Page 2 - Contents
Contents
Introduction......................................................................................................................................................5
Using This Guide......................................................................................................................................................5
What Features Can I Use?.......................................................................................................................................5
Further Help .............................................................................................................................................................5
20CC Turret Features ......................................................................................................................................6
Introduction to 20CC Turrets....................................................................................................................................6
Using Soft Keys and the SCROLL Key ....................................................................................................................6
Headset Connection & Use......................................................................................................................................7
Tones & Ringing.......................................................................................................................................................7
The Turret Lamp ......................................................................................................................................................7
ACD Working....................................................................................................................................................8
Overview of ACD......................................................................................................................................................8
Starting Work - Logging On......................................................................................................................................8
Finishing Work - Logging Off....................................................................................................................................8
Stopping Work Temporarily - Busy...........................................................................................................................9
Sending Supervisor Messages.................................................................................................................................9
Viewing Waiting Calls...............................................................................................................................................9
Answering Calls............................................................................................................................................ 10
Answering Normal Calls.........................................................................................................................................10
Answering a Page Call...........................................................................................................................................10
Answering a Message............................................................................................................................................10
Alarms - Triple Ring, Music or Announcements .....................................................................................................10
Automatic External Call Connection.......................................................................................................................11
Answering a Callback.............................................................................................................................................11
Answering Other Extensions - Call Pickup.............................................................................................................11
Actions During a Call ................................................................................................................................... 12
Answering a Call Waiting .......................................................................................................................................12
Adding Voluntary Account Codes...........................................................................................................................12
Using the Notepad .................................................................................................................................................12
Create a Conference Call.......................................................................................................................................13
Answering an Alert .................................................................................................................................................14
Single Pips - Intrusion ............................................................................................................................................14
Please Finish Call Message...................................................................................................................................14
Muting Calls ...........................................................................................................................................................14
Changing the Call Volume......................................................................................................................................14
Malicious Call Trace...............................................................................................................................................14
Making Calls.................................................................................................................................................. 15
Notes on Making Calls ...........................................................................................................................................15
Making External Calls ............................................................................................................................................15
Redialling External Numbers..................................................................................................................................16
Making Internal Calls..............................................................................................................................................16
Making a Page Call ................................................................................................................................................16
Making Calls from the INDeX Directory..................................................................................................................17
INDeX 11.0 20CC Turret User's Guide
Introduction – Page 2
38DHB0002UKFM Issue 2 (10/05/2004)
Using This Guide
