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64
Troubleshooting
Issues with the CP display
Issue
Presentation
Resolution
CP does not turn on
CP does not power up, including
no light behind power button
•
Charge the CP then attempt to turn on the CP.
•
If the CP still does not turn on, contact Axonics.
CP power button lights up but
CP screen is blank
•
Turn the CP off by holding the power button, then turn the
CP back on.
•
If the screen still does not display, contact Axonics.
The CP touchscreen is
unresponsive
CP display is on but does not
respond to touch.
•
Turn the CP off by holding the power button, then turn the
CP back on.
•
If the screen still does not respond to touch, contact
Axonics.
CP screen fails during use
CP display turns blank during
use
•
Check the CP power light to see if the CP is no longer on.
•
If the CP is still on, turn the CP off then back on.
•
If the CP power light is off, charge the CP because the
battery may have died. (A message should have displayed
about the low battery). After a period of charging, try to
turn on the CP.
•
If the screen still does not display or continues to turn off
•
during use, contact Axonics.