Avaya CallPilot 202i, Manual, Page: 11 / 92

Resolving system problems
Chapters 2 to 5 in this guide describe how to use a variety of CallPilot resources to resolve
system problems.
If you cannot resolve your problem with the resources described in this guide, see the following
documents:
• CallPilot Administrator's Guide NN44200-601
• CallPilot Troubleshooting Guide NN44200-700
Using this guide
This guide provides instructions to use the resources provided by your 202i server, as follows.
To See
Interpret the LEDs on the 202i server Troubleshooting your Avaya CallPilot
®
system on page 17
Interpret startup sequence and diagnostic
codes Troubleshooting your Avaya CallPilot
®
system on page 17
Use the operating system diagnostic tools,
including Event Viewer and TCP/IP
diagnostic tools Using the operating system online diagnostic
tools
on page 31
Use the Event Browser, Alarm Monitor, and
Maintenance page in CallPilot Manager Using CallPilot Manager to monitor
hardware
on page 45
Use the following CallPilot system utilities:
• Diagnostics Tool
• System Monitor
Using Avaya CallPilot
®
system utilities on
page 65
Resolving system problems
Avaya CallPilot 202i Server Maintenance and Diagnostics December 2010 11