Avaya INDeX 20CC turret User Manual Download Page 41

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20CC Telephone User Guide

Page 37

IP Office

40DHB0002UKAJ Issue 6b (2nd December 2004)

System Features

Short Codes

You can dial a number of short codes to access system features. The table below shows the list of
default short codes normally available. Contact your System Administrator for details of the short codes
available on your system.

In the examples below,

represents dialling a number such as an extension or group number.

*01

Forward Unconditionally On

*02

Forward Unconditionally Off

*03

Forward on Busy On

*04

Forward on Busy Off

*05

Forward on No Answer On

*06

Forward on No Answer Off

*07*N#

Forward to the specified number

*08

Do Not Disturb On

*09

Do Not Disturb Off

*10*N#

Do Not Disturb Exception Add

*11*N#

Do Not Disturb Exception Delete

*12*N#

Follow Me Here

*13*N#

Follow Me Here Cancel

*14*N#

Follow Me To

*15

Call Waiting On

*16

Call Waiting Off

*17

Voicemail Collect

*18

Voicemail On

*19

Voicemail Off

*26

Clear Call Waiting

*27*N#

Hold Call Waiting

*30

Call Pick Up Any

*31

Call Pick Up Group

*32*N#

Call Pick Up Extension

*33*N#

Call Queue

*48

Voicemail Ringback On

*49

Voicemail Ringback Off

*57*N#

Forward on Busy Number

Summary of Contents for INDeX 20CC turret

Page 1: ...IP Office 20CC Telephone User Guide 40DHB0002UKAJ Issue 6b 2nd December 2004 ...

Page 2: ......

Page 3: ...OUNT Appears 7 Adding Voluntary Account Codes 7 Busy or Unanswered 9 Options If Busy or Unanswered 9 Arrange a Callback 9 Leave a Message 9 Actions During a Call 11 Changing the Call Volume 11 Muting Calls 11 Software Release 11 Create a Conference Call 12 Answering Calls 13 Answering Normal Calls 13 Answering a Page Call 13 Answering a Message 13 Answering Other Extensions Call Pickup 14 Answerin...

Page 4: ...Soft DSS Usage 26 Ringer Controls 27 Changing the Ringer Volume 27 Changing the Ringer Sound 27 Switching the Ringer On Off 27 Setting a Ringer Step 28 Setting the Ringer Timeout 28 Other Features 29 Group 29 Hot Desking 29 Phone Settings 31 The Phone Passcode 31 Language Controls 32 Do Not Disturb 32 Voicemail 33 Voicemail Visual Voice 33 Listening to Messages 33 Leaving a Message 34 Changing You...

Page 5: ...he features available If you are unsure which features you can use contact your System Administrator Using the SCROLL Key Sometimes there are more options available than the phone can display When this happens a z symbol appears next to the SCROLL key Press SCROLL to display the other options Similarly the phone display changes during calls and according to your own customisation A z symbol next t...

Page 6: ...s the turret in high static environments Tones Ringing The phone uses various tones and rings to indicate events A sample of these appears below You can alter the ringer volume sound switch it on off etc Incoming Calls Repeated Single Ring Internal call Repeated Double Ring External call Single Tone Page call see Answering a Page Call Making Calls Dial Tone Dial number Repeated Tone Busy number Co...

Page 7: ...unanswered your phone provides options to wait or notify the extension Making a Page Call You can page other 20 series phones 2030 2050 20AT 20CC and 20DT or groups containing 20 series phones They hear the call without doing anything though you cannot hear them Some can also turn the page into a normal call see Answering a Page Call If the phone paged is diverting calls the page also diverts exce...

Page 8: ...the INDeX Dial Name Mode 1 Press zINDeX for an internal call or SPEED DIAL and then zINDeX for an external call 2 Using the letter keys start dialing the name that you want eg for names starting with John dial 5646 Ignore any spaces in the name 3 The display will show the first match to the letters entered so far Either enter further letters or Press the z keys on either side of the current name t...

Page 9: ...key the DSS keys match personal speed dials 1 to 8 1 at the top To select a system speed dial Press zSYSTEM and dial the store number 100 to 999 To select a IP Office Directory entry Press zINDeX and dial the name required see Making Calls from the INDeX Directory If the phone displays ENTER ACCOUNT then you need to enter an account code before dialling the external number see If ENTER ACCOUNT or ...

Page 10: ......

Page 11: ...the last digit entered 2 When you have entered the full code press zDONE 3 If the system does not recognize the code it displays REENTER ACCOUNT Repeat the entry or end the call 4 If the code is recognized your call can continue Adding Voluntary Account Codes You can enter an account code during any external call The system will record the call on its call log including the account code The system...

Page 12: ......

Page 13: ...f the extension you call is busy or just rings you can set a callback When that extension becomes free or is next used your phone rings If you answer the other extension rings After setting a callback you can make other calls it will not take place while you are busy You can only arrange one callback at any time The Ringer Timeout sets how long a callback rings your extension before it cancels see...

Page 14: ......

Page 15: ...and right louder 3 When finished press zDONE Muting Calls Using mute you can stop the caller from hearing you though you can still hear them To switch mute on off 1 Press MUTE The symbol disappears from the display whilst a call is muted Software Release Occasionally you may need to talk to someone for support about your phone or phone system It may be useful to tell that person what software your...

Page 16: ... to a conference 1 Press HOLD to hold your current call or conference 2 Call the new person that you want in the conference 3 If answered ask if they wish to join a conference if yes press zCONFER if no press HOLD 4 If unanswered press HOLD to retrieve to the first call To exit the conference 1 Press ANSWER RELEASE To park all the conference parties 1 Press zPARK see Parking Calls Park and Ride Th...

Page 17: ...oes not have to be in group the system connects the page after giving a tone You can hear the page but they cannot hear you The display shows PAGING and the pager s number If you answer a page it turns into a normal call To answer a page 1 Press ANSWER RELEASE Answering a Message Other extensions can leave their number on your phone see Leave a Message Your phone can store several messages It show...

Page 18: ...ur pickup group 1 Press zPICKUP to show the longest ringing call 2 To pick up the call shown press VIEW 3 To cancel the pickup display press ANSWER RELEASE To set the phone s pickup group 1 Press PROGRAM and then SCROLL Press zPICKUP 2 Enter the phone s passcode see The Phone Passcode 3 The display shows the current pickup group if set 4 Press zCANCEL and enter a new pickup group number 5 Press PR...

Page 19: ...nd your current call and press ANSWER RELEASE or press zHOLD to hold your current call 2 The waiting call rings your phone 3 Press zHOLD to switch between the current call and held call Displaying the Call History A digit on the display such as z9 indicates the number of calls with a recordable CLI that have rung your phone answered or unanswered The phone can store details of the 32 most recent c...

Page 20: ......

Page 21: ...sfer otherwise press zCANCEL To transfer an external call using park 1 Press zPARK to park the current call The parked call is displayed as your extension number followed by a zero eg z2200 If you now parked another call it would display as your extension number followed by a one eg z2201 and so on 2 Note the number displayed and at another extension dial 38 N when N is the number displayed for th...

Page 22: ...your phone eg 38 2200 Dialling Ahead On incoming call you can display the status of another extension without interrupting your call To dial ahead during a call 1 Dial the number that you want to check 2 The extension s status appears on the right hand display FREE BUSY or NU Number Unobtainable 3 Press zCANCEL If the extension displayed is free For an unannounced transfer press ANSWER RELEASE To ...

Page 23: ... 3 The display shows the current stored number if set 4 Press zCANCEL and dial the number to store 5 Select another DSS key and enter the required details 6 Press zDONE then PROGRAM to finish Using DSS Keys Once setup you can use the DSS key for the following actions You can also use DSS keys to dial personal speed dial numbers see Using Speed Dials To make internal calls 1 Press the DSS key stori...

Page 24: ...s a label You can remove the label cover to write on the card below You can also remove the label cover under the handset using the same method it has a single pin hole on the bottom edge To remove the label cover 1 Insert a fine but not sharp point e g end of a paper clip into one pin hole Squeeze the label to the right 2 Repeat with the other pin hole 3 Lift the label cover clear and remove the ...

Page 25: ...e see The Phone Passcode To Log on 1 Press zLOG ON OFF 2 Press zINDEX and enter the first letter of your name 3 Press zSKIP until you see you name 4 Press zSELECT Logging Off Logging off stops you receiving ACD calls To log off press zLOG ON OFF Busy Not Available This is used to temporarily stop receiving ACD group calls when you are away from your desk for breaks lunch etc To enter this mode 1 P...

Page 26: ......

Page 27: ... only set 2 keys but these can display more details and functions Soft DSS Key Display In full line mode the display also shows when an extension is on LOG ON OFF or WRAP UP Note however that this display is only updated when you call the extension Set to No Calls no divert all set Set to No Calls diverting to 204 Set to Divert All diverting to 204 Making Calls The z symbol next to the Soft DSS ex...

Page 28: ......

Page 29: ...rent usage settings interact Setting Up Soft DSS Keys To clear the Soft DSS keys after setup cancel all the set extensions see Changing the Soft DSS Extensions To setup Soft DSS keys 1 Press PROGRAM SCROLL and then zSOFT DSS 2 Enter the phone s passcode see The Phone Passcode 3 The phone shows NO SOFT DSS KEYS Press zCHANGE until the display mode required appears then press zDONE 4 Enter the first...

Page 30: ...anging the Soft DSS Usage When using Soft DSS Keys to make a call the usage setting of the two phones determines the type of call that occurs The phone s usage setting affects all of its Soft DSS keys The system treats extensions with no Soft DSS Keys as set to NORMAL CALL Extension A Usage Setting Call Type B calls A A calls B Extension B Usage Setting Normal or Auto Answer Standard Standard Norm...

Page 31: ...er the phone s passcode see The Phone Passcode 3 Press zSOUND The display shows a slider Adjust this using the z keys on its left and right 4 To select another part of the sound to adjust press zTONE This changes the slider to a different tone 5 Press PROGRAM to finish Switching the Ringer On Off You can switch the ringer on or off for internal and or external calls This does not affect the inform...

Page 32: ... setting LARGE STEP SMALL STEP or NO STEP no increase 4 To select another step size press zCHANGE 5 Press zDONE and then PROGRAM to finish Setting the Ringer Timeout The ringer timeout control several actions at your phone though chiefly how long a callback rings before cancelling To set the ringer timeout 1 Press PROGRAM and then zRINGER 2 Enter the phone s passcode see The Phone Passcode 3 Press...

Page 33: ...where each member rings in turn your phone rings for the time set by its ringer timeout see Setting the Ringer Timeout To join leave group 1 Pressing the BUSY N A key takes your phone in or out of group 2 When in group you can receive calls made to the group Hot Desking In some situations a phone may be shared by more than one person with each person having a different extension number This is cal...

Page 34: ......

Page 35: ...e s passcode 1 Dial the 4 digit passcode If you make a mistake press zCANCEL and restart entry 2 If you enter the wrong number the phone displays REENTER Enter the passcode again or press PROGRAM to end programming 3 If you enter the wrong passcode 5 times the phone displays THIS TERMINAL IS BARRED To unbar your phone use the change passcode process below to set a new passcode To change the phone ...

Page 36: ...to select the language required or your system s DEFAULT language 4 Then press zDONE and then press PROGRAM to finish Do Not Disturb You may choose to receive no calls at all or only those from particular callers on your exceptions list Callers other than your exceptions either hear busy tone or are re directed to your voicemail To switch Do Not Disturb on with or without exceptions dial 08 To swi...

Page 37: ...ou set it to as saved via your mailbox 1 Press zVOICE and then zLISTEN Voicemail Lite You will hear a prompt about the messages in your mailbox and if you have any new messages they will start playing Press 8 for help about the controls you can use see Voicemail Lite Controls Voicemail Pro You will see a display of the new old and saved messages in your mailbox Press the display key adjacent to a ...

Page 38: ...CORD Re record your message zLISTEN Listen to the message you just recorded zSUBMIT Submit send the message to the target mailbox es zOTHERS Add other mailboxes to which you want the message copied when you press zSUBMIT Separate each entry with a Changing Your Greeting You can record your own mailbox greeting to replace the default greeting If the System Administrator has set up a voicemail recep...

Page 39: ...ICE and then zPASSWORD 2 Enter your current access code and press zNEXT 3 Enter the new code and press zDONE The display will confirm if the change was accepted Voicemail Email Alerts If your system supports Voicemail Email consult your System Administrator and you have been configured as a user of the service your phone allows you to control how the service works is used 1 Press zVOICE then SCROL...

Page 40: ...ontrols Within Voicemail Lite you can press 8 at any time to listen to the Help Menu Note Email must be setup by your System Administrator for the functions to be accessible 1 Play old messages 2 Play saved messages 3 Edit your greeting 4 Delete the message you are currently listening to 5 Save the message you are currently listening to 6 Forwarding options 7 Repeat the last Message 8 Help 9 Skip ...

Page 41: ...ly On 02 Forward Unconditionally Off 03 Forward on Busy On 04 Forward on Busy Off 05 Forward on No Answer On 06 Forward on No Answer Off 07 N Forward to the specified number 08 Do Not Disturb On 09 Do Not Disturb Off 10 N Do Not Disturb Exception Add 11 N Do Not Disturb Exception Delete 12 N Follow Me Here 13 N Follow Me Here Cancel 14 N Follow Me To 15 Call Waiting On 16 Call Waiting Off 17 Voice...

Page 42: ......

Page 43: ...ialling Ahead 18 Directory 4 Display Language 32 Soft DSS 23 Soft DSS mode 25 Software release 11 Display 11 23 25 32 Displaying the Call History 15 DIVERT No answer time 28 DIVERT 28 Do Not Disturb 32 DSS Key Label 20 DSS Keys BLF Lamps 20 Setup 19 DSS Keys 19 20 E Enquiry call 17 ENTER ACCOUNT 7 ENTER PASSCODE 31 Exclusive hold 17 EXTERNAL Ring on off 27 EXTERNAL 27 EXTNS 26 F Finishing work 21 ...

Page 44: ...E 18 SOFT DSS Display 23 Display mode 25 Extensions 26 Make call 23 Set usage 26 SOFT DSS 23 25 26 Soft DSS Key Display 23 Software Release 11 SOUND 27 SPEED DIAL 5 Splash calls 27 Starting work 21 STEPS 28 Stopping work 21 Storing Personal Speed Dials 5 Supervisor 21 Switching the Ringer On Off 27 System speed dials 5 T The Phone Lamp 2 The Phone Passcode 31 THIS TERMINAL IS BARRED 31 TIMEOUT 28 ...

Page 45: ...llectual property related to this product including trademarks and registered to Lucent Technologies have been transferred or licensed to Avaya All trademarks identified by the or are registered trademarks or trademarks respectively of Avaya Inc All other trademarks are the property of their respective owners This document contains proprietary information of Avaya and is not to be disclosed or use...

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