Appendix B: Troubleshooting
AXIS StorPoint CD E100 User’s Manual
127
Errors when Accessing the StorPoint CD or an Inserted Disc
If you get error messages when trying to access the StorPoint CD or a disc:
LED Indicators
Consult the error table in section “
Error Conditions
” on page 123 to see if the
front panel indicators can help you identify the problem.
SCSI Chain
Check the SCSI chain and ensure that all the drives are switched on and that
only the last unit is terminated.
IDE Connector
Check that no device has been configured as Slave with no Master and ensure
that all the drives are switched on.
IP Address
If using TCP/IP, make sure that you have assigned a unique and valid IP address
to the StorPoint CD. If you have changed the IP address, try restarting the
StorPoint CD.
SMB Protocol
In the Microsoft & IBM networking environments, verify that the SMB
protocol is enabled.
WINS Database
If using WINS, check that the StorPoint CD is registered in the WINS database.
If it is, there is probably a problem with the name resolution on your network.
NDS Installation
If you have changed any of the following parameters after installing the
StorPoint CD in the NDS tree, you might need to repeat the installation in
order to connect to the StorPoint CD:
• IP address
• Internal Net Address
• IPX Enable
• PureIP Enable
Discs
Check that the disc is not scratched or damaged in any way. Verify that the disc
works when inserted into the CD drive of a regular PC. If you are using packet
writing software or DVDs, make sure that the disc has an ISO 9660 compatible
header.
