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Avision AM5630i, User Manual

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Avision AM5630i User Manual Download Page 190

9.  Troubleshooting   

   

177 

 
 

Error 

Code 

Cause 

Solution 

200348 

Paperjam in the Duplex 
Unit 

1. Open the Side Door of the Duplex Unit. 
2. If there is paper in area C (Duplex Unit)

，

pull the 

papergently and remove the paper.   
3. If the problem repeats, please clean the pickup rollers 
of the Duplex Unit.   

                 

 

 
 

Error 

Code 

Cause 

Solution 

200349 

Paperjam in Duplex 
Sensor and Deskew 
Sesnor 

1. Open the Side Door of the Duplex Unit.   
2. If there is paper in area B and area C (Tray 1 exit, 
Duplex unit)

，

remove the paper. Be careful not to touch 

the places marked high temperature.   
2. If the problem persisits, clean the pickup roller of the 
Duplex Unit.   

 

                           

 

 

 

 

Area B   

Area C   

 

 

Area C   

Summary of Contents for AM5630i

Page 1: ...630i AM5640i Avision Inc 1 Getting Started 2 Installing Your Machine 3 Operation 4 Customizing the Product s Configurations 5 Configuring the Printer s Features 6 Scanning From Your Computer 7 Maintai...

Page 2: ...recommended WARNING To avoid hazardous electric shock or fire do not remove any covers or screws other than those specified in this manual CAUTION To reduce the risk of fire use only no 26AWG or large...

Page 3: ...ing performance or use of this material When this printer has no operation for an extended period of time Note If the printer is idle for a period of time for example overnight turn off the printer wi...

Page 4: ...y and if not installed and used in accordance with the instruction manual may cause harmful interference in which case the user will be required to correct the interference at his own expense European...

Page 5: ...cates operational requirements and restrictions Please read and follow these instructions to ensure a proper operation and to avoid damage to the machine Note Indicates further explanation or clarific...

Page 6: ...at surface Tilted or uneven surfaces may cause mechanical or paper feeding problems Do not locate the device on rackety or aslope tables Do not locate the device on unstable surface The device may fal...

Page 7: ...jects into the machine The inside of this product has areas subject to high temperature which may cause burns When checking the inside of the unit for malfunctions such as paper miss feed do not touch...

Page 8: ...is paper jam inside the machine be sure to remove it thoroughly The remaining paper in the machine may cause a fire When the paper is attached to an invisible or difficult to see area do not remove i...

Page 9: ...t in a fire or electric shock Before disconnecting the plug turn the machine off Make sure your hands are dry Hold the plug itself not its cord when disconnecting it from the receptacle Do not share t...

Page 10: ...connections and heat build up creating an unsafe condition When disconnecting the power cord from the wall outlet be sure to pull the plug not the power cord as this may damage the power cord and cau...

Page 11: ...anual Tray 29 Paper size and weights used for Manual Tray 31 Unlocking the Scan Unit 33 Connecting to a Wired Network 34 Connecting to Power 35 Turning On The Machine 36 Turning Off the Machine 36 Set...

Page 12: ...r Tab 97 The Layout Tab 98 The Watermark Tab 100 The Duplex Tab 105 The Job Build Tab 108 The More Tab 109 6 Scanning From Your Computer 110 System Requirements 110 Operating Steps 110 A Glance of the...

Page 13: ...Replacing the manual tray rollers and pad 145 Replacing the Drum Unit 147 Replacing the Developing Unit 149 Replacing the Fuser 154 9 Troubleshooting 160 Monitoring Your Printer Using Printer Status...

Page 14: ...es your copy job perfect and easy What is best the Avision intelligent copier integrates scan copy and print functions into one single machine to streamline your workflow Through the 8 color and clear...

Page 15: ...save paper and reduce costs Scan to Product or USB Flash The product offers an unprecedented document storage technology transmitting paper documents electronically to the product s memory or a remov...

Page 16: ...and optional items for this product Standard Package Items AM5630i AM5640i AM7630i AM7640i AM7645i Auto Document Feeder The 1st Tray The 2nd Tray Toner Cartridge Drum Developing Unit Power Cord CD RO...

Page 17: ...2 Pallet Under the carton 3 All Accessories packed inside the carton Unpacking Steps 1 Place the MFP carton on a flat and horizontal surface and do not place any objects in front of the printer 2 Ope...

Page 18: ...1 Getting Started 5 Buckles 3 Remove four box supports 4 Remove all buckles on the sides of the printer box and pull the printer box upward...

Page 19: ...ve Tapes As shown in below remove the protective tapes films and desiccanton the machine Remove the tapes on the front and rear side of the machine Remove the tapes and desiccanton on the left and rig...

Page 20: ...tarted 7 Pull the Paper Tray and remove the tapes on the Tray Remove the tapes and protective film on the top of the machine Open the Document Cover and then remove the tapes on the glass platen Prote...

Page 21: ...8 Pull down the manual tray and remove the tape Open Side Door and remove the tapes on the fuser...

Page 22: ...duct is designed with a lock switch to protect the machine from damage during transportation As a result before using the product please move the lock switch to the Unlocking position otherwise the pr...

Page 23: ...10 External View The Front View AM7630i AM7640i AM7645i 1 Automatic Document Feeder 5 Paper Collector 2 USB flash port 6 Document Cover 3 Tray 1 7 Power Switch 4 Tray 2 8 Manual Tray 1 3 2 4 7 6 8 5...

Page 24: ...1 Getting Started 11 AM5630i AM5640i 1 Document Cover 4 Tray 1 2 USB flash port 5 Side Door Handle 3 Power Switch 6 Manual Tray 1 4 2 5 6 3...

Page 25: ...12 The Rear View 1 USB Port To connect a computer via a USB cable 2 LAN Port To connect network with a network cable 3 Power Receptacle To connect power via a power cable 1 2 3...

Page 26: ...1 Getting Started 13 Package Contents Main Unit AM7630i AM7640i AM7645i Main Unit AM5630i AM5640i Toner Cartridge Drum Unit Developing Unit Power Cable USB Cable Software CD Printer Driver and Manual...

Page 27: ...14 Touch Screen Used to display information and provide access to the product s functions...

Page 28: ...The equipment can not achieve zero energy consumption state until it is not connected to any external power supply Do not dispose of the waste toner can Put the used waste toner can into the bundled...

Page 29: ...le down to open the Side Door as shown 2 Remove the Latch and its instruction sheet by pressing the bolt with one hand and pulling the latch with the other hand as shown in below The latch is designed...

Page 30: ...s on the toner cartridge Tilt the toner cartridge up and down and then right and left 10 times to distribute the toner evenly inside the toner cartridge WARNING Be careful not to inhale toner To avoid...

Page 31: ...18 3 Hold the handle of the toner cartridge and insert it to its proper position as shown 4 Close the Front Cover...

Page 32: ...do not expose it to light for more than a few minutes 1 Remove the tape protective film and the plugs on both sides 2 Remove the tape in the upper right corner and then remove the instruction card and...

Page 33: ...open the Side Door as shown 4 Open the paper guide latch in a clockwise direction and then push up to fix the paper guide 5 Open the handle of the developing unit and hold the handle with both hands...

Page 34: ...then gently push the developing unit into the machine along the rails Make sure the handles are closed and left flat on the surface of the developing unit as shown in below 7 Pull down the latch of th...

Page 35: ...plastic bag tape and then press down the Release Arms to pull out the protective film 2 Pull up the Release Arms on both ends Caution To prevent damage to the Drum Unit do not expose it to light for...

Page 36: ...ine 23 4 Hold the handle of the Drum Unit and insert the Drum Unit horizontally into the slot along the top of the support frame on both sides as shown in the figure 5 Close the Side Door and then the...

Page 37: ...24 Installing the Paper Stopper Lift the Paper Stopper to collect the paper Paper Stopper...

Page 38: ...e following instructions use the main input tray as an example 1 Fan your paper first to ensure that the pages do not stick together 2 Align the edges of the documents by tapping the bottom of the sta...

Page 39: ...on for the paper size being loaded 5 Unlock the length guide squeeze the bottom of the Length guide tab inward as shown and slide the guide to the correct position for the paper size being loaded 6 Lo...

Page 40: ...2 Installing Your Machine 27...

Page 41: ...sure to fan your paper before loading it to the paper tray If there is instruction about the printing side on the packaging of your paper please follow the instruction to load your paper properly with...

Page 42: ...ou need to print different size paper you can use the manual tray 1 Open the manual tray by grasping the handle and pull it down 2 Pull out the manual tray extension to meet your paper size 3 Fan your...

Page 43: ...s of the documents by tapping the bottom of the stack against the table top Rotate the stack 90 degrees and repeat 5 Load the paper stack face down and slide the paper guides so that they slightly tou...

Page 44: ...e only for single sided print in the manual tray Note To ensure the best quality printing and copying please use the paper or media which we have recommended Make sure to fan your paper before loading...

Page 45: ...6 A5 SEF B4 JIS B4 SEF B5_SEF EXEC JIS B5 SEF B5_LEF JIS B5 LEF LTR_SEF ISO 216 A4 SEF North America LTR SEF LTR_LEF ISO 216 A4 LEF North America LTR LEF LGL LGL SEF Ledger DLT Ledger SEF A6 SEF ISO A...

Page 46: ...k switch to the Unlock position before using the machine Note To move the MFP to another location make sure the scan unit is at the home position which is at the left side of the glass before locking...

Page 47: ...34 Connecting to a Wired Network 1 Connect one end of your network cable to an available port of your Ethernet Hub 2 Connect the other end to the LAN port at the back of the product as shown...

Page 48: ...2 Installing Your Machine 35 Connecting to Power 1 Connect one end of the power cable to the power jack of your product 2 Connect the other end to an appropriate power outlet...

Page 49: ...ne press the Power button for 3 seconds The following dialog box will be displayed 2 Tap Power Off The following confirmation dialog box appears Tap OK to turn off the power Power Off The machine is g...

Page 50: ...yed Enter correct number of the year Tap the Month and Date field respectively and enter the correct date You can also adjust the value using the up down arrows 3 After the year and date has been set...

Page 51: ...ble DHCP be sure to enter the address information in the IP address Subnet Mask and Gateway respectively 4 After TCP IP settings have been completed touch Back to leave the screen 5 Touch the Home but...

Page 52: ...en and then choose Show Machine Status This will prompt the Machine Status page 2 Touch the Tools tab and then the Network Settings SMTP option The following SMTP screen will be displayed 3 Tap anywhe...

Page 53: ...authentication Password Enter the password for SMTP authentication 4 Tap Back to save the setting and leave the screen 5 Touch the Home button on the Control Panel to enter the main operation screen...

Page 54: ...nd printer drivers 1 Insert the supplied CD into your CD ROM drive The installation menu will be displayed 2 To install the scanner printer drivers Click Install Scanner Driver and Printer Driver and...

Page 55: ...other end to the USB port of your product 6 When the Found New Hardware screen appears click Next and follow the on screen instruction to complete the installation 7 When the Finish dialog box appears...

Page 56: ...screen instructions to complete the installation of the program 3 When the Setup Type dialog box appears check TCP IP and click Next to continue If you need to connect the product to a wireless netwo...

Page 57: ...be connected in the blank box of the Host Name option IP Address Enter the product s IP address to be connected in the blank box of the IP Address option Automatic Search Searches the product s print...

Page 58: ...ters and Faxes option from the Control Panel XXXX indicates your model number Uninstalling the Scanner Driver and Printer Driver 1 From the Start menu select All Programs Avision AMXXXX MFP and then U...

Page 59: ...7 x 17 in Document s should be square or rectangular and in good condition not fragile or worn Document s should be free of curl wrinkle tears wet ink or punch holes Document s should be free of stapl...

Page 60: ...s to avoid occasional paper jam 3 Align the edge of documemt against the Paper Guides and make sure the First Page feeds in first Note It is all right if the document is loaded to the feeder with a sl...

Page 61: ...ass 2 Place your document easily with the text FACE DOWN on the glass The product is designed with the auto crop and deskew function your scanned image will be automatically straightened though your d...

Page 62: ...with the state of the art image processor to provide an optimal default settings and image quality for common copy job Change the default copy settings only when you need to perform an unusual copy ta...

Page 63: ...to provide an optimal default settings and image quality for common copy job Change the default copy settings only when you need to perform an unusual copy task 3 The product will automatically make...

Page 64: ...llowing screen will be displayed 1 If you need to make 2 Side copy press Scan 2 Sided 2 If you need to make single side copy choose your desired page 3 The product will continue the copy of the rest d...

Page 65: ...copy will begin Flatbed Copy 1 Make your document with text FACE DOWN on the document glass 2 Tap the Copy button on the main screen and the following Copy screen will be displayed Confirm or change C...

Page 66: ...d first Then the following screen will be prompted indicating that the next sheet or stack of document is ready to be placed To end your job tap Finish To copy next sheet or next stack open the docume...

Page 67: ...uplex Output Choose if you wish duplex output to save paper Bind Choose if you wish to open the Bind feature The bind feature lets you scan multiple multi page documents continuously from the ADF or m...

Page 68: ...e vivid Book Copy Turn on the Book Copy function the auto crop and auto rotation features will be turned on In addition the Duplex Copy and Batch Scan will also be turned on in default to save your pa...

Page 69: ...ature 2 Open document cover Align the book spine with the right edge of the glass as shown 3 The following dialog box will be prompted after 1st page is scanned turn to next page and align the book sp...

Page 70: ...cuments to the inserted USB flash drive 4 Tap Advanced Settings to confirm or change Scan options as desired such as Resolution Output Color Density 1 2 Sided Scanning File Format Folder or Original S...

Page 71: ...file format for the scanned image Choice M PDF Multi Page PDF PDF Single Page PDF JPEG BMP TIFF The default settings is shown in italic bold style 5 Tap the Scan button on the touch screen to start s...

Page 72: ...an to FTP Scan to CIFS Scan to Device Send the scanned document to the product s memory Download the image through the embedded web page Tap Add a new folder name to create a new folder To delete a cu...

Page 73: ...USB flash drive inserted to the product Tap Add a new folder name to create a new folder in the USB flash drive Naming Method Prefix_YYMMDDHHMMSS_ N For example Marketing_150213144840_3 pdf indicates...

Page 74: ...4840_3 pdf indicates Marketing prefix 2015 year 2 February 13 date 14 hour 48 minute 40 second 3 serial number the time the file has been sent To edit add modify delete the CIFS destination please go...

Page 75: ...5 B5 A3 A4 A4 A5 LGL LTR LTR File Format Choose your desired file format Choice M PDF Multi Page PDF PDF Single Page PDF JPG BMP TIF Color Mode Choose your color mode Choice Color Gray Black and White...

Page 76: ...f your ID card can be copied perfectly on a single sheet of paper The Operation Steps 1 Place one side of your ID card FACE DOWN aligned with the ID Card mark as indicated below 2 Tap the ID Card Copy...

Page 77: ...h the ID Card mark as illustrated 8 Tap Yes on the touch panel to continue scanning the other side of your card or tap Cancel to leave the screen The result is illustrated in below Important The ID Ca...

Page 78: ...f one side of a sheet Two scans are required to complete the task The first scan of one side of card will be copied on the upper half while the second scan of the other side of card will be copied on...

Page 79: ...ID card on the front and rear side of a sheet Two scans are required to complete the task The first scan of one side of card will be copied on the front side while the second scan of the other side of...

Page 80: ...product s memory Refer to Chapter 5 for more detail in page 116 To print the file in your removable flash drive simply insert your removable USB flash drive into the USB port on the left end of the c...

Page 81: ...Select Manual Tray1 Tray2 1 Sided 2 Sided Choose to print one side or two sides of your document Choice 1 Sided 2 Sided The default settings will be displayed in italic bold style 5 Enter your print...

Page 82: ...s with text FACE UP in the ADF or FACE DOWN on the glass 2 More and then Print Saved Job button on the touch screen to prompt the Print Saved Job main screen and then select Add a new document The Ad...

Page 83: ...ouble sided original onto two sides of one sheet of paper Density Lighten or darken your original Levels 1 7 default 4 File Name Store a file by your specified prefix filename Naming Method Prefix_YYY...

Page 84: ...e page Face Down on the document glass 2 Tap the Next Page button and then the E Mail button on the touch panel to prompt the E Mail screen 3 Tap the blank field of To option and a soft keyboard scree...

Page 85: ...ur scan size Choice Auto A3 A4 A4 A5 B4 B5 1 Sided 2 Sided Choose if you wish to scan one side or both the front and rear side of your document Choice 1 Sided 2 Sided File Format Choose your desired f...

Page 86: ...prompted Choose one address from the left box and then tap the Right Arrow key to include the address to the list of your recipients To edit the Address Book tap to prompt the following screen You can...

Page 87: ...be viewed on the screen 200 dpi Suits for most business document 300 dpi 600 dpi High quality image helps increase OCR optical character recognition accuracy Color Mode Choose your color mode Choice...

Page 88: ...n and the control panel In addition to using the touch screen the product allows the administrator to remotely configure the machine by launching the product s embedded web page How to customize the p...

Page 89: ...choose View Machine Status This will prompt the following Machine Status page which contains 5 tabs These 5 tabs displaying at the top are Machine Information Faults Supplies Billing Information and T...

Page 90: ...Wi Fi address Paper Tray Status Display the product s paper tray status Item Description Tray Displays the paper tray s number including Manual tray Status Displays the remaining paper in the tray Pa...

Page 91: ...s the enabled or disabled status of the reprint saved job function ID Card Copy Displays the enabled or disabled status of the ID card copy function Faults Faults Display the current error items or wa...

Page 92: ...ription Machine serial Number Displays the product s serial number Total Page Counts Displays the total page counts Usage Counters The types of counters are classified as Copy Printer engine and Scann...

Page 93: ...rth America Tray Contents Presets paper size and orientation on the input trays Auto means the product will automatically detect the paper size a user uses Sleep Mode Choose how long to enter the ener...

Page 94: ...Each selectable interval range is 5 seconds 30 sec Display Brightness Sets up the brightness on the touch screen Default Operating Mode Set the default operating mode function on the touch screen Aft...

Page 95: ...nables or disables the product s Ethernet or Wi Fi function Choice Off Ethernet Wi Fi Wi Fi Available for Wi Fi Station Mode Station mode In Station mode this product acts as a client that connects to...

Page 96: ...ail server Authentication Method Sets an authentication method SMTP for the product s mail server Selecting None will not use an authentication method WI FI Choose the network name SSID channel and au...

Page 97: ...duct is designed with an embedded web page to allow the system administrator to remotely manage the product Simply type the IP address of the product in the URL field of your browser and then press En...

Page 98: ...ersion Engine Version Displays the product s engine version UI Version Displays the product s UI version Homepage Version Displays the product s home page version IP Address Displays the product s IP...

Page 99: ...ved Jobs Active Jobs displays the product s active jobs Item Description Owner Displays the local or remote users Name Displays the function name that is performed Status Displays the function status...

Page 100: ...ling server Login Name Type the login name of your filing server if required Password Type the password of your filing server if required Retype Password Retype your password Copy Check a file destina...

Page 101: ...via the Excel software Network Used to specify the network parameters of the machine Item Description TCP IP Setting Display or specify the TCP IP information including DHCP host name IP address subne...

Page 102: ...a user s role System Administrator Account Administrator User System Administrator The default login name and password for a system administrator are both admin A system administrator can modify all...

Page 103: ...dividual feature check the desired feature respectively and then click the Clone button These features include Device Settings Network Settings Timeout Setting Service Registration Service Settings Ac...

Page 104: ...or the machine To switch to administrative mode 1 Tap More Settings on the center of the main screen and then choose View Machine Status This will prompt the Machine Status page 2 Press Tools to promp...

Page 105: ...t Admin Password Press to reset the password of the Administrator if this is enabled back to default admin Reset Counter Reset the counter of consumable components including Fuser and ADF pad after re...

Page 106: ...Printer Driver Properties Dialog Box To display the Printer Driver Properties dialog box 1 Click Start on the system tray and choose Printers and Faxes 2 Right click the product s printer name and ch...

Page 107: ...tab the Duplex tab the Storage Print tab the Authentication tab and the More tab The contents of each tab will be explained in the following sections The Basic Tab The Basic tab contains settings for...

Page 108: ...by 90 degrees and delivered to the paper tray To use the Collate Rotate function two paper trays loaded with paper of the same size and type but in different orientation are required Supported paper...

Page 109: ...Normal Enhance Text Enhance Text Make all the text in bold style Text as black Make all the non black text in pure black Density Click to lighten or darken your document Density level 1 7 Default 3 To...

Page 110: ...Selection Manual Tray Main Tray Tray 2 Auto Selection means automatically select available paper tray Priority 1 Tray 1 2 Manual tray 3 Tray 2 Manual Tray First means automatically select available p...

Page 111: ...up N up Choose number of pages to be printed on a single sheet of paper Choice Off 2up 2 in 1 4 up 4 in 1 9 up 9 in 1 16 up 16 in 1 Border Choose if you wish to add border around each page when printi...

Page 112: ...ight Left then Down Down then Left Right then Down Down then Left Down then Right Left then Down Output Paper Size User Define Scale You can reduce or enlarge your printed image using the Slider Bar S...

Page 113: ...nly on the first page Clear the check box will print watermark on all pages Text Choose and click New Add to add new watermark text Click the Edit button to change or the Remove button to delete Image...

Page 114: ...ox appears Name Name your watermark text This name will be shown in the Watermark text list String Enter your watermark text such as confidential important and so on Typeface Choose your font type for...

Page 115: ...termark name will be shown in the Text list Editing a current watermark text To edit a current watermark text 1 Choose the watermark name that you wish to edit from the Text list 2 Click the Edit butt...

Page 116: ...e your watermark image Size Specify the size of your watermark image Choice Actural Size Fit to Page Tile Position Choose the position of your watermark image Choice Top Left Top Center Top Right Cent...

Page 117: ...lick the Edit button The Watermark Edit dialog box appears 3 Change your settings for the selected watermark image and choose OK to complete Removing a current watermark Image To remove a current wate...

Page 118: ...bind copies on the long edge or short edge Long Edge Binding Long Edge binding Portrait will print the pages so that you flip them like you would do on a book Long Edge binding Portrait Long Edge bin...

Page 119: ...the original size On the other hand if you wish to print an A4 sized document to an A5 sized booklet choose Booklet the contents of the document will be reduced to fit your output paper Booklet Layou...

Page 120: ...ber of sheet to divide All Pages at Once Check Number of sheet to divide to separate your pages into sets and press the Arrow key to enter number of pages All Pages at Once Check All Pages at Once to...

Page 121: ...nts such as a picture file from an image editing software and a text document from a word processing software Enabling the Job Build function allows you to efficiently do this in just a single file En...

Page 122: ...et the amount of time the MFP waits for data to come from computer during a job If the data stream pauses for longer than the specified number of seconds the job is cancelled Permitted timeout values...

Page 123: ...ompatible Operating System Microsoft Windows 10 32 bit 64 bit Windows 8 x 32 bit 64 bit Windows 7 32 bit 64 bit Operating Steps 1 Start your image editing application 2 Pull down the File menu and cho...

Page 124: ...ant to use on the Scan Source drop down menu 7 Select the mode you want to use for your scans on the Image Mode drop down menu 8 Select a scanning resolution on the Resolution drop down menu 9 Select...

Page 125: ...200 300 600 dpi 3 Brightness Adjust the brightness level from 100 to 100 4 Contrast Adjust the contrast level from 100 to 100 5 Scan Source Choice Auto ADF Flatbed 6 Original Layout Choice Simplex Dup...

Page 126: ...e to a bi tonal image There are several different methods of performing this conversion Options None Halftone 1 5 Diffusion Default setting is none Halftone In addition to the black and white display...

Page 127: ...dpi is recommended Choose a resolution value from the drop down list The default value is 200 dpi Available resolutions are 75 100 150 200 300 400 and 600 Resolution 75 dpi Resolution 150 dpi Adjustin...

Page 128: ...if you need to scan a single page from the flatbed Auto ADF Use this setting if you are using the automatic document feeder ADF to scan documents at a time Preview Window Click the Preview button to...

Page 129: ...size as you change the values Choose your scan size from the Scan Size drop down list None US Letter 8 5 x 11 US Legal 8 5 x 14 ISO A4 21 x 29 7 cm ISO A5 14 8 x 21 cm ISO A6 10 5 x 14 8cm ISO A7 7 4...

Page 130: ...e length of document being multi fed This value indicates the additional length exceeding your scan area A value of 0 indicates no additional length detection For the specified measuring unit please r...

Page 131: ...g colors from the scan might reduce the scan file size and improve optical character recognition OCR result Note Color dropout only applies to gray scans and to black and white scans After removing th...

Page 132: ...lass Visual Check Auto Document Feeder When feeding is not smooth Snap in Pad Module When paper feeding is not smooth EP Charger 10 000 sheets Paper Tray Roller 5 000 prints Paper Path 20 000 prints R...

Page 133: ...y to ensure optimum image quality and performance To clean the glass 1 Open the document cover as shown below 2 Dip a soft clean cloth with isopropyl alcohol 95 3 Gently wipe the document glass to rem...

Page 134: ...o return your machine to its original state 1 Moisten a clean lint free cloth with isopropyl alcohol 95 2 Gently open the ADF front cover Wipe the feeding rollers from side to side Rotate the rollers...

Page 135: ...EP Charger After copying about 10 000 pages it is recommended to clean the developing unit Follow these steps to clean the charger 1 Open the Side Door by pulling the handle as shown 2 Remove the Dru...

Page 136: ...Pull out the charger to the end and then back to its original position 4 Repeat step 3 for three times Make sure the charger is back to its original position Otherwise there is trouble to install the...

Page 137: ...r jam In this case clean the paper tray rollers The Cleaning Steps 1 Move the paper tray to reveal the rollers 2 Slightly wet a soft and lint free cloth with isopropyl alcohol 95 3 Wipe the surface of...

Page 138: ...side of the Feeding Roller Hold two ends of the Reverse Roller Cover and remove the cover 6 Wipe and rotate the surface of the roller to make sure they are thoroughly cleaned 7 Hold two ends of the Re...

Page 139: ...y not be fed properly or paper jam In this case clean the paper tray rollers 1 Slightly wet a soft and lint free cloth with isopropyl alcohol 95 2 Pull down the manual tray as shown 3 Push the roller...

Page 140: ...the Product 127 Installation Step Install the left end of the roller to the left hole and then the right end to the right hole Note the notch on the right end has to be aligned with the tab as indica...

Page 141: ...in case you may touch the toner which is harmful to human health Remove the Toner Cartridge 1 Open the front cover by pulling the handle as shown 2 Use your right hand to unlock the toner cartridge by...

Page 142: ...hown 2 Push the Toner Cartridge to the end A click sound means the installation was successful 3 Close the Front Cover Important Be careful not to spill toner from the waste toner can Do not inhale to...

Page 143: ...optimal printing quality the paper path needs to be cleaned after approximately every 20 000 prints However the guideline might vary based on the type of paper you are printing for example visible pap...

Page 144: ...7 Maintaining the Product 131 4 Gently wipe the surface of the rollers and paper path as illustrated with a soft dry cloth that is lightly dampened with isopropyl alcohol...

Page 145: ...ing to the type of paper used and how frequently the product is used and cleaned Please replenish the consumables from the store where you purchased the product or a Avision authorized service provide...

Page 146: ...ease consult your nearest dealer and follow the procedure below to replace it After the replacement has been finished be sure to reset ADF pad count To reset ADF pad count tap More Settings on the upp...

Page 147: ...134 Assembling Procedure 1 Gently open the ADF front cover to the left 2 Remove the ADF pad module from the box 3 Place it into the holes until it snaps into place...

Page 148: ...erience problems with document feeding In this case it is highly recommended to replace the roller with a new one Please follow these steps to replace and install the ADF roller Disassembling Procedur...

Page 149: ...ng Procedure 1 Insert the left end of the ADF roller to its slot place the right clamp at its slot and move it DOWNWARD If it is properly installed you will hear a clear snap in sound 2 Close the ADF...

Page 150: ...euse the waste toner can DO NOT put the waste toner can into a fire It could explode Be careful not to spill the toner DO NOT inhale or allow it to get into your eyes Removing the Waste Toner Can 1 Op...

Page 151: ...ensure the toner will not spill Important Be careful not to spill the toner DO NOT inhale or allow it to get into your eyes As the waste toner may be hazardous to both environment and human health pl...

Page 152: ...mables 139 Reinstalling the Waste Toner Can 1 Open the cap 2 Hold the handle of the waste toner can and insert it to its original place A click sound means the installation was successful 3 Close the...

Page 153: ...er cartridge Refer to the following section Cleaning the EP Charger on how to clean the charger Removing the Toner Cartridge 1 Open the front cover by pulling the handle as shown 2 Use your right hand...

Page 154: ...cover Important Be careful not to spill the toner DO NOT inhale or allow it to get into your eyes If toner gets on your clothing or other fabric wipe off the toner with a dry cloth Wash the items in...

Page 155: ...e please replace the roller with a new one and follow the steps in below to complete the replacement The removing steps 1 Lift the front side of the paper tray and then pull the paper tray out of the...

Page 156: ...8 Replacing the Consumables 143 3 Press two ends of the Reverse Roller inward to remove the Reverse Roller Reverse Roller...

Page 157: ...reinstallation steps 1 Insert the Feeding Roller vertically to its original slot 2 Close the Roller Cover as shown 3 Hold two ends of the Reverse Roller Assembly and insert it to its original slot as...

Page 158: ...or copies the roller may be worn out and you may have difficult in feeding paper properly In this case please replace the roller with a new one and follow the steps in below to complete the replaceme...

Page 159: ...he reinstallation procedure Install the left end of the roller to the left hole and then the right end to the right hole Note the notch on the right end has to be aligned with the tab as indicated in...

Page 160: ...The Removing Procedure 1 Turn off the power and disconnect the power cable Wait for 10 minutes to cool down the machine Pull down the Handle to open the Side Door as shown 2 Hold the handle of the Dru...

Page 161: ...age the drum unit please install it after removing the protection cushions Do not expose the drum unit to light Deliver the old drum unit to an approved recycling center 3 Holding the handle of the Dr...

Page 162: ...veloping Unit The Removing Steps 1 Turn off the machine until it has been cooled down 2 Open the Side Door by pulling down the handle as shown 3 Hold the handle of the Drum unit and pull it out 4 Open...

Page 163: ...the original package into the roller of the developing unit and stick the tape insert the pin into the reserved hole insert the sponge to the toner exit hole finally stick the tape on the sponge to av...

Page 164: ...ot expose it to light for more than a few minutes 1 Remove the tape protective film and the plugs on both sides 2 Remove the tape in the upper right corner and then remove the instruction card and spo...

Page 165: ...open the Side Door as shown 4 Open the paper guide latch in a clockwise direction and then push up to fix the paper guide 5 Open the handle of the developing unit and hold the handle with both hands...

Page 166: ...d then gently push the developing unit into the machine along the rails Make sure the handles are closed and left flat on the surface of the developing unit as shown in below 7 Pull down the latch of...

Page 167: ...inside of the product since the temperature is very high To replace the fuser please first turn the machine off and wait until it has been cooled down 1 Turn off the machine and wait until it has been...

Page 168: ...own the tabs to open the cover 5 Press the latch of the cover and remove the cover as shown in below 6 Remove the red cable and then the black cable 7 Close the fuser cover and then press the blue lat...

Page 169: ...riginal plastic bag and box and then return to the authorized dealer or service personnel The latter will follow Recycling or disposing of the collected fusers according to relevant regulations Reinst...

Page 170: ...e fuser and then hold the handles with two hands to install it back to the original place in the machine 4 Press the latches on both sides outward as illustrated 5 Pull down the fuser cover 6 Connect...

Page 171: ...shown 10 Press the Power button to turn on the machine 11 Reset the fuser count on the product s web page as described in below 1 Connect the product to a network via an ethernet cable 2 Open your br...

Page 172: ...8 Replacing the Consumables 159 3 Click Properties and then click Reset Fuser Count Enter fuser s serial number and then press Apply finally enter the administrator s password to reset the fuser count...

Page 173: ...nter Status Monitor is available when the printer is connected directly to a host computer via the USB port or a network port Printer Status Monitor is installed when you install the printer driver as...

Page 174: ...specified printer c Text Box Display the warning message h Text Box Display the notice message e Save Errors to CSV Save error message to a CSV file f Delete Errors Delete all the error messages g En...

Page 175: ...tatus Alert Update Time Show pop up window warning message Show pop up window notice message Define the interval to refresh the printer error status Choice 1 5 10 minute Custom 1 86400 second Check th...

Page 176: ...8 Replacing the Consumables 200032 Toner that remains is lower than 10 The machine can still perform printing or copying function yet with poor quality 200033 No waste toner can is installed or detec...

Page 177: ...the original fuser from the vendor Use the original fuser from the vendor 201503 201513 Invalid developer unit Please use the original developer unit from the vendor Use the original developer unit f...

Page 178: ...00053 Tray 3 cover is open Close tray 3 cover 200060 Tray 1 error Please open and close tray to recover it 200061 Tray 2 error 200062 Tray 3 error 200063 Tray 4 error 200070 Tray 1 is open Close tray...

Page 179: ...ob full When the number of jobs in the Job status reaches 100 this error occurs Delete some jobs to make the total number of jobs less than 100 100111 MFP error When MFP is booted the scanner and prin...

Page 180: ...er of contacts less than 500 600360 Number of groups exceeds limitation The number of groups in the Address Book exceeds limitation Delete some groups in the Address Book to make the total number of g...

Page 181: ...y remove the paper by holding the edges of paper with both hands according to the arrow direction Removing jammed paper by force in other directions up right or left might cause damage to the machine...

Page 182: ...leshooting 169 Paperjam Areas Area A Fuser Area B Paper Exit on Tray 1 Area C Duplex Unit Area D Side Cover of Tray 2 Area E Side Cover of Tray 3 Area F Drum Unit Area C Area D Area E Area A Area B D...

Page 183: ...ual tray 2 If the problem still persists clean the Feeding Roller in the manual tray Error Code Cause Solution 200302 Paperjam in Tray 1 1 Open the Side Door 2 Check if there is jammed paper in the pa...

Page 184: ...lution 200303 Paperjam in Tray 2 1 Open the Side Door of Tray 2 as shown 2 If there is paper on Area D paper exit on Tray 2 remove the paper 3 Open Tray 2 to remove if there is further paper 4 Close T...

Page 185: ...ed the temperature 3 Close the Side Door Error Code Cause Solution 200309 Paperjam in paper exit sensor of fuser 1 Turn off the machine and wait for a few minutes to let the operating temperature drop...

Page 186: ...of the 3rd Tray open Tray 3 to remove paper Then close Tray 3 4 Close the Side Door of the 3rd and 4th Tray Error Code Cause Solution 200318 Paperjam in Tray 4 1 Open the Side Door of the 3rd and 4th...

Page 187: ...of Tray 1 1 Open the Side Door 2 If there is paper on Area B paper exit on Tray 1 remove it The temperature near the fuser is very high Do not touch those areas 3 Close the Side Door 200341 Paperjam b...

Page 188: ...n the Side Door 2 If there is paper on Paper Exit of Tray 2 pull the paper out and then remove it 3 If there is no paper on Paper Exit of Tray 2 pull out Tray 2 to remove the paper 4 Close Side Door a...

Page 189: ...Door of Tray 2 200345 Paperjam between Tray 2 sensor and Tray 3 sensor Save as above Error Code Cause Solution 200346 Paperjam in Tray 4 sensor 1 Open the Side Door of Tray 3 2 If there is paper on Ar...

Page 190: ...problem repeats please clean the pickup rollers of the Duplex Unit Error Code Cause Solution 200349 Paperjam in Duplex Sensor and Deskew Sesnor 1 Open the Side Door of the Duplex Unit 2 If there is pa...

Page 191: ...repeats please clean the pickup rollers of the Duplex Unit Error Code Cause Solution 200352 Paperjam between Deskew Sensor and Drum Jam Sensor 1 Open Side Door 2 Remove the drum unit and check area F...

Page 192: ...the drum unit as shown 2 Release the roller by pressing down the Release Arms on two ends and then gently remove the paper 3 After removing the paper pull up the Release Arms on both ends Then grapse...

Page 193: ...or Release the fuser by pressing down two lock hooks on both sides as shown 2 Open the fuser cover by pressing down two lock tabs on the top Gently remove the jammed paper 3 After the jammed paper has...

Page 194: ...9 Troubleshooting 181 4 Finally push the lock hooks back into its original places as shown Then close the Side Door...

Page 195: ...f the A3 lamp is more than 20 degrees 201613 The difference between the current and last temperatures of the A4 lamp is more than 20 degrees 201614 In the warming state the A3 lamp does not heat up ov...

Page 196: ...flat cable 201650 Printer Runtime error 1 Reboot the machine 2 If the error code persists call the service personnel to replace the main board 201701 MB NVRAM A reading error occurs 1 Reboot the machi...

Page 197: ...up GDI setting fails 201803 The product will check if the serial numbers of PDL and GDI are the same while it is starting The error will occur if they are different 205001 Eeng Error _polymotoraction...

Page 198: ...s side door properly 200053 Tray 3 s Upper Cover Open The side door of the third and forth trays is opened Close the side door of the 3rd and 4th input trays properly 200060 Tray 1 Error Paper liftin...

Page 199: ...1st input tray 200082 Tray 2 Empty There is no paper in the second tray Place the paper with correct size and orientation in the 2nd input tray 200083 Tray 3 Empty There is no paper in the third tray...

Page 200: ...no response When the product is connected to the network via DHCP the DHCP Server has no response to the request from the product Network connection failure The solution Use the static IP or connect t...

Page 201: ...or Code Message Solution 400000 CSA6 paper jam Remove the paper in the CSA6 400001 CSA6 memory error Please unplug and then plug the USB cable that connects the CSA6 to the MFP 400002 CSA6 timeout err...

Page 202: ...532421 533421 534421 536421 E Mail Please consult your SMTP administrator The server returns Error code 421 530440 E Mail The sender must be the same with its login accounts 531501 532501 533501 53450...

Page 203: ...4 E Mail Please consult your SMTP administrator The server returns Error code 554 538001 E Mail 1 Check whether the network is working 2 Check whether the attachment exceeds allowable size 540001 5400...

Page 204: ...t your SMTP administrator The server returns Error code 500 541501 542501 544501 546501 FTP Verify your input parameter has invalid characters 541502 542502 544502 FTP Ftp server does not support this...

Page 205: ...write to is full 564019 SMB CIFS The user account does not have permission to write the files 564183 SMB CIFS The file name is duplicated 59000x 59030x SMTP 59040x FTP 59060x CIFS 59100x Network Reboo...

Page 206: ...not available when Book Copy is enabled 2 Custom Zoom Ratio Full Page 3 Auto Select 4 Auto Detect Custom Scan Areas A3 B4 8K DLT LGL LG13 Size 1 Custom Zoom Ratio Full Page These selections are not av...

Page 207: ...le when Cover Page is selected Manual tray is not available when custom size is selected for ID Card Copy Selected paper tray with paper size of A6 B6 PT Custom size These selections are not available...

Page 208: ...annot be turn on when Wi Fi station mode is enabled Please connect the network cable and enable the ethernet The selection BMP is not available for the Color Output The selection Color output is not a...

Page 209: ...ght print entire page 1 Make sure that the toner cartridge is fully installed 2 Make sure that the Toner Save setting is turned off in the printer driver 3 Try using a different type of paper 4 The to...

Page 210: ...the toner cartridge If so replace the toner cartridge Dirty background entire page The paper might not meet the printer s specifications for example the paper is too thin Refer to paper specifications...

Page 211: ...ace is not smooth or paper too thick 3 Media type incorrect Please choose proper media type for your paper Black lines on edge The image is slightly skew Make sure the edge of your document is properl...

Page 212: ...17 E MAIL service avision com tw Web Site http www avision com tw US and Canada Area Avision Labs Inc 6815 Mowry Ave Newark CA 94560 USA TEL 1 510 739 2369 FAX 1 510 739 6060 E MAIL support avision la...

Page 213: ...AM5640i AM7630i AM7640i AM7645i 37 kgs includes tray one only 45 kgs includes two trays Power Consumption AM5630i AM5640i AM7630i AM7640i AM7645i 700W 490 W Warm up time 26 seconds LCM 8 in TFT Conne...

Page 214: ...aper capacity 500 tray 1 70 g m2 plain paper 500 tray 2 70 g m2 plain paper optional for AM5630i AM5640i 500 tray 3 4 optional 70 g m2 plain paper 100 manual tray 70 g m2 plain paper Manual tray Paper...

Page 215: ...e Color BW Max scanning size A3 Optical resolution 600 x 600 dpi ADF Capacity 100 pages 70 g m2 plain paper Scanning bit depth Color 24bit output 48bit input Gray 8bit output 16bit input B W 1bit File...

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