20CC Telephone User Guide
Page 9
IP Office
40DHB0002UKAJ Issue 6b (2nd December 2004)
Busy or Unanswered
Options If Busy or Unanswered
If your phone displays
NUMBER BUSY
when you call another extension, pressing
SCROLL
reveals a
number of options you can use. Note that the busy extension may have settings to forward your call to
another extension or to voice mail. The default time before this happens is 15 seconds.
•
CALLBACK
Arranges a callback that rings your phone when the extension called becomes free or is next
used.
•
VMAIL
If the system has voice mail installed, connects you to the extensions mailbox to leave a
message.
•
MESSAGE
Lights the lamp of the extension called. It also stores your number as a message to reply.
•
CAMP_ON
Though displayed this option is not currently supported.
Arrange a Callback
If the extension you call is busy or just rings, you can set a callback. When that extension becomes free
or is next used, your phone rings. If you answer, the other extension rings.
After setting a callback you can make other calls, it will not take place while you are busy. You can only
arrange one callback at any time.
The Ringer Timeout sets how long a callback rings your extension before it cancels
(see Setting the
Ringer Timeout)
.
To arrange a Callback:
1. When
NUMBER BUSY
appears, press
SCROLL
and then
z
CALLBACK
(the option does not
appear if you already have a callback set).
2. The system ends your call attempt and your phone shows
z
CALLBACK
.
To cancel the Callback:
1. Press
z
CALLBACK
. You can do this even whilst the callback is taking place and your phone is
ringing.
Leave a Message
You can leave your extension number as a message for someone to call you
(see Answering a
Message)
. If their extension has a message lamp, it lights.
To leave a message:
1. When
NUMBER BUSY
appears, press
SCROLL
and then press
z
MESSAGE
.
