The services listed under Service Name should be either running or in full service when
CallPilot functions optimally. If any CallPilot services are stopped, investigate the cause. Call
Avaya technical support for assistance.
Note:
While you need to investigate stopped services, some services are not critical. CallPilot may
continue to handle call processing even with some services stopped.
The critical services that are needed for basic CallPilot call answering are listed in the following
table. For your reference, the equivalent names as they appear in the Windows Control Panel
are also listed.
CallPilot SystemMonitor
Windows Control Panelequivalent
CTMS Service
CTMS Server
Telephony (TAPI)
Telephony Service
MCE SLEE
CallPilot SLEE Service
MCE Notification
CallPilot MWI Service
MAS Notification
CallPilot Notification Service
MAS CCR
CallPilot Call Channel Router
MAS BCR
CallPilot Blue Call Router
SQL Anywhere
Adaptive Server Anywhere - %ComputerName
%_SQLANY
MAS MltmediaCache
CallPilot Multimedia Cache
MAS MltmediaVol1
CallPilot Multimedia Volume 1
MAS MltmediaVol102(TRP only)
CallPilot Multimedia Volume 102 (TRP only)
MAS MltmediaVol103 (TRP only)
CallPilot Multimedia Volume 103 (TRP only)
MAS Rsrc. Pckg. 1
CallPilot Resource Package1
DSPs
In the DSP pane, each DSP is represented in a separate row. Each box in the row is one DSP
channel or multimedia channel. Click the Legend/Help tab to view descriptions of the
multimedia channel icons.
For 202i servers, DSPs reside on the motherboard.
DSPs are distributed as follows. The 202i server contains four DSPs located on the
motherboard.
DSPs
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