refer to Section 4 4 on page 43 and ensu...

Page 32: ... The network is configured as a loop with 2 x 2 Core Fire Rated Cables a Data pair and an Audio pair between the Master Console and each Network Expansion Panel The maximum cable distance between each Console is 500m NOTE Ensure the Network Address has been Manually Set on all Network Panels refer to Section 2 4 1 for details ...

Page 33: ...etails for Fire Panel with Sounders in CCT To enable the Fire Panel input set the DRS Enable option in the System Menu to N Closed see Section 4 9 1 on page 55 NOTE In a Networked System with a Master and a Slave console both will have a C2CN module fitted The Fire Panel connections and Remote Enable Switch if required must be connected to both the Master and Slave consoles ...

Page 34: ...s Figure 2 28 Delayed Call Output settings NOTE The Console must be fitted with either a C2CN or C2CFPE to access the External Call terminations The External Call output is available on the following Consoles C2CB4 BN 27693 and later C2CS4 BN 27133 DCO and later 2 5 1 External Call Settings using BVOCCA If a BVOCCA Call Alert Module is used P15 must be set to N O and P16 set to 24V The connections...

Page 35: ...ect the site wiring to the Termination block on the DRS Refuge Remote as shown in Figure 2 31 Figure 2 31 DRS Refuge Remote Connection Details The termination blocks on the DRS unit are Cage Clamp terminals to enable quick and secure connections The Loop Amplifier output is an audio feed that can be used as an input to a separate Induction Loop amplifier ...

Page 36: ...ONES 2 7 1 Mounting Details Figure 2 32 Mounting Holes for Fire Stewards Telephone 2 7 2 Connection Details Figure 2 33 Site Wiring Connections for Fire Stewards Telephone The termination blocks on the DRS unit are Cage Clamp terminals to enable quick and secure connections ...

Page 37: ...2 issue 9 27 2 8 DTAKIT DISABLED TOILET ALARM 2 8 1 Mounting Details Figure 2 34 DTAKIT Installation Instructions NOTE The Over Door Light DTAODL and Reset Point DTARP should be installed in suitable back boxes Back Boxes are not supplied ...

Page 38: ... connection between the Console and the Over Door Light should be wired using Fire Rated two core cable The connections between the Over Door Light the Reset Panel and the Ceiling Pull Cord should be wired using suitable Security Alarm Cable Figure 2 35 DTAKIT Connection Details ...

Page 39: ...tails Figure 2 36 Site Wiring Connections for Jack Socket The termination blocks on the Jack Socket Plate are Cage Clamp terminals to enable quick and secure connections The Jack Socket Plates are supplied with a 10K termination resistor fitted This resistor must be fitted to enable the Console to detect and monitor the jack socket NOTE If multiple jack sockets are connected in a daisy chain arran...

Page 40: ...Care2 Installation Instructions 30 Care2 issue 9 ...

Page 41: ...lti Function Encoder The LCD Display shows the current status of the system indicates incoming calls and can be used for basic configuration The Encoder is used to scroll through the menu to Make or Answer Calls see section 6 1 on page 71 make Configuration changes see section 4 6 on page 49 and accept faults see section 7 1 on page 79 ...

Page 42: ... are present Processor Restart Fault Illuminates after the Processor has restarted Common Fault Illuminates if any fault is detected Processor Fault Illuminates if the system detects a Processor fault Note the system may not operate correctly 3 3 INTERNAL RESET BUTTONS Figure 3 3 Console Internal Reset Buttons Press Hold Press Release Release Device Detection SW1 SW2 SW1 System Reset SW2 SW1 SW2 3...

Page 43: ...making a call Flashing with ringtone unit is being called System OK Green LED Flashing every 5 seconds System in Standby Steady ON System Active Ready for use Call Accept Button Press once to make a call or accept an incoming call Figure 3 5 DRS Internal Gain Control The Gain Control is adjusted during Commissioning to ensure the volume level is suitable for the installation ...

Page 44: ...rgency Telephone Status Indicator The Status LED illuminates to show the unit is powered and ready for use The LED will extinguish when the door is opened 3 7 ROAMING HANDSET ENCLOSURE Figure 3 7 Roaming Handset Status LEDs The Handset Status LEDs indicate each handset is powered and ready for use ...

Page 45: ...Fire Panel Interface C2CN Network card if required Refer to Section 2 2 Section 2 3 and Section 2 4 page 13 page 23 for installation details 2 Connect the Outstations to the Line Cards see Section 2 1 2 on page 12 NOTE Do not connect the Site Network cables at this time 3 Apply Power using either Mains or the internal Batteries 4 Clear Device Assignments see Section 7 6 on page 81 5 While the Cont...

Page 46: ...form the basic functionality check on NEP Consoles if a Roaming Handset C2RTH is plugged into the front panel The NEP will automatically detect the C2RTH Handset and allow the console to answer incoming LOCAL calls On removal the NEP will announce a fault as the handset is being monitored The Console Handset must be changed to None after testing is complete and the handset is removed See section 4...

Page 47: ...etting is Master console 4 2 2 Slave Console Figure 4 2 Icon Indicating Slave Console Note After completing the Internal Device Detection procedure select option 3 as shown above on the Master Console The Master and Slave Consoles are toggled using this option 4 2 3 NEP Console Figure 4 3 Icon Indicating NEP Console NOTE This option is automatically selected if CH Type None is entered into the Con...

Page 48: ...Ensure the Master Console Console 1 is selected on the ConsoleConfig Page Complete the Configuration details for the Master Console see Section 5 2 1 on page 58 7 Save the spreadsheet identifiable as the Master Console spreadsheet to a known location as this contains the configuration data for all the outstations and the settings specific to the Master Console 8 Select the Save ALL Config Data to ...

Page 49: ...e 58 8 Save the spreadsheet identifiable as the relevant Slave or NEP console to a known location as this contains the configuration data for all the outstations and the settings specific to the Relevant Console 9 Select the Save ALL Config Data to SD Card option see Section 5 2 6 on page 61 10 Using the USB options on the PC eject the SD Card to enable safe removal of the device then remove the S...

Page 50: ...equired instead of a standard RJ45 lead 4 Select the Connect and LOAD ALL Config Data from Console option see Section 5 3 4 on page 69 5 Fill in details for ALL Outstations on the System and not just Local Outstations on the Master Console see Section 5 2 2 and Section 5 2 3 on page 59 6 Ensure the Master Console Console 1 is selected on the ConsoleConfig Page Complete the Configuration details fo...

Page 51: ...er RJ45 lead may be required instead of a standard RJ45 lead 4 Load the IP Configuration spreadsheet that contains the configuration data for the system i e the spreadsheet previously saved in step 7 of the Master Console procedure NOTE The saved Spreadhseet MUST contain valid configuration data for the complete system 5 In Console Address select the relevant Console Number see Section 5 3 4 on pa...

Page 52: ...e Section 4 4 on page 43 and ensure it is successful 12 Connect the local Network Connections see Section 2 4 2 on page 22 to the network card 13 Repeat steps 1 to 12 for the Slave all NEP Consoles Note Perform a System Reset on the MASTER Control Panel after all other panels are configured and connected ...

Page 53: ...rk Card see Section 2 4 1 on page 21 Network Cables MUST be disconnected for this procedure 1 Connect the 230V Mains Supply to the Console 2 On the rear of the Front Panel SW1 2 are used to initiate the Device Detection Routine or perform a System Reset Figure 4 4 Internal Reset Loader Buttons Press Hold Press Release Release Device Detection SW1 SW2 SW1 System Reset SW2 SW1 SW2 To perform the Dev...

Page 54: ...ccessful then perform a System Reset and continue with the Commissioning procedure Figure 4 7 Device Detection Failure If the Device Detection failed then check all connections between the Front Panel and the Line Cards including Link Leads and ensure the Uplink Downlink cables are connected correctly Restart the Device Detection Procedure after checking all Connections NOTE The C2CN Network card ...

Page 55: ...ons that are not connected 1 Ensure the Console Telephone Door is closed and latched 2 The Display may be showing the Screen Saver as shown in Figure 4 8 Figure 4 8 Display showing Screen Saver Move the encoder so the display becomes active and displays the Main Menu as shown in Figure 4 9 Figure 4 9 Display showing Main Menu 3 Press the encoder to select the System option Figure 4 10 Enter PIN nu...

Page 56: ...lect Line Parameters and the Line Parameters Menu will be displayed NOTE On the Master Console in a networked system there is an extra screen showing all consoles on the system and the operator can choose which console is to be selected Consoles with configuration information are shown with a Figure 4 13 Console Selection Option Shown on Master Console Only Figure 4 14 Typical Line Parameters Menu...

Page 57: ... warning NOTE At any time it is possible to Escape to the Exit Entry in the current menu by Pressing and Holding the Encoder This Long Press will cancel the Auto Assign process Press the Encoder to initiate the Auto Assign process The Console will then interrogate each line in turn If a new Outstation is found the Console will store the data in the Line Parameters menu If a previously detected Out...

Page 58: ...hrough the Line Parameters Menu and ensure the number of Outstations found matches the number of Remote Units installed on the system If any Remote Units are missing from the list then the connections between the Console and the Remote Unit s should be checked for continuity The Auto Assign Procedure should then be repeated 11 When complete select Exit to return to the System Menu ...

Page 59: ...utstation 1 and the parameters for that line will be displayed Figure 4 18 Line Parameters for Outstation 1 2 Press the Encoder to change the icon of the Outstation to match the Remote Unit in use The available Icons are Console Handset Stewards Telephone Fire Telephone Disabled Refuge Remote Disabled Toilet Alarm x1 Single Pullcord Disabled Toilet Alarm x 2 Dual Pullcords Roaming Telephone Jack S...

Page 60: ...If DTA x2 is selected the EOLz OC End Of Line Impedance Open Circuit value is automatically adjusted to monitor Two Units If the Roaming Handset Enclosure is selected the EOLz OC value must be entered manually see Section 4 8 on page 53 for details 6 When all Lines and Outstations are correctly configured scroll up until Save and Exit is displayed Figure 4 19 Save and Exit Outstation 1 Parameters ...

Page 61: ... 1 to 6 of the Auto Assign Procedure page 45 to open the Line Parameters menu 1 Select the line required in this example Outstation 1 and the parameters for that line will be displayed Figure 4 20 Line Parameters for Outstation 1 2 Scroll down until the name is selected and press the encoder Figure 4 21 Current Name of Line 1 Highlighted Scroll up and down to change each character in turn and pres...

Page 62: ...r each Outstation is 13 Characters Add blank spaces if required to ensure the name is the correct length NOTE To Exit without saving the changes select Exit Without Save and press the encoder 4 7 1 ASCII Character Set Figure 4 24 ASCII Character Set showing Character Order Figure 4 24 shows the order of the characters when the encoder is turned Clockwise The DEL character when selected allows the ...

Page 63: ... the Auto Assign Procedure page 45 to open the Line Parameters menu Figure 4 25 Line Parameters Menu showing Lines 1 4 2 Scroll up or down to highlight the Line with the Enclosure Line 2 in this example Figure 4 26 Highlight the Required Line 3 Press the encoder and the parameters for that Line will then be displayed Figure 4 27 Parameters for Line 2 4 Scroll down until EOLz OC End Of Line Impedan...

Page 64: ... handsets stored in the Enclosure Table 4 1 End Of Line Values for Handset Enclosure Number of Handsets Stored in Enclosure Required EOL OC Value 1 400uA 2 1300uA 3 2150uA 4 3050uA 5 3900uA 6 4800uA 6 When the EOL Value is correct for the number of handsets in use press the encoder 7 Scroll down to Save and Exit 8 Press the encoder to save the changes and exit the Line 2 Menu ...

Page 65: ...ble Contacts set to Normally Open DRS PF Enable Yes Enable DRS Remote Units on Mains Power Failure RTC in ScnSvr No Show Real Time Clock on ScreenSaver Fault Silence No Temporarily disable Fault Sounder IC Call Silence No Temporarily disable Incoming Call Sounder Silence Timeout 480mins Timeout before Fault Incoming Call Sounders are reactivated LCD Timeout 60secs Timeout for LCD to return to Scre...

Page 66: ...Exit Line Parameters Menu Exit Without Save Exit Line Parameters Menu Without Saving 4 9 3 RTC Real Time Clock Adjustment The RTC Real Time Clock is used to Date Time stamp entries in the Fault Log and should be set to the current time when the system is commissioned 4 9 3 1 Real Time Clock PEC Processor Error Correction The Real Time Clock is adjusted by setting PEC values these are factory prese...

Page 67: ...at CAUTION The Console will detect an incorrectly formatted SD card during the boot process and will attempt to format the card All existing user data on the card will be deleted Configuration details can be entered directly via the Front Panel of each Console however on networked systems it is recommended to use either the SD Card or IP Ethernet Configuration Software The data stored on each SD C...

Page 68: ...ows or hides the Help view View Additional Config Pages Switches to show additional Configuration Pages Load Default Config Settings Loads Default settings for ALL Console Handset options SD Card Data Path Displays the current path for SD Card Loading Saving Current Console Number Shows the Console Number for the Data being displayed Select the required Console from the dropdown menu Ethernet Opti...

Page 69: ...rator to enter details of ALL Lines Outstations on ALL Consoles This Global configuration data only has to be entered once regardless of how many Consoles or Outstations are in use as the relevant information is downloaded to the Console 5 2 3 To Enter Handset Outstation Data 1 Select Console 1 from the Dropdown Menu on the ConsoleAddress page This ensures that Console 1is at the top of the list o...

Page 70: ...haracters Add blank spaces if required to ensure the name is the correct length 5 For Console 1 Line 2 select the type of Outstation in use from the Dropdown Menu Figure 5 6 Selecting Type of Outstation for Console 1 Line 2 6 Double click in the box below to rename the Outstation Figure 5 7 Renaming Console 1 Outstation 2 7 Repeat steps 3 to 6 for each Outstation on the system including those conn...

Page 71: ...d cannot be used Only SD Cards pre formatted by a Console can be used 5 2 5 Loading Configuration from an SD Card To load configuration data from an SD Card press the Load ALL Config Setup button on the ConsoleConfig page All current configuration data will be overwritten 5 2 6 Saving Configuration to an SD Card To Save the current configuration to the SD Card press the Save ALL Config Setup butto...

Page 72: ...tton to load the fault log from the SD Card This will overwrite the data currently shown Press the Clear Even Fault Log file on the SD Card button to clear the fault log currently stored on the SD Card Press the Clear Log Table to clear the data being displayed Figure 5 9 Typical Fault Log 5 2 8 OutstationSummary Page The OutstationSummary Page of the Configurator shows the operator the Outstation...

Page 73: ... using a specific configuration without making any changes to the existing TCP IP Configuration The following sections give basic instructions on setting this alternate Configuration using Windows XP and Windows 7 5 3 2 Setting Alternate TCP IP Configuration Windows XP 1 Open the Windows XP Control Panel and open the Network Connections tab Figure 5 11 Typical Windows XP Network Connections 2 Unde...

Page 74: ...Protocol TCP IP and then select Properties Figure 5 13 Local Area Connection Internet Protocol TCP IP Selected 4 The Internet Protocol TCP IP Properties will be displayed with the General tab showing Select the Alternate Configuration tab Figure 5 14 Internet Protocol Properties General Settings Displayed 5 In the Alternative Configuration Tab select User configured and enter the following details...

Page 75: ...P address 192 168 2 1 Subnet Mask 255 255 252 0 Note this is NOT the auto setting Default Gateway 192 168 2 254 Figure 5 15 User Configured Alternate Configuration 6 Select OK and the Properties box will close Close the Local Area Connection Dialog box ...

Page 76: ... as shown in Figure 5 16 above and the Network Adaptors installed on the PC will be displayed 3 Double click on the Local Area Connection icon Figure 5 17 Local Area Connection Icon 4 The status of the Local Area Network will be displayed Select Properties as shown below Figure 5 18 Local Area Network Connection Status 5 The Local Area Connection Properties will then be displayed Highlight Interne...

Page 77: ...eral tab showing Select the Alternate Configuration tab Figure 5 20 Internet Protocol Properties General Settings Displayed 7 Inthe Alternative Configuration Tab select User configured and enter the following details IP address 192 168 2 1 Subnet Mask 255 255 252 0 Note this is NOT the auto setting Default Gateway 192 168 2 254 Un check the Validate settings if changed upon exit box ...

Page 78: ...User Configured Alternate Configuration 8 Select OK and the Properties box will close Close the Local Area Connection Dialog box Note The Windows Network Diagnostics window may appear simply press Close the troubleshooter as the network settings cannot be checked ...

Page 79: ...ration to the Console Show Help Shows or hides the Help view View Additional Config Pages Switches to show additional Configuration Pages Load Default Config Settings Loads Default settings for ALL Console Handset options Current Console Number Shows the Console Number for the Data being displayed Select the required Console from the dropdown menu Ethernet Options Factory Preset Do not adjust sets...

Page 80: ...e SD Card version as described in Section 5 2 2 and Section 5 2 3 5 3 6 IP Configuration Logs Page The IP Logs page is almost identical to the SD Card version as described in Section 5 2 7 5 3 7 IP Configuration OutstationSummary Page The IP OutstationSummary page is almost identical to the SD Card version as described in Section 5 2 8 ...

Page 81: ...and the Incoming Call LED the LCD Backlight Display will flash The LCD Display will indicate the Outstation making the call Figure 6 1 LCD Display showing a Single Incoming Call Open the Handset Door and pick up the handset Press the Encoder to accept the call and speak to the caller Figure 6 2 LCD Display showing Outstation 3 Busy In Conversation ...

Page 82: ...Selecting a Single Call Open the Handset Door and pick up the handset Scroll up or down until the required Outstation is Highlighted Press the Encoder to answer the selected call The LCD Display will indicate the Answered Call and also show the other caller is still calling as shown in Figure 6 4 Figure 6 4 LCD DIsplay showing Answered and Waiting Calls NOTE The Console Incoming Call LED Sounder a...

Page 83: ...n Figure 6 5 Figure 6 5 LCD Display showing All Answer with Multiple Calls Press the encoder to answer All Incoming Calls and speak to All Outstations at the same time The LCD Display change to show multiple Busy Outstations Figure 6 6 LCD Display showing Multiple Busy Remote Units NOTE The All Answer feature creates a Conference Call between all active Outstations and the Console ...

Page 84: ...on will remain on Hold until the Console operator retrieves the Call 6 4 END A CALL Press and hold the encoder while in conversation with the Outstation e g while the LCD is indicating Busy After two seconds the LCD Display will indicate Reset and will then return to the Directory menu Figure 6 8 LCD Display showing Outstation 3 is being Reset NOTE Calls can only be ended while Busy in conversatio...

Page 85: ...is not necessary to pick up the handset as it is not possible to talk to the Occupant Figure 6 10 LCD Display showing the DTA Call has been Accepted At the Disabled Toilet the Alarm will now change from a Continuous Tone to an Intermittent Tone to indicate it has been acknowledged at the Console By default an Accepted Call can only be reset by pressing the Reset button on the Local Reset Point wit...

Page 86: ...red Outstation is highlighted Press the Encoder to call the required Outstation The LCD Display will indicate the Outstation is being Alerted Figure 6 11 LCD Display showing Outstation 3 being Alerted When the Outstation is answered the LCD display will indicate Busy as shown in Figure 6 2 and the operator can speak to the Outstation To end the call refer to Section 6 4 6 6 2 Call All Outstations ...

Page 87: ...ns Care2 issue 9 77 6 7 MAKE A CALL WHEN THE CURRENT CALL IS ON HOLD After placing the current call on Hold as shown in Figure 6 7 scroll down to the CALL option and press the encoder Follow the instructions detailed in Section 6 6 ...

Page 88: ...Care2 Installation Instructions 78 Care2 issue 9 ...

Page 89: ...the detected fault and the Fault Sounder will sound Press and hold the Encoder for three seconds to accept the Fault and silence the Fault Sounder 7 2 RE ANNOUNCING FAULTS If a Fault is accepted but not cleared it will be re announced after the time delay set in the Fault Repeat entry of the System Parameters menu shown in Section 4 9 1 on page 55 7 3 AUTOMATIC FAULT CLEARANCE The Care2 Console wi...

Page 90: ...et door Scroll down and select the Maintenance menu and navigate to the Current Fault Status page Any faults which have been announced but not accepted are shown indicated with a Scroll up or down to select faults showing the and press and hold the encoder to accept the faults 7 5 VIEW FAULT HISTORY LOG The Console will store the last 256 detected faults Close the Handset door Scroll down and sele...

Page 91: ...etwork Cards 2 Console Reset Slave NEP Panels performs a reset of the Local Console only 7 7 FAULT CODES BASIC FAULTFINDING The faults that may be displayed by a console are explained in the following sections 7 7 1 Battery Charger Local Console Fault The battery charger has detected one of the following faults Battery Open Circuit Battery Low Voltage or Charger fault 7 7 2 Power Supply Local Cons...

Page 92: ...ne Fault Local Console Fault The console has detected the Line Impedance has increased beyond the maximum threshold potentially an Open Circuit 7 7 7 NW Audio Loop Network Audio Fault An Audio Fault has been detected on the network or the Audio Network Loop is no longer intact due to an open or short circuit 7 7 8 NW Loop Network Data Fault A Data Fault has been detected on the network or the Data...

Page 93: ...s Ensuring the Testing and Servicing is performed according to the requirements described in Section 7 8 2 Ensuring that the required records of Testing Servicing are retained Ensuring all relevant staff are trained to use the system Ensuring that records are updated to reflect any changes made to the system 7 8 2 Routine Testing 7 8 2 1 Daily Check Fault Indicators If the Care2 Console is located...

Page 94: ...f this weekly test and the identity of the Remote Unit used should be recorded 7 8 2 3 Six Monthly Inspection by a Competent Person The Standard recommends that every six months the System should be thoroughly inspected to ensure continued reliability The Competent Person must have suitable knowledge and equipment to be able to check the system Baldwin Boxall can perform these Inspections under a ...

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