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Troubleshooting

50

AXIS OfficeBasic User’s Manual

IP Address Check with

Ping

By sending a data packet to a specific IP address and waiting for a reply,

Ping can determine whether that IP address is accessible. Ping can also

help you to determine IP address conflicts with your print server and

troubleshoot TCP/IP problems on the network. Follow the instructions

below to diagnose your problem.

1. Start a Command window/Terminal.

2. Type "ping x.x.x.x", where x.x.x.x is the IP address you want to check — for

example the IP address of your Axis print server.

3. Subsequent replies will provide an explanation of the cause of the problem.

Replies from DOS can be interpreted as defined in the table below:

Axis Support

Server Report

In order to obtain optimal support from Axis support technicians, please

follow these instructions when filling in and submitting a support

question:

1. Go to the print server’s Web pages by typing the print server’s IP address

in the

Address/Location

field of your Web browser.

2. Go to

Admin | Support

. Click the

Server Report

link. A new window will

open.

3. Save the Server report as an HTML file (with an .html file extension) and go

to the Axis Web site.

4. Choose

Support

and report your case, attaching the Server Report.

Please visit the Axis Web site for more support and additional help

through the FAQ database.

Ping Reply

Interpretation and recommendation

Print server connected

Print server disconnected

bytes = 32 time = 2 ms......
- or something similar

The print server is responding correct-
ly. There are probably no conflicts with
the IP address — disconnect the print
server and ping again to verify.

The IP address is already in use and
cannot be used again. You must obtain
a new IP address for your print server..

destination host unreach-
able

The print server is not accessible.
Check your network settings.

—

request timed out

The IP address is not in use. You are ei-
ther pinging the wrong IP address or
your print server does not have the
correct IP address.

This IP address is not used by anyone
and is available for use for your print
server. Set the IP address again, power
on the print server and then try ac-
cessing the unit.

no response from ping
command

The print server is not accessible.
Check your network settings.

—

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Summary of Contents for 27978R1

Page 1: ...AXIS OfficeBasic User s Manual 1 AXIS OfficeBasic Network Print Server User s Manual ...

Page 2: ...ing to the instruction manual Compliance is not valid for unshielded network cables Australia This electronic device meets the requirements of the Radio communications Electromagnetic Compatibility Standard 1998 AS NZS CISPR22 1997 Compliance is not valid for unshielded network cables Liability Every care has been taken in the preparation of this manual if you detect any inaccuracies or omissions ...

Page 3: ...ters in Windows 2000 XP 2003 using Windows Add Printer Wizard 22 Adding Printers in Windows NT using the Microsoft LPR Monitor 24 Adding Printers in Windows using AXIS Print Monitor 25 Adding NetBIOS NetBEUI Printers in Windows 2000 using AXIS Print Monitor 26 Adding NetBIOS NetBEUI Printers in Windows NT using AXIS Print Monitor 27 Adding Printers in Windows 98 Me over TCP IP using AXIS Print Mon...

Page 4: ...nagement 40 Using FTP for Print Server Management 45 Section 7 Troubleshooting 49 Section 8 Updating the Firmware 51 Upgrading the Firmware 51 Section 9 The Test Button 54 Section 10 Technical Specification 55 Section 11 The Parameter List 58 Section 12 Glossary 60 Index 63 ...

Page 5: ...inciples These instructions are based on the settings in a new and unconfigured print server To reload the default parameters you can perform a Factory Default which will restore most of the settings See Performing a Factory Default on page 54 Support Services Should you require any technical assistance please contact your Axis reseller If your questions cannot be answered immediately your Axis re...

Page 6: ...B cable shipped with this product supports USB Low Speed and Full Speed Hi Speed is not supported Hardware Model Network Print Server AXIS OfficeBasic print server Adhesive Holder Clip ACC AXIS 5500 CLIPS KIT USB Cable Length 70 cm 28 inches Power Adapter PS H Media Title CD AXIS Network Product CD Warranty Sheet Warranty Axis Servers Printed Material AXIS OfficeBasic Installation Guide Ensure tha...

Page 7: ... If your computer is set to French German Italian or Spanish the information will automatically be presented in that language otherwise you will see the English version To read the PDF documents you need an Acrobat Reader which can be fetched at http www adobe com products acrobat readermain html Latest Versions The latest version of Axis documentation software and firmware is available on www axi...

Page 8: ...s One Low Speed Full speed USB 1 1 port The port also works with USB v 2 0 in Low Speed Full Speed Note The USB cable shipped with the product supports Low Speed and Full Speed IMPORTANT Hi Speed is not supported One high speed IEEE 1284 compatible parallel port Power Indicator USB printer port USB1 Test button Network Indicator Power Adapter connector Ethernet connector Parallel printer port LPT1...

Page 9: ...eters and settings to their factory default values See The Test Button on page 54 for details Network Indicator The network indicator flashes to indicate network activity Power Indicator The power indicator is lit while power is applied If it is not lit or if it flashes there is a problem with the print server or its Power Adapter See Troubleshooting on page 49 Printer Compatibility All printers c...

Page 10: ...es offer you a platform independent management tool that is suitable for all supported network environments See Using a Web Browser for Print Server Management on page 40 for details Environment Method Client Software Description Windows AXIS AddPrinter Wizard Used for adding network printers to your workstation in Windows 2000 XP and 2003 AXIS Print Monitor Used for adding network printers to you...

Page 11: ...nts Speed The AXIS ETRAX 100 LX chip has been specifically designed for LAN products Easy to Install The print server installs operates and is managed in a reliable and easy fashion Security You can assign a password to restrict unauthorized configuration of the print server Monitoring The internal print server Web pages allow you to continuously monitor printer status Future Proof The firmware st...

Page 12: ...the printer directly to the LPT port or using a printer cable 4 Connect the print server to the network using a twisted pair category 5 or better RJ45 cable 10baseT or 100baseTX 5 Switch on the printer and make sure it is ready for use 6 ConnectthePowerAdaptertotheprintserver ThePowerindicatorwilllight up When the Network indicator starts to flash the print server is correctly connected to the net...

Page 13: ...peeling off adhesive tape Method Environment Server required Comment AXIS AddPrinter Wizard Windows 2000 XP and 2003 Axis software that allows you to find print servers in your network and assign an IP ad dress to them See Adding Printers in Windows 2000 XP 2003 using AXIS AddPrinter Wizard on page 19 DHCP DHCP server Dynamic assignment of IP addresses See Dynamic IP Address Assignment on page 15 ...

Page 14: ...ARP and PING will only be enabled the first 10 minutes after restarting the print server Ping operates on single network segments only i e it cannot be used over routers DO NOT use the IP addresses used in the following examples when installing your print server Consult your network administrator before assigning an IP address to your print server The default host name of the print server is AXIS ...

Page 15: ... that the Auto IP function will only work when the DHCP parameter is enabled in the print server This function is enabled automatically upon installation of a brand new print server If you perform a Factory Default using the test button on the print server and you do not have a DHCP server on your network Auto IP will automatically set the IP address of the print server The DHCP Enabled parameter ...

Page 16: ... and write Example 2 Restarttheprintserverby disconnectingandthenre connectingthe Power Adapter 3 If the host returns psname is alive or a similar message the IP address has been set successfully If the host returns Request timed out you need to reboot the print server and perform steps 1 3 above again Rebooting the print server is done by disconnecting and then re connecting the print server s Po...

Page 17: ...propriate method from the table below If the host name has not been mapped to an IP address simply replace the host name entry with the IP address When you execute the ping command for the first time you may experience a significantly longer response time than is usual The ability to set the IP address with ARP and PING will only be enabled the first 10 minutes after restarting the print server Op...

Page 18: ... XP 2003 using AXIS AddPrinter Wizard on page 19 Windows Add Printer Wizard AddingPrintersinWindows2000 XP 2003 using Windows Add Printer Wiz ard on page 22 Windows 2000 NetBIOS NetBEUI AXIS Print Monitor software Adding NetBIOS NetBEUI Printers in Windows 2000 using AXIS Print Moni tor on page 26 Windows NT TCP IP Microsoft LPR Monitor Adding Printers in Windows NT using the Microsoft LPR Monitor...

Page 19: ...ember of the Administrators group 1 Install AXIS AddPrinter Wizard on all Windows 2000 Windows XP and Windows Server 2003 workstations that will print via the print server 2 Before you continue ensure that the print server is properly connected to the printer network and power 3 Start AXIS AddPrinter Click Next The Wizard will perform an automatic search for all Axis network printers which is indi...

Page 20: ...er blocks SLP traffic Click Find Enter the IP address or host name displayed on the print server s Test page and click OK Example 192 168 3 191 or AXIS181cf0 Refresh If the print server has just been switched on the printer has not had time to report its presence This process can take a few minutes In this case Printer Model is stated as No printer connected Click Refresh to rescan your local netw...

Page 21: ...IS OfficeBasic User s Manual 21 Go Straight to the Print Server s Web Interface Right click on a printer in the Select Network Printer list and select Print server home page to configure the print server from its embedded Web pages ...

Page 22: ...Next 2 Select Local Printer attached to this computer and make sure the Automatically detect and install my Plug and Play printer check box is not checked Click Next 3 Click the Create a new port radio button and select Standard TCP IP Port from the list Click Next and the Add Standard TCP IP Printer Port Wizard starts Click Next 4 In the Printer Name or IP Address field enter the IP address of th...

Page 23: ...on ini If you use an older version of Windows the USB port will not be shown For the USB port to appear as an option in the Windows Device Port list see Step 5 above install Axis tcpmon Upgrade Utility This script upgrades the tcpmon ini file in the system32 directory by adding new Axis print server ports in the Windows Available Ports list The old tcpmon ini file will be saved as tcpmon ini_bak i...

Page 24: ...ableasoptionalaccessory article 13522PrinterExtension Cable Installing an LPR Printer 1 Go to Start Settings Printers Add Printer Select My Computer for peer to peer printing and click Next 2 FromtheAvailablePortslist choosetheappropriateprinterport whichwill appear as the host name or IP address of the print server 3 If the host name or IP address of the print server you wish to use does not appe...

Page 25: ... server Printing Environments AXIS Print Monitor supports printing over NetBIOS NetBEUI and TCP IP LPR and Raw TCP To enable printing in these environments please ensure that the desired printing protocols are running on your client Peer to Peer Printing The AXIS Print Monitor needs to be installed on each workstation to perform peer to peer printing Once installed the AXIS Print Monitor allows yo...

Page 26: ...tBEUI as your choice of network protocol and click OK 6 Select the AXIS Port you want to add from the list of available ports The port appears as name port AX100086 US1 or AXIS100086 LP1 US1 LP1 7 Choose the appropriate printer driver for your printer Click Next and proceed directly to step 9 It is only necessary to perform steps 7 8 if your printer does not appear in the list Note 8 Click the Hav...

Page 27: ...AX1000086 LP1 Click OK 7 Close the Printer Ports window 8 Click the Configure Port button Choose whether error condition pop up messagesaretobedisplayedbycheckingtheboxintheConfigureAxisPorts dialog Define the frequency at which the error messages should be displayed after retry Click OK Continue the installation by clicking Next 9 Choose the appropriate printer driver for your printer Click Next ...

Page 28: ...nsert the printer driver diskette CD into the appropriate disk drive of your computer 6 Select the type of printer you want to install from the diskette CD and click Next 7 Select the Printers TCP IP Port and click Next 8 Enter an appropriate name for your printer and choose whether you want it to be the default printer Click Next 9 In the next window do not order a Test Page to be written just cl...

Page 29: ...TCP IP as your choice of network protocol and click OK 6 Enter the IP address or the host name of your print server Example IP address 192 168 3 191 host name AXIS181636 In the Logical Printer Name field enter the port you wish to use USB1 LPT1 7 Close the Printer Ports window 8 Yourprintserverwillbemarkedautomaticallyinthelist ClicktheConfigure Port button Choose whether error condition pop up me...

Page 30: ...se the appropriate printer driver for your printer If the desired printer driver appears in the displayed Manufacturers and Printers lists highlight your selection click Next and proceed directly to step 6 It is only necessary to perform steps 4 5 if your printer does not appear in the model list 4 Click the Have Disk button Insert the printer driver diskette CD that was providedwithyourprinter se...

Page 31: ...ver You can alter the Bonjour parameters from the print server s Web interface select Admin Network Settings Detailed View TCP IP Network 1 From the Apple menu select Go Applications Utilities and start the Print Center or the Printer Setup Utility 2 Click Add in the Printer List 3 From the drop down list select Bonjour 4 High light the printer you want to install The print server s default name i...

Page 32: ...in Macintosh 32 AXIS OfficeBasic User s Manual 6 Click Add to finish the installation The print server has now been added to the Printer List 7 If you wish to configure printer settings click Printers Configure Printer ...

Page 33: ...Change the Bonjour Service Name You can change the print server s Bonjour service name via the print server s Web interface Admin Network Settings Detailed View TCP IP Network Bonjour Service Name If the print server using Bonjour is already installed and the print server name or service name is changed the print server must be removed from the Printer List and then re installed with the new Bonjo...

Page 34: ...t you want to use 5 Select an appropriate printer driver for your printer from the Printer Model drop downlist Iftheprinterisnotavailableinthelist selectGeneric Note Generic is only used for postscript printers You can also browse for a printer driver on your computer or network by selecting Other from the list 6 Click Add to complete the installation Installation of LPR printing in MAC OS X If yo...

Page 35: ...ur printer might have Autodetect Printer Type The print server can automatically detect the type of printer you are using if you enable Autodetect Printer Type The print server can then recognize Epson and Hewlett Packard InkJet printers Most Epson and Hewlett Packard InkJet printers that have Mac OS printer drivers for network printing are supported Without the Autodetect Printer Type function th...

Page 36: ...oceed directly to step 7 if this is not the case the PPD file must be selected manually as described in step 6 6 Choose the PPD file matching your printer and click OK IfyourprinterdoesnotappearinthePPDfilelist pleasecontactyourprinter vendor Use the Generic PPD if you do not need any printer specific features 7 Click OK and then click the Close box This completes the configuration and closes the ...

Page 37: ...ers In AppleTalk you can change a limited number of the parameters of the print server You can enable and disable binary data transfers for your printing select the type of binary transfer protocol to use specify the AppleTalk printer type set the IP address However by assigning an IP address to your print server you have access to all of the print server parameters via any standard Web browser or...

Page 38: ...e The settings will be stored in the print server 8 Open the Chooser and select the printer port you wish to use for printing documents 9 Close the Chooser Note BINARY_TYPE_1 BCP INT_ADDR 192 168 3 191 ATYPE_1 EPSONLQ2 Parameters that you do not want to set should be excluded from the text file Refer to the Parameter list in this manual for information about which values that are valid for each pa...

Page 39: ...nters Perform a Software Default on the print server Upgrade the print server s firmware See Updating the Firmware on page 51 Ignore false printer port messages See Overriding Port Status on page 48 Configuration Overview The method you should use to manage and configure your print server depends on the operating systems and protocols of your network The table below displays which method to use fo...

Page 40: ...ter properties If you want to change any of the print server s settings you must enter the Admin mode However if you have access rights to the Admin mode you can change some of the basic parameters from User mode via the Configuration Wizard Admin When in Admin mode you have access to all the print server s parameters and you can change them to your liking This mode is intended for network adminis...

Page 41: ...n mode If the management password is set to anything but pass you must enter root as the user The password pass is the default password of the print server Axis print server internal Web page main view and login If you use the default User Password combination Enter Network Password will not appear ...

Page 42: ...iceBasic User s Manual Axis print server internal Web pages examples Admin General Settings General Admin Network Settings Detailed View TCP IP Network All print server models may not display the same parameter options as shown in these examples ...

Page 43: ... 20 latest print jobs that includes user printing protocol and file size A log that displays accumulated usage of the connected printers allows you to control the usage of the connected printers Help The Help page presents you with basic information about the print server and the Web user interface A short description of the Axis installation tools you should use when installing a printer on your ...

Page 44: ...s To delete an ongoing print job use the delete button next to the job Network Settings From the Network Settings page you can set all parameters that control the network traffic to and from the print server You can enable or disable network protocols and fine tune parameter settings For additional information see the Online Help Caution Support Using the Support page you can receive assistance to...

Page 45: ... FTP for Print Server Management Having assigned an IP address to your print server as described earlier in this manual you can change its parameter settings using the File Transport Protocol FTP Ensure that FTP Enabled is set to yes To check this parameter browse to the print server and select Admin Network Settings Detailed View TCP IP Network Editing the config File Follow the instructions belo...

Page 46: ...our preferred text editor It is important that the destination file is specified in capital letters Otherwise the edits are temporary and will be lost once the print server has been powered down To edit the config file on a older MacOS versions pre MacOSX you will need FTP support such as MacTCP Fetch or Anarchie The procedure for editing the file is the same as described above ftp npserver connec...

Page 47: ...her characters they are converted to when registering with a DDNS server You can view which host name that is registered at a DDNS server in the print server s Web interface Refer to Print Server Management Methods on page 39 If the host name matches another entry in the DDNS data base the print server deletes that entry before registering In order to register the host name of the print server in ...

Page 48: ...r can automatically download a customized config file from a TFTP server Just add the name of the config file and the TFTP server s IP address to your DHCP scope The config file is downloaded immediately after the print server receives its IP address Overriding Port Status Some USB printers do not deliver correct port status to the print server for instance always reporting printer off line even i...

Page 49: ...us on page 48 LED Indicators The LED indicators on the print server will flash in sequences to indicate different conditions Web Interface Indicator Color Behavior Explanation Power Green OK Not lit No power Error Network Orange OK network connected Orange flashing Activity on network Not lit No physical connection to the network Symptoms Possible causes Remedial actions The print server s Web int...

Page 50: ...port Click the Server Report link A new window will open 3 Save the Server report as an HTML file with an html file extension and go to the Axis Web site 4 Choose Support and report your case attaching the Server Report Please visit the Axis Web site for more support and additional help through the FAQ database Ping Reply Interpretation and recommendation Print server connected Print server discon...

Page 51: ... here you can upgrade your print server with the latest available firmware Upgrading over the Network using FTP To upgrade over the network using FTP you will need a file with the new print server firmware The name of this file is in the form product_version bin Ensure that FTP Enabled is set to yes To check this parameter browse to the print server and select Admin Network Settings Detailed View ...

Page 52: ...mware version 7 10 The description below from a typical Windows session uses the following sample values Print server model AXIS OfficeBasic IP address of print server 10 13 4 105 New firmware version name ob_7_10 bin Location of firmware and upgrade procedure c Axis 1 From www axis com download the firmware and save it to a new directory on your computer e g c Axis if the directory does not exist...

Page 53: ...d to the screen nor will the cursor move 6 Change to binary mode transfer Type bin hash or binary hash and press Enter 7 Use the put command to upload the upgrade file to the flash location Example using firmware named ob_v2 bin Type put ob_v2 bin FLASH followed by Enter Note that FLASH is written in capital letters A stream of hash marks will appear Wait 30 seconds You will receive a message stat...

Page 54: ...ort and parameter list showing the current AXIS OfficeBasic settings Server Report The Server Report includes the settings of the Axis Network Print Server information about your connected printers as well as the current network settings Parameter List This list provides comprehensive details of all the parameters and their current status Refer to The Parameter List on page 58 for details Performi...

Page 55: ... 2 Supported Web Browsers Any standard Web browser Netscape 6 x or higher and MS Internet Explorer 5 x or higher Supported Protocols Windows NetBIOS NetBEUI orTCP IP TCP IP LPR FTP ARP RARP DHCP ICMP IGMP IP TCP UDP HTTP TFTP SLP Raw TCP Auto IP DDNS Bonjour Apple EtherTalk AAPR ATP DDP NBP PAP RTMP ZIP Supported Languages English French German Italian Japanese and Spanish Logical Connection Ether...

Page 56: ...Consumption Maximum 5 6 W Power provided by Power Adapter type PS H 5 1V DC 2000 mA Dimensions AXIS OfficeBasic Height x Width x Depth 1 1in 2 4in 5 1in 29 mm 62 mm 130 mm Weight 0 17lb 77g Environmental Temperature 40 105 F 5 40 C Approvals EMC EN 55 024 1998 EN 55 022 1998 A1 CISPR 22 1997 A1 Class B EN 61000 3 2 2000 EN 61000 3 3 1995 A1 VCCI 2002 Class B ITE CISPR 22 1997 A1 2000 Class B C tic...

Page 57: ...hnical Specification AXIS OfficeBasic User s Manual 57 Front Panel 2 LED indicators for Power and Network Test button for information printouts All specifications are subject to change without prior notice ...

Page 58: ...ass BASE_URL www axis com CHARSET ISO 8859 1 SHIFT_JIS ISO 8859 1 UTF 8 LANG English English French German Spanish Italian Japanese AXIS_PRINT_SYSTEM YES DEF_OUT LPT1 LPT1 USB1 SYS_LOC SYS_CONT LLC Menu LLC_RESPONSE 1300 LLC_REC_ACK 20 LLC_INACTIVITY 15 TCP IP Network Menu INT_ADDR 10 94 138 4 DEF_ROUT 10 94 0 1 NET_MASK 255 255 0 0 DHCP_ENB NO AUTOIP_ENB NO BOOTP_ENB NO RARP_ENB NO WINS_ENB YES W...

Page 59: ... LPT1 LPT1 USB1 LPRINT_2 AX70E54E US1 LLOGIC_2 USB1 LPT1 USB1 AppleTalk Menu ATLK_ENB YES ATK_ZONE ZONER_EN YES ATK_FONT DEFAULT DEFAULT 35N ALL AUTO_DT_PRIN1 YES APRINT_1 AXIS70E54E_LPT1 ATYPE_1 LaserWriter BINARY_TYPE_1 TBCP TBCP BCP NONE AUTO_DT_PRIN2 YES APRINT_2 AXIS70E54E_USB1 ATYPE_2 LaserWriter BINARY_TYPE_2 TBCP TBCP BCP NONE LPT1 Menu L1_CENTR HISPEED IBM_PC STNDRD FAST HISPEED HINOACK E...

Page 60: ...config file changing the parameter settings you can configure the print server to meet the printing needs of your network DHCP Dynamic Host Configuration Protocol DHCP enables a host e g print server to automatically obtain an unused IP address It also provides validation data that defines for how long the IP addresses will remain valid To fully benefit from this method the print servers described...

Page 61: ...otocol with special functions for local area networks NetBIOS Enhanced User Interface is an enhanced version of NetBIOS PCL Printer Control Language A PCL driver is a small program that works between the operating system and the printer Peer to Peer Printing When selecting Peer to peer printing all print jobs are sent directly to the print server rather than through a file server client server RIS...

Page 62: ...UDP rather than the Transmission Control Protocol TCP URL Uniform Resource Locator A way of specifying the location of information on the Internet USB Universal Serial Bus WINS Windows Internet Name Service A NetBIOS Name Server that maps NetBIOS names to dynamically assigned IP addresses Wizard A special form of user assistance that automates a task through a dialog with the user Wizards help the...

Page 63: ...Monitor 25 B Basic setup TCP IP 15 BCP and TBCP 37 Binary Protocol for Printer 37 Bonjour 60 Change Service Name 33 Printing 31 C Change Bonjour Service Name 33 Character Set 43 Config File 39 60 Configuration Overview 39 Configuration Methods 17 FTP 45 Web Browser 40 Configuration Wizard 43 D DDNS 47 Default 54 Default Password 41 Default User Login 41 Description 8 DHCP Enabled parameter 15 DNS ...

Page 64: ...Methods 14 Setting Macintosh 37 Setting using ARP 15 16 Setting using Auto IP 15 Setting using DHCP 15 Setting using RARP 48 IP Address Management 47 ISO 8859 1 43 L LAN 61 Language Settings 43 LED 49 61 LPR printing 34 M MAC LPR Printing 34 Macintosh Choosing a Printer 35 Methods for Setting the IP Address 13 Mounting the AXIS OfficeBasic USB 13 N NDS 61 NetBIOS NetBEUI 61 Network Connector 8 Ind...

Page 65: ...TP 45 Printer Autodetect 35 Overview 43 Ports 8 Printer Compatibility 9 Printer Ports USB compatibility 56 Printing Peer to Peer 61 Test Page 54 R Remotehelp 47 Reset 54 Restart 45 Rhelp 47 RISC 61 S Server Report 50 54 Settings Character Set 43 Language 43 SHIFT_JIS 43 SNMP 61 Software Default 39 Statistics 44 Support 5 44 50 Supported Environments 5 T TCP 61 Tcpmon ini 23 Technical Assistance 5 ...

Page 66: ...Index 66 AXIS OfficeBasic User s Manual Troubleshooting 49 U Upgrading 51 Upgrading the firmware using FTP 52 URL 62 USB 62 UTF 8 43 W WINS 47 Wizard 62 ...

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