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Initial ACC™ System Setup and Workflow Guide

If you are setting up an Avigilon Control Center (ACC) system for the first time, complete the following
recommended setup procedures. Other features can be set up and adjusted as required.

For an overview of the procedures that should be performed before you arrive at site, see

Pre-Site

Checklist

on page A

For an overview of the procedures that should be performed at site, see

System Setup Checklist

on page C

More detailed information about each of the procedures in this guide is available on

help.avigilon.com/acc

Before Arriving On-Site

Network Setup

Install Hardware and Software

Managing Certificates on the ACC Server

Configure Anti-Virus Settings

Configure Sites and Servers

Activate Site Licenses

Configure Devices

Add Users and Groups

Customize Video Monitoring Setup

Avigilon Cloud Services

External Notifications

For More Information

Initial ACC™ System Setup and Workflow Guide

Summary of Contents for ACC

Page 1: ...that should be performed at site see System Setup Checklist on page C More detailed information about each of the procedures in this guide is available on help avigilon com acc Before Arriving On Site 2 Network Setup 2 Install Hardware and Software 3 Managing Certificates on the ACC Server 5 Configure Anti Virus Settings 7 Configure Sites and Servers 8 Activate Site Licenses 12 Configure Devices 1...

Page 2: ...pe of network interface card NIC ports of the server 2 Determine the quantity and location of the cameras and devices Refer to the system design files to determine how many server NICs are required for inbound video traffic and group cameras and devices accordingly 3 If the cameras and devices are grouped assign each group to a unique IP subnet Use a subnet mask that defines the required network s...

Page 3: ...may cause an interruption in the video streaming This might appear as an abnormal camera restart l Set the DHCP lease time to Forever or long enough to minimize unnecessary camera IP address renewals l If possible set DHCP reservations so each camera always gets the same unique IP address Network Connectivity Ensure each server NIC is connected to a network switch port that is 1 Gbps or higher The...

Page 4: ... l Configured for NTP time synchronization Refer to your server documentation for details Refer to the recorder installation guide for more information If you are installing a Windows based NVR system see the Windows help files for more information ACC Software Important Upgrade to the latest version of ACC 5 software before upgrading to ACC 7 software to avoid losing data If you re using version ...

Page 5: ...s CA or custom CA certificate You must be a Windows Administrator to make these changes If you are using a CA signed certificate you will need to disable trust of the default Avigilon certificates after setting up your CA signed certificates to ensure the default certificate can no longer be used Important When logging into the server from a client after setting up your certificate you will need t...

Page 6: ... and select the Active Directory group or user to which you want to assign access to the certificate and private key b Click Add c Click Next 6 Enter the name and location for the exported certificate or click Browse to navigate to the location where you want to save the exported certificate Click Next 7 Click Finish to export the certificate and private key Importing the Private Key 1 Using the c...

Page 7: ...Issues To ensure the anti virus software does not interfere with the ACC software s ability to write video data and other important files exclude the following locations from being scanned AvigilonData Located on each of the Primary and Secondary Data Volumes AvigilonConfig Located on each of the Config Volumes Avigilon Program Files Located at C Program Files Avigilon Do not use the C drive or an...

Page 8: ...rs depending on the license edition Site settings control user access and system wide events Server settings control video and storage settings for devices connected to that server When there are multiple servers in a site you can assign a failover connection to a backup server This connection allows a device to continue recording if the primary server fails Multiple Server Sites FORENTERPRISE EDI...

Page 9: ...erver and drag it to a different site Sites without any servers are automatically removed from the list 4 Reactivate the site license After the server is connected to the site settings are merged and the following rules are applied l Unique settings from the server are added to the site l When settings are identical only the site version is kept l When a server setting and a site setting share the...

Page 10: ...l Changing the hostname l Changing the IP address l Reinstalling Windows or installing a different version of Windows l Replacing the server with another server l Decommissioning the server Disconnecting Servers from a Site When you disconnect a server from a site it becomes a separate server under its own site Disconnected servers retain all settings from the site it was previously connected to 1...

Page 11: ...ld site 7 Click OK then click Yes Disconnecting Site Families You can dismantle a site family by removing the child site from your Corporate Hierarchy Removed sites function independently or can be connected to another parent site 1 In the New Task menu click Site Setup 2 Click the site name then click Manage Site 3 Select the parent or child site you want to disconnect 4 In the bottom right corne...

Page 12: ...ocation l Use to move one element at a time l To sort the layout alphabetically click To sort a single folder select an element within the folder then click l To delete a folder select the folder and click The elements inside the folder will move to the bottom of the layout l Expanded or collapsed folders will appear that way when users log in to the site Users can still collapse or expand folders...

Page 13: ...vated you can immediately use the new licensed features Tip Finish organizing your multi server site before activating a new license to avoid reactivating the site license each time a new server is added Online Activation If you have internet access use online activation However if your site is large and contains hundreds of licenses the server may time out See Offline Activation on the next page ...

Page 14: ...7 Copy the key file to a computer with internet access In a browser 1 Go to activate avigilon com 2 Click Choose File and select the key file 3 Click Upload A capabilityResponse bin file should download automatically If not allow the download to occur when you are prompted 4 Complete the product registration page to receive product updates from Avigilon 5 Copy the bin file to a computer running th...

Page 15: ...itialized devices do not select a mix of non factory default devices and factory default devices 5 Select which server will connect to the devices 6 Connect third party devices using their native drivers In the Device Type drop down list select the device s brand name The system may only support one type of driver from the device 7 If the camera supports a secure connection the Device Control drop...

Page 16: ... the devices must be assigned to the same location Tip If your preferred site is not listed temporarily connect the device to a different server that is connected to the site you want 11 Click OK Device Network Settings Change the IP address of each device after connecting it to ACC site Then remove the device s default IP address from the server s network ports Note If the device has a Zeroconf I...

Page 17: ...P Address TTL and Base Port or enter your own values 6 Click OK 7 For Rialto Video analytics appliances allow the system to restart the device Configure Video Analytics If the connected device supports video analytics enable and configure the video analytic capabilities to trigger video recording rules and alarms If the system will use the Avigilon Appearance Search feature or Face Recognition ena...

Page 18: ...can be configured to improve classified object detection accuracy Tip You can configure these settings for multiple cameras using the Camera Configuration Tool available on avigilon com support Note Certain options are only available if supported by the device 1 In the New Task menu click Site Setup 2 Select a camera then click Settings 3 Edit the analytics settings Each setting is described below...

Page 19: ...ensitivity optimized to run with higher sensitivity for detecting people and vehicles in challenging outdoor scenes This option may generate more false positives Only use this option if you require the system to be more sensitive than the Outdoor setting l Long Range Night prioritizes outdoor long range object detection at night over object classification and tracking during the day Uses external ...

Page 20: ...n you can enable both analytics modes simultaneously In the device Setup tab enable Unusual Motion mode In the server Setup tab enable server based analytics See Enabling Analytics on page 17 1 In the New Task menu click Site Setup 2 Select a device then click General 3 In the Video Analytics Mode drop down list select one of the following l Classified Object Detect and classify people or vehicles...

Page 21: ...the available analytics settings For more information see Configuring Camera Analytics on page 18 5 Click Apply to save your settings 6 If you are prompted allow the device to reboot You can now enable self learning or configure video analytic events Setting a Device s Identity In a device s General settings you can give the device a name describe the location and give the device a Logical ID Logi...

Page 22: ...f the camera has remote zoom and focus capabilities they can be controlled through the Image and Display settings 1 In the camera Setup tab click 2 If the camera has a built in auto focus feature choose one of the following l Continuous Focus The camera will automatically focus itself whenever the scene changes Skip the remaining steps l Manual Focus You can manually focus the camera through the F...

Page 23: ...up 2 Select a camera then click Image and Display 3 Use the focus controls to focus the camera For more information see Zooming and Focusing the Camera Lens on the previous page 4 Click to toggle the Auto Contrast Adjustment This change does not affect recorded video or video displayed in other views By default Auto Contrast Adjustment is off 5 If the camera supports day night control select one o...

Page 24: ...Iris Let the camera control the iris by selecting Automatic or manually set it to Open or Closed Maximum Exposure Limit the automatic exposure setting by selecting a Maximum Exposure level By setting a Maximum Exposure level for low light situations you can control the camera s exposure time to let in the maximum amount of light without creating blurry images Maximum Gain Limit the automatic gain ...

Page 25: ... image to accommodate scenes where bright light and dark shadow are clearly visible Enable Adaptive IR Compensation Select this checkbox to enable automatic IR adjustments through Adaptive IR Compensation This allows the camera to automatically adjust the video image for saturation caused by IR illumination Saturation Move the slider to adjust the video s color intensity until the video image meet...

Page 26: ...H 265 and H 264 cameras and encoders the image rate must be divisible by the maximum image rate If you set the slider between two image rate settings the application will round to the closest whole number 6 In the Image Quality drop down list select an image quality setting An image quality setting of 1 will produce the highest quality video require the most bandwidth and use more storage The defa...

Page 27: ...ing video analytics devices l Pixel Motion Detection observes the video stream as a whole and considers any change in pixel as motion in the scene This option is available to most cameras that are connected to the system Setting Up Pixel Motion Detection Set up pixel motion detection to define motion events Motion events can be used when searching recorded video or to trigger notifications and rul...

Page 28: ...ng in the current scene The camera will only detect pixel motion if the Motion indicator moves to the right of the Threshold marker l Pre Motion Record Time and Post Motion Record Time specify how long video is recorded before and after the pixel motion event 5 Click OK to save your settings Setting Up Classified Object Motion Detection Set up classified object motion detection to define classifie...

Page 29: ...em is to generate a motion event If you set the slider to the left the device will generate fewer motion events for objects detected with higher confidence Use this setting for scenes with a high level of activity If you set the slider to the right the device will generate more motion events for objects detected with lower confidence Use this setting for scenes with little activity If the slider i...

Page 30: ...ameras to record reference images between events in the recording schedule l Select the Record a reference image every checkbox and set the time between each reference image Editing and Deleting a Template 1 In the Setup tab select the server you want to edit and click 2 Select a template from the Templates pane and do one of the following l To edit a template modify the schedule l To rename a tem...

Page 31: ...o discard a percent of the high resolution video The system will discard the oldest high resolution video and only store the low resolution video to maximize storage The oldest video stored will be low resolution The extent of data aging that is available depends on the cameras connected l For JPEG2000 or JPEG compression cameras data aging is available at three rates l High Bandwidth Records at o...

Page 32: ... the options from the drop down list for each camera Note If the time estimated in Total Record Time is significantly shorter than the Max Record Time the camera s actual recording time will be closer to the Total Record Time estimate The total recording time assumes continuous recording and will increase with a Recording Schedule 5 Click OK Add Users and Groups Add users and different permission ...

Page 33: ...ogin The user must replace the password after the first login l Password Expiry Days The number of days before the password must be changed l Password never expires The password will never need to be changed 9 To enable access to Avigilon Cloud Services ensure the correct email address is entered and select the Connect checkbox The user will receive an email invitation after the site is connected ...

Page 34: ...mergency Privilege Override select the Enabled checkbox For more information see Emergency Privilege Override below 6 Click Enable Dual Authorization to configure Dual Authorization settings When enabled users cannot review recorded video without permission from the authorizing group a Click the toggle to enable Dual Authorization Click again to disable Dual Authorization b Select which groups can...

Page 35: ...erride privileges you can enable access to high resolution live and recorded video including video recorded before you logged in and control PTZ cameras microphones and speakers To configure your group permissions see Emergency Privilege Override on the previous page 1 In the System Explorer right click a site and select Enable Emergency Override 2 Click Yes in the following dialog box Emergency p...

Page 36: ...1 Open a saved View 2 Make any required changes to the View tab 3 In the toolbar select Update Saved View Renaming a View 1 In the System Explorer right click and select Edit or Delete 2 Update the Name or Logical ID 3 Click OK to update the View Deleting a Saved View 1 In the System Explorer right click and select Delete 2 In the confirmation dialog box click Yes Maps FORSTANDARDANDENTERPRISE EDI...

Page 37: ... from the map 4 In the toolbar click Save Editing and Deleting Maps You can update a map or delete an old map anytime l In the System Explorer right click then select one of the following l To edit the map select Edit l To delete the map select Delete When the confirmation dialog box appears click Yes Joystick Settings There are two types of joysticks supported by the ACC Client standard Microsoft...

Page 38: ...ed an error message will appear Click Scan for Joysticks 4 Choose an action for each button on the joystick a Press a button on the joystick to highlight its label in the dialog box b Select an action for the button from the drop down list Options include ways to control recorded video Views image panels instant replay audio snapshots and PTZ c Repeat this procedure for each button on the joystick...

Page 39: ...l Notifications Configuring the Email Server When generating email notifications the ACC Client must have access to an email server 1 In the Email Server tab configure the following l Sender Name The name that will be displayed in each email l Sender Email Address The email address that will be displayed in each email l Subject Line The subject displayed in each email l SMTP Server The server addr...

Page 40: ... group 4 Click OK Central Station Monitoring FORSTANDARDANDENTERPRISE EDITION Notifications are supported as XML over SMTP or SIA over IP Check with your monitoring service for their preferred method 1 In the New Task menu click Site Setup 2 Click the site name then click External Notifications 3 In the Central Station Monitoring tab enable central station monitoring and select the method for your...

Page 41: ...e the trademarks of their respective owners The absence of the symbols and in proximity to each trademark in this document or at all is not a disclaimer of ownership of the related trademark Avigilon Corporation protects its innovations with patents issued in the United States of America and other jurisdictions worldwide see avigilon com patents Unless stated explicitly and in writing no license i...

Page 42: ...DVI adapter o Some models come with HDMI ports and an HDMI to DVI adapter o HDMI monitor cables must be purchased separately l Customer provided workstation 4 Ensure each server has a unique hostname 5 Network switches with enough ports and PoE budget for all camera and server connections 6 Ensure servers are connected to an uninterruptible power supply UPS that is powerful enough to provide surge...

Page 43: ...fines the required network scope for example networks with less than 250 devices generally use a 255 255 255 0 subnet mask l The server NIC connecting to the customer s network has one default network gateway All other server NICs should have no default network gateway 11 Test each camera Ensure you have the correct mounting accessories and installation tools l Laptop for running the Camera Config...

Page 44: ...ge 3 a Connect devices to network b Aim and focus cameras c Assign a name and location for the camera or device d Assign a dynamic or static IP address to the camera or device This should be on a private subnet range for example 10 x x x or 192 168 x x different from the customer s IP subnet 2 Install the video recorder l Windows NVR or HD Video Appliance a Complete initial Windows setup b Set dat...

Page 45: ... pre installed on Avigilon Hardened OS appliances 6 Configure anti virus settings for Windows servers and workstations See Configure Anti Virus Settings on page 7 7 Configure sites and servers a Enterprise systems only Merge multiple servers into a single site as required See Multiple Server Sites on page 8 b Activate licenses for the new site See Activate Site Licenses on page 12 c Configure the ...

Page 46: ...oring setup l Add Saved Views Create a Saved View for each fisheye camera to display each view of the dewarped image See Saving Views on page 36 l Add maps See Maps on page 36 l Configure joysticks See Joystick Settings on page 37 12 Configure external notifications See External Notifications on page 39 13 Connect the site to Avigilon Cloud Services to view video from a browser or the ACC Mobile 3...

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