Chapter 4 Serving Customers
This section describes how to use the functions you may need when actually serving customers.
Some of these operations depend on special keys being set up during programming. If the keys mentioned in the
instructions are not available on your keyboard refer to your manager for advice.
4.1
Using PLUs
All products have a unique PLU (Product Look Up) number associated with them. PLUs provide a fast way to recall
product data for regular product lines. The most frequently used PLUs may have their own commodity key programmed.
There are four ways to select the PLU you want:
1.
Press the commodity key for the PLU.
2.
Use the fixed numeric keys to enter the PLU number.
3.
Use the PLU search function to search by description.
4.
Enter the barcode number or (if your machine has a scanner) scan the barcode.
If departments are set up for the system, you can enter the PLU number from the keyboard provided it is in the
department currently set on the scale.
Searching by Description
1.
Press the PLU search key.
2.
Type the description. The list of products is progressively filtered by your text. For example, typing 'Gold' finds all
products that start with: Gold and Golden.
4.2
Using Department Keys
A department is a group of machines within the store which reflects the way the store operates, for example, produce,
bakery, fresh meat, fish.
•
A department can be assigned to a machine and it becomes the default department for that machine.
•
A dedicated department key is programmable key which has been assigned to a specific department.
•
Your machine may have dedicated department keys or a general department key or both.
•
If the PLU you require is not in the department assigned to your machine, you can press the department key for that
PLU when
Enter PLU
is displayed.
4.3
Label Mode Operation
Label mode is generally used to print labels for single items that are to be taken to a checkout in another part of the
store. The operation of the scale in Label mode is set during programming and determines how the scale is operated
during a label printing transaction.
Print Mode.
There are three options for this:
•
Print on Request:
The label is printed when the print button is touched by the operator.
•
Print Immediate:
The label is printed as soon as a steady weight is achieved without any intervention from the
operator.
•
Pre-pack:
A label is printed automatically for the selected product each time the weight changes.
4.4
Receipt Mode
Receipt mode is used to print receipts for one or more items, and may also be used to take payment if the machine is in
PoS mode. The operation of the scale in receipt mode is set during programming and determines how the scale is
operated during a receipt transaction.
There are two parts to receipt mode programming which in combination provide a total of six different variations:
PoS Mode.
When PoS (Point of sale) mode is enabled it is normally used in conjunction with a cash drawer and allows
different types of payments to be accepted.
Checkout Mode.
The checkout mode has three options and can be set to Enabled, No Float, or Disabled:
•
Enabled:
The scale is used by a single (logged on) operator. When moving to another scale, the operator must
manually log off before logging on to the new one.