Avaya 1616 User Manual Download Page 4

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1608/1616 Phone User Guide

Page 4

15-601040 Issue 11c (Thursday, April 16, 2020)

IP Office

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..................................................................... 160

18.1 Do Not Disturb

..................................................................... 160

18.2 Follow Me To

..................................................................... 161

18.3 Follow Me Here

..................................................................... 161

18.4 Forward On Busy

..................................................................... 162

18.5 Forward On No Answer

..................................................................... 162

18.6 Forward Unconditional

..................................................................... 163

18.7 Forwarded Here

..................................................................... 163

18.8 Group Membership

..................................................................... 163

18.9 Group Service Status

..................................................................... 164

18.10 Mobile Twinning

..................................................................... 164

18.11 Parked Calls

..................................................................... 164

18.12 System Alarms

Short Codes

19.

System Administration

20.

..................................................................... 172

20.1 Checking the System and Software Version

..................................................................... 173

20.2 Checking the Time Settings

..................................................................... 173

20.3 Setting the Date

..................................................................... 174

20.4 Setting the Time

..................................................................... 174

20.5 Setting the Time Offset

..................................................................... 175

20.6 System Shutdown

..................................................................... 176

20.7 Memory Card Management

..................................................................... 177

20.8 System Alarms

The Phone Menus

21.

..................................................................... 181

21.1 Features Menu

..................................................................... 183

21.2 Self-Administer Menu

..................................................................... 184

21.3 Visual Voice Menu

..................................................................... 185

21.4 Status Menu

..................................................................... 186

21.5 Phone A-Menu

..................................................................... 187

21.6 Call Log Menu

..................................................................... 188

21.7 Contacts Menu

..................................................................... 189

21.8 Redial Menu

..................................................................... 190

21.9 Phone Locked Menu

..................................................................... 191

21.10 System Admin Menu

..................................................................... 192

21.11 Error Screens

..................................................................... 193

21.12 Menu Access Control

..................................................................... 194

21.13 Entering Characters

Glossary

22.

..................................................................... 198

22.1 Abbreviated Ring

..................................................................... 198

22.2 Appearance Button

..................................................................... 198

22.3 Attention Ring

..................................................................... 198

22.4 Auto Hold

..................................................................... 198

22.5 Bridged Appearance Button

..................................................................... 198

22.6 Call Appearance Button

..................................................................... 198

22.7 Call Coverage Button

..................................................................... 198

22.8 Coverage Ring

..................................................................... 198

22.9 Do Not Disturb

..................................................................... 199

22.10 Do Not Disturb Exceptions

..................................................................... 199

22.11 Follow Me

..................................................................... 199

22.12 Follow Me Here

..................................................................... 199

22.13 Follow Me To

..................................................................... 199

22.14 Forward on Busy

..................................................................... 199

22.15 Forward on No Answer

..................................................................... 199

22.16 Forward Unconditional

..................................................................... 200

22.17 Group

..................................................................... 200

2 2.18 Idle Line Preference

..................................................................... 200

2 2.19 Internal Twinning

..................................................................... 200

2 2.20 Line Appearance Button

..................................................................... 200

2 2.21 Logged Out

..................................................................... 200

2 2.22 Login Code

..................................................................... 200

2 2.23 Missed Call

..................................................................... 200

2 2.24 Missed Group Call

..................................................................... 201

2 2.25 Mobile Twinning

..................................................................... 201

2 2.26 Park Call

..................................................................... 201

2 2.27 Park Slot Number

..................................................................... 201

2 2.28 Ringing Line Preference

..................................................................... 201

2 2.29 Short Codes

..................................................................... 201

2 2.30 Small Community Network

..................................................................... 201

2 2.31 System Administrator

..................................................................... 201

2 2.32 System Phone User

..................................................................... 201

2 2.33 Twinning

Document History

2 3.

...............................................................................209

Index

Summary of Contents for 1616

Page 1: ...15 601040 Issue 11c Thursday April 16 2020 1608 1616 Phone User Guide IP Office ...

Page 2: ...low Me Here Features Menu 50 5 2 Forwarding Calls 52 5 2 1 Forward Unconditional Status Menu 53 5 2 2 Forward Unconditional Features Menu 54 5 2 3 Forward On No Answer Status Menu 55 5 2 4 Forward On Busy Status Menu 56 5 2 5 Forward On Busy No Answer Features Menu 57 5 3 Do Not Disturb 58 5 3 1 DND On Off Features Menu 58 5 3 2 DND Off Status Menu 58 5 3 3 Do Not Disturb Exceptions 59 5 4 Twinnin...

Page 3: ...ice Status Status Menu 128 15 2 3 Changing the Fallback Destinations Button Features 16 130 16 1 Programming a Button 131 16 2 Features 132 16 2 1 Abbreviated Dial 132 16 2 2 Absence Text 132 16 2 3 Account Code 132 16 2 4 Auto Answer 132 16 2 5 Call Forwarding All 132 16 2 6 Call Park 132 16 2 7 Call Park to Other 133 16 2 8 Call Pickup 133 16 2 9 Call Pickup Any 133 16 2 10 Conf Meet Me 133 16 2...

Page 4: ...188 21 7 Contacts Menu 189 21 8 Redial Menu 190 21 9 Phone Locked Menu 191 21 10 System Admin Menu 192 21 11 Error Screens 193 21 12 Menu Access Control 194 21 13 Entering Characters Glossary 22 198 22 1 Abbreviated Ring 198 22 2 Appearance Button 198 22 3 Attention Ring 198 22 4 Auto Hold 198 22 5 Bridged Appearance Button 198 22 6 Call Appearance Button 198 22 7 Call Coverage Button 198 22 8 Cov...

Page 5: ...1608 1616 Phone User Guide Page 5 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Introduction Chapter 1 ...

Page 6: ...mode 1616 Telephone 1608 Telephone 1 1 Important Safety Information Warning This handset may pickup small metal objects such as metal pins or staples During a power surge EFT or ESD calls may be dropped After a power surge EFT or ESD it is normal for the phone to restart Using a cell phone mobile phone GSM phone or two way radio in close proximity to an Avaya telephone might cause interference The...

Page 7: ...ator can do this or for a limited number of functions you can do this using the phones self administration menu The phone includes an integral stand that can be flipped to either of two positions without needing any tools When used in the upright position a plastic peg in the earpiece rest area for the handset can be reversed if a more secure grip on the handset when not in use is required The pho...

Page 8: ...hese are called feature buttons Your system administrator can do this or for a limited number of functions you can do this using the phones self administration menu The phone includes an integral stand that can be flipped to either of two positions without needing any tools When used in the upright position a plastic peg in the earpiece rest area for the handset can be reversed if a more secure gr...

Page 9: ...of button modules supported by the telephone system may be limited by the total number of button modules attached to other phones on the telephone system Do not connect or disconnect a button module yourself Your system administrator will arrange this if necessary Failure to connect and restart the equipment in the correct order may cause the phone to not function correctly When used with buttons ...

Page 10: ...sonal and shared of names and telephone numbers to which you have access CALL LOG This key displays a record of you most recent answered missed and outgoing calls The button is illuminated when you have new missed calls REDIAL This key is used to either redial the last call you made or to show a list of the last calls you made from which you can select the number to redial HOLD This key is used to...

Page 11: ...w Once attached the stand can be used in either position to change the angle of the phone When changing the position of the stand be sure to check that the stand has locked into the chosen position A small plastic peg is located just under the phone s handset This peg can be reversed to more securely anchor the handset when the stand places the phone in an upright position On the 1416 and 1616 pho...

Page 12: ...tem administrator for more information 1 8 IP Phone Features 1608 and 1616 The 1608 and 1616 phones connect to the phone system using an IP connection and support a number of additional features The phone uses a 10 100 Ethernet connection to connect to the telephone system via the IP network The phone includes a PC pass through 10 100 Ethernet port that can be used to also connect a computer to th...

Page 13: ...ys visible It is shown when you have any special call routing features active For example do not disturb switched on It is also shown if the system administrator has given you the rights to change the status of your hunt group memberships or to change the service status of the hunt groups A summary of the menu options is shown in the Status Menu diagram The Features Menu The Features menu is used ...

Page 14: ...fodev avaya com Switching Menus With a call connected you can still access the other main menus Press the PHONE key to toggle between the normal appearance menu or one that lists the other menus accessible You can also use the left arrow key to switch between the Appearance menu Features menu and Button Features menu ...

Page 15: ... can then use for making calls The directory includes names stored for use by all users names stored for use by just you and the name and numbers of all the other users and groups on the phone system The Contact Menu diagram shows a summary of the menu options The Call Log Menu This menu is accessed by pressing the Call Log key The call log you see is a call log stored on the telephone system If y...

Page 16: ...rvice An O is shown on your phone s display when any of the groups of which you are enabled as a member is set to night service mode In that mode calls to that group are diverted to its fallback if set or otherwise to voicemail if available R Resilience An R is shown on your phone s display your phone is working in resilience mode This is used when there may have been a problem with the telephone ...

Page 17: ...ns These appearance keys represent another user When that other user has any calls alerting unanswered the call coverage key for that user will start alerting and can be used to answer the call Line Appearance Buttons These represent specific phone lines connected to the telephone system You can use the button to make calls using that line or to answer calls on that line Several users can have lin...

Page 18: ...l on the appearance button an icon will be displayed indicating the status of the call Alerting The call is alerting your phone Connected The call is the currently connected call to which you are talking On Hold The call is on hold Held Elsewhere The call has been put on hold by someone else who answered the call using an appearance button on their phone Conference The call is a conference call 3 ...

Page 19: ...he current selected button that will be used if the user goes off hook Red off Green slow flash Alerting The matching call appearance is alerting for an incoming call This is accompanied by ringing If the user is already on a call only a single ring is given Red on Green slow flash Alerting Selected As above but Ringing Line Preference has made this the user s current selected button Red on Green ...

Page 20: ...incoming call Alerting This call appearance is alerting with an incoming call You can press the double arrow soft key to select the Ignore or ToVm soft key options Outgoing Call You have made a call with the appearance but it is not yet connected Connected The appearance is the one with which you are currently talking Held The call that you made or received on the call appearance has been put on h...

Page 21: ...erts on any of those buttons The options are to use normal ringing a single non repeated ring abbreviated ring or no ring The coverage ring setting is only used if you do not already have a connected call If you already have a connected call in progress the shorter of your coverage ring and the system administrator set attention ring settings is used Bridged Appearance Button Lamps The following l...

Page 22: ...d appearance button Ringing The bridged appearance will shown when the matching call appearance is being presented a call to answer Typically just a single ring is given on your phone however that can be changed by the system administrator You can answer the call by pressing the bridged appearance button Making a Call If idle see above you can press the bridged appearance to make a call The matchi...

Page 23: ... repeated ring abbreviated ring or no ring The coverage ring setting is only used if you do not already have a connected call If you already have a connected call in progress the shorter of your coverage ring and the system administrator set attention ring settings is used Call Coverage Button Lamps The following lamp states are used by appearance buttons configured to be call coverage buttons But...

Page 24: ...ing If the covered user has any alerting call when their call coverage time is reached the call will also being alerting on your call coverage button for that user You can answer the call by pressing the button Connected When you use the call coverage button to answer the call it becomes your call On Hold When you put the call on hold the Held If the call is from another internal user and they put...

Page 25: ...rance Button Lamps The following lamp states are used by appearance buttons configured to be line appearance buttons Button Lamps Line Appearance Button State Red off Green off Idle The associated line is not in use Red on Green off Idle Selected The associated line is not in use but the button is the user currently selected button Red off Green slow flash Alerting The line is ringing at it incomi...

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Page 27: ...1608 1616 Phone User Guide Page 27 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Making Calls Chapter 2 ...

Page 28: ...is method you can press the Dir soft key to select a number from the directory If the number you dial matches a user or group on the telephone system the directory name of the user or group is shown and the call starts altering the target If the call is to a user and they do not answer press the double arrow soft key to access additional options For example to set a callback press the AutCB soft k...

Page 29: ... key adds the characters from that button to the previous key press For example dialing 527 matches all names starting with JAS for example Jason and with KAR for example Karl plus any other letter combinations from those 3 key presses See How the Directory Search Works To remove all the characters entered so far press Clear d Use the up and down arrow keys to scroll through the matching entries 2...

Page 30: ...aled 3 Continue in the same way as for a normal dialed call 2 4 Making a Page Call In order to make page calls you must have access to a paging short code provided by the system administrator or to a paging feature button If the dialing short code or the paging button have been pre configured with a number the user or group at that number will be paged if available The dialing short code can be co...

Page 31: ...d call Some of these options are only be available if enabled by your system administrator Account Enter an account code to associate with the call Answer Answer a page call turning it into a normal call AutCB Set an automatic callback on the user that you have called but who has not answered When they next end a call the telephone system will call you and when answered will automatically make a c...

Page 32: ...ect whether you want to use traditional or en bloc dialing when making calls Your chosen setting is then applied whenever you are using a phone that supports en bloc dialing Dialing a Number Using En Bloc Mode 1 With no connected call on the phone start dialing Do not lift the handset or select headset or speaker before dialing 2 You can use the right arrow key to delete the previous digit dialed ...

Page 33: ... provider 1 Press the Features soft key if shown To access the menu during a call press the right arrow key or press the PHONE key and then press the Features soft key 2 Use the up and down arrow keys to scroll the display to the option Call Settings 3 Press the Select soft key or the OK button or the right arrow key 4 Use the up and down menu keys to scroll the menu to Withhold Number 5 Use the l...

Page 34: ... switch between calls using hold and or appearance buttons If you change how you are listening to the call for example switching from the handset to the speaker the mute setting is canceled 1 To activate mute press the MUTE key The button is lit while mute is active 2 To switch mute off press the key again 2 11 Ending Calls The DROP key can be used to end the current call to which you are talking ...

Page 35: ...1608 1616 Phone User Guide Page 35 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Answering Calls Chapter 3 ...

Page 36: ... and can be answered or ignored To redirect the call to voicemail press the double arrow soft key and then press the To VM soft key To answer the call using the handset lift the handset To answer the call handsfree press the SPEAKER key To answer the call on a headset press the HEADSET key Just pressing the key will answer the call either on the speaker or headset depending on the phones audio pat...

Page 37: ...To answer another call 1 Using the up and down arrow keys you can scroll the display to see details of the waiting call To silence the ringing press the double arrow soft key and then press the Ignore soft key The call will still continue alerting and can be answered or ignored To redirect the call to voicemail press the double arrow soft key and then press the To VM soft key 2 Press the flashing ...

Page 38: ...to be presented to the next agent in the group or follow other hunt group settings which can include presenting the call to you again If the call is a direct call to you dropping it causes it to Go to your forward on no answer destination if set and enabled See Forward On Busy No Answer Else the call goes to your voicemail if available Else the call continues to ring drop has no effect If the call...

Page 39: ...ence affects which calls are conferenced See Context Sensitive Conferencing The phone can also be configured to automatically display the details of any new incoming call when you are already on a call See Auto Show Call Waiting 3 7 Auto Answer You can select to have internal calls automatically connected if you are not already on a call The call will be connected after the phone gives a brief ton...

Page 40: ...er press the Clear key Hunt Group Number To answer a call ringing against the members of the group press the Members soft key The call does not have to be a call to the hunt group To answer a call ringing for the hunt group press the Group soft key To return to entering a number press the Clear key Access Control Your system administrator can configure whether you can access this menu option See M...

Page 41: ...1608 1616 Phone User Guide Page 41 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Redialling Chapter 4 ...

Page 42: ...ork until new outgoing call records exist in your personal call log Notes 1 Use of centralized call log can be switched off by the system administrator In that case the numbers used for the redial function are stored by the phone This guide only covers redial using outgoing call records in the users centralized call log 4 1 Redial a Call One Mode This redial method is used when your phone s redial...

Page 43: ...tings 3 Press the Select soft key or the OK button or the right arrow key 4 Use the up and down arrow keys to scroll the menu to Redial Action 5 The current mode List or One is displayed List If this mode is selected pressing the Redial will display a menu of the 10 most recent outgoing calls in your call log You can select the call that you want to redial and perform a number of other functions O...

Page 44: ...r has rung or has been rung several times 4 While you are in the details of a call record the soft key functions available are Call Call the number shown in the call record You can also do this by pressing the OK button Contact Add the name and number to your personal directory You can edit the details before they are added Back Go back to the normal call screen to select another call record 4 5 A...

Page 45: ...1608 1616 Phone User Guide Page 45 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Redirecting Calls Chapter 5 ...

Page 46: ... to you Forward on No Answer Forward calls if they have rung unanswered at your phone Forward Unconditional Immediately forward calls Forwarding to voicemail as the can be selected as an option Do Not Disturb Redirect all calls to voicemail if available or otherwise to busy tone Do not disturb exception numbers can be used to allow calls from specific numbers to ignore do not disturb Twinning Twin...

Page 47: ... follow me at the extension to which you want your calls redirected Default Short Codes Short codes are numbers that you can dial to enable and disable various features The following are default short codes that may be available However your system administrator can remove and change the short codes available to you or all users Follow Me Here 12 N Dialed at the extension to which you want you cal...

Page 48: ...he directory Save Save the selected number as your follow me to destination All calls to your extension number will be redirected to that destination Clear Clear the currently selected or set number Back Go back to the previous menu Access Control Your system administrator can configure whether you can access this menu option See Menu Access Control 5 1 2 Follow Me Status Menu If you have set a fo...

Page 49: ... Select soft key or the OK button or the right arrow key 4 Use the up and down arrow keys to scroll the menu to Follow Me Here 5 Press the Select soft key or the OK button or the right arrow key Use the menu to add or remove users Use the up and down arrow keys to scroll through the names To remove a user press the Clear soft key To add a user press the Add soft key Dial the number of another user...

Page 50: ...nal calls can also be selected When enabled all calls matching the settings are forwarded to the number set as the forward on busy no answer destination That number can be internal or external Busy is defined has having no available call appearance buttons on which further calls can be presented Hunt group calls are not presented when you are busy and so are not forwarded by this setting The forwa...

Page 51: ...swer follow me and do not disturb Set the Forward Unconditional Destination 07 N Set the destination number N for forward unconditional when it is switched on Switch Forward Unconditional On 01 Switch on forward unconditional A destination must have been set Switch Forward Unconditional Off 02 Include Hunt Group Calls in Forward Unconditional 50 Exclude Hunt Group Calls from Forward Unconditional ...

Page 52: ...ys to scroll the menu to Fwd Uncon To switch off forward unconditional press the Off soft key To change the forwarding settings press the Edit soft key Use the up and down arrow keys to scroll through the editing options Use the left and right arrow keys to switch the forwarding on or off Use the left and right arrow keys to select which calls should be forwarded The options are External Only Exte...

Page 53: ...e set a destination number but have turned off forwarding Press the On soft key to switch forward unconditional to the set number on You can then continue as below Press the ToVMail soft key to switch forward unconditional to voicemail on Your can then continue as below Number Set and Forward Unconditional On Use the up and down arrow keys to scroll through the forwarding settings Use the up and d...

Page 54: ...l through the following menu options Use the left and right arrow keys to switch forward on busy as on or off Use the left and right arrow keys to switch forward on no answer on or off Use the left and right arrow keys to select which calls should be forwarded The options are All Calls or External Calls Only The forward destination is shown Press the Change soft key to enter a new destination or c...

Page 55: ...ys to scroll through the following menu options Use the left and right arrow keys to switch forward on busy as on or off Use the left and right arrow keys to switch forward on no answer on or off Use the left and right arrow keys to select which calls should be forwarded The options are All Calls or External Calls Only The forward destination is shown Press the Change soft key to enter a new desti...

Page 56: ...estination has been set you are prompted to enter a number Enter a number or press the Dir soft key to select a number from the directory When a number is set press the Save soft key The menu can now be used in the same way as if the number had already been set Forwarding Destination Set Use the up and down arrow keys to scroll through the following menu options Use the left and right arrow keys t...

Page 57: ... outgoing calls When you go off hook you will hear broken dial tone N No Calls Do Not Disturb An N is shown on your phone s display when you have do not disturb enabled Default Short Codes Short codes are numbers that you can dial to enable and disable various features The following are default short codes that may be available However your system administrator can remove and change the short code...

Page 58: ... administrator can configure whether you can access this menu option See Menu Access Control 5 3 3 Do Not Disturb Exceptions These numbers are used to indicate callers who you want to be allowed to call you as normal even when you have do not disturb on This does not include group calls which are not presented when you are in do not disturb 1 Press the Features soft key if shown To access the menu...

Page 59: ...ettings are applied to both phones Similarly message waiting indication and voicemail access from either phone will be to your mailbox If both your twinned phones are use contacts and call log stored on the phone system the call logs and directory contacts on each will be the same T Twinned A T is shown on a phone s display if it is internally twinned with your phone Calls to you will alert on bot...

Page 60: ...tination number and switch twinning on off 1 Press the Features soft key if shown To access the menu during a call press the right arrow key or press the PHONE key and then press the Features soft key 2 Use the up and down arrow keys to scroll the menu to Forward 3 Press the Select soft key or the OK button or the right arrow key 4 Use the up and down arrow keys to scroll the menu to Mobile Twinni...

Page 61: ...ll When using mobile twinning you can use the status menu to take back a call that has been redirected to and answered at your mobile twinning destination 1 Press the Status soft key if shown To access the status menu during a call press the PHONE key and then press the Status soft key if shown 2 If necessary use the up and down arrow keys to scroll the menu to Mobile Twinning 3 Press Retrieve 5 4...

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Page 63: ...1608 1616 Phone User Guide Page 63 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Holding and Parking Calls Chapter 6 ...

Page 64: ...zes the main differences between parking a call or holding a call When used to park or hold a call Hold Park the call occupies an appearance button Yes No the caller hears music on hold if available Yes Yes the calls can be retrieved by other users dialing a short code No Yes the calls recalls you automatically if your phone is idle Yes Default 15 seconds Yes Default 5 minutes can be used with con...

Page 65: ...ce details Warning This only applies to conference calls hosted by your own telephone system Holding your call to a conference hosted on another telephone system may cause that conference to hear your system s music on hold 6 1 1 Holding a Call 1 To you current call on hold press the HOLD key or the call s appearance button 2 The held call will be indicated by its appearance key using a fast flash...

Page 66: ...is considered on hold pending transfer and is indicated by fast flashing red and green appearance buttons On phones with only a single appearance button or icon the phone displays On Hold Xfer before the call information on the call s application line 6 1 4 Transfer a Held Call When you already have a call on hold and a call connected you can connect them by starting a conference Press the CONFERE...

Page 67: ...elay is five minutes This is a system delay that is applied to all users and can be changed by the system administrator Returning calls ignore any forwarding or do not disturb settings A feature button set to the Call Park action can be used to park and unpark calls and to indicate parked calls Default Short Codes Short codes are numbers that you can dial to enable and disable various features The...

Page 68: ...Use the up and down arrow keys to scroll the menu to Park 3 Press the Select soft key or the OK button or the right arrow key 4 Press the Select soft key or the OK button or the right arrow key If you have any parked calls they are listed 5 Use the up and down arrow keys to scroll through the parked calls 6 To unpark a particular call press the CPkUp soft key Access Control Your system administrat...

Page 69: ...phone s Status menu However calls that you park will recall to your phone if left parked for too long If your phone has any Call Park buttons set to match the park slot numbers configured for Park Page those buttons can be used to park unpark calls and indicate when a call is parked in that park slot However when used to park a call the phones does not display the page options To Park a Call Using...

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Page 71: ...1608 1616 Phone User Guide Page 71 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Transferring Calls Chapter 7 ...

Page 72: ...tion for a call on hold pending transfer differs from that used for standard held calls On phones with dual lamp buttons both the green and red lamps fast flash flutter when the button represents a call on hold pending transfer On phones with single lamp buttons or status icons Xfer is shown in front of the caller ID information rather than the button name For example Xfer Extn299 is shown rather ...

Page 73: ...u wish to refer back to the originating call before completing the transfer Do NOT press Complete to transfer the destination call as in scenario 2 Select the originating call on hold pending transfer by pressing its call appearance button This will place the destination call on hold pending transfer so that you can notify the originating caller With the originating call connected you can now pres...

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Page 75: ...1608 1616 Phone User Guide Page 75 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Account Codes Chapter 8 ...

Page 76: ...ER ACCOUNT is displayed when you are required to enter an account code 2 Enter the account code that you want to use 3 Press the Done soft key 4 If the account code was not a valid account code the REENTER ACCOUNT menu is displayed 8 2 Manual Account Code Entry You can enter account codes during a call or before making a call The account code that you enter must match an account code set on the te...

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Page 78: ...soft key 5 If they do not want to join the call or do not answer press DROP and then press the appearance key of the held call fast green flash Notes About Conference Calls You can use the Conf key as an alternative method for transferring calls this is particularly useful for internal users However if you are the only internal user in a conference bear in mind that you are the conference host and...

Page 79: ...nce use the up and down arrow keys To drop the caller displayed from the conference press the Drop soft key Pressing the DROP button will also drop the displayed party To mute a caller highlight them and press Mute Repeat this to unmute them To return to the call display press the Exit soft key Note If you are the only internal user in the conference depending on your telephone systems configurati...

Page 80: ...sult when Conf or Conference is pressed Calls Conferenced Current Call Held Calls Held Pending Transfer Connected call No call held pending transfer Conferences the connected call and all held calls Call held pending transfer Conferences the connected call and the held pending transfer call Any other held calls are unaffected Held call Connected call Conferences the held call and the connected cal...

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Page 82: ... HEADSET button To end a headset call 1 To end a headset call press the HEADSET button If the other party ends the call the HEADSET button remains active Press the button to end the headset usage To switch from the headset to the handset 1 To switch from the headset to the handset simply lift the handset To switch to handsfree from the headset 1 To switch to handsfree from the headset press the HE...

Page 83: ... 2 Use the up and down arrow keys to locate the option Call Settings 3 Press the Select soft key 4 Use the up and down arrow keys to locate the option Audio Path 5 Use the left and right arrow keys or press the Change soft key to change the setting 6 When completed press the Done soft key 7 Press the Exit soft key to exit the menus 10 1 3 Automatic Gain Control When using automatic gain control AG...

Page 84: ...le sounds coming from multiple directions For details of conference speakerphones supported by your phone system contact your system administrator Using Handsfree To answer a call handsfree 1 To answer a call handsfree press the SPEAKER button The button remains lit whilst you have a call connected handsfree To end a handsfree call 1 To end a handsfree call press the SPEAKER button To switch from ...

Page 85: ...he MENU button 2 Use the up and down arrow keys to locate the option Call Settings 3 Press the Select soft key 4 Use the up and down arrow keys to locate the option Audio Path 5 Use the left and right arrow keys or press the Change soft key to change the setting 6 When completed press the Done soft key 7 Press the Exit soft key to exit the menus 10 2 3 Automatic Gain Control When using automatic g...

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Page 87: ...1608 1616 Phone User Guide Page 87 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Contacts Directory Chapter 11 ...

Page 88: ...ply an Exclude from Directory setting to particular users and hunt groups They are then not included in the directory seen by other users User Contacts These contacts list all the other users on the telephone system If your system is part of a network of IP Office telephone systems it includes users on the other systems Group Contacts These contacts list all the hunt groups on the telephone system...

Page 89: ...es Henry Smith Alternatively to search for Henry Jones you could dial JONES by pressing 56637 Dial J O N E S Matches 5JKL plus 6MNO plus 6MNO plus 3DEF plus 7PQRS Adam Johns Bob Smith Claire Greggs Gemma Jones Harold Bishop Henrietta Green Henry Jones Henry Smith Ida James IT Helpdesk London Office John Smith Peter Johnson Tony George Simon Henricks Sales Support Sales Help Adam Johns Gemma Jones ...

Page 90: ...ey adds the characters from that button to the previous key press For example dialing 527 matches all names starting with JAS for example Jason and with KAR for example Karl plus any other letter combinations from those 3 key presses See How the Directory Search Works To remove all the characters entered so far press Clear d Use the up and down arrow keys to scroll through the matching entries 2 W...

Page 91: ... the previous key press For example dialing 527 matches all names starting with JAS for example Jason and with KAR for example Karl plus any other letter combinations from those 3 key presses See How the Directory Search Works To remove all the characters entered so far press Clear d Use the up and down arrow keys to scroll through the matching entries 2 When the required entry is displayed press ...

Page 92: ...p and down arrow keys to switch between number and name entry When the name has been entered as required press the OK soft key When the number has been are required press the Save soft key To exit without making any changes press the Cancel soft key Notes 1 If you have been configured as a system phone user by the system administrator then you can also add edit and delete some external directory c...

Page 93: ... and down arrow keys to switch between the name and number details for the new contact 5 Using the telephone keypad and the Bksp soft key you can edit the name and the number See Entering Characters 6 When the name and number are set as required press the Save soft key To return without saving the name and number press the Cancel soft key 11 5 2 Add a Contact from the Redial List You can add the d...

Page 94: ...move all the characters entered so far press Clear d Use the up and down arrow keys to scroll through the matching entries 2 Locate the required entry 3 Press the Details soft key 4 Press the More soft key and then the Edit soft key The menu now allows editing of the name and number See Entering Characters Use the up and down arrow keys to switch between number and name entry When the name has bee...

Page 95: ...27 matches all names starting with JAS for example Jason and with KAR for example Karl plus any other letter combinations from those 3 key presses See How the Directory Search Works To remove all the characters entered so far press Clear d Use the up and down arrow keys to scroll through the matching entries 2 Locate the required entry 3 Press the Details soft key 4 Press the More soft key and the...

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Page 97: ...1608 1616 Phone User Guide Page 97 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Call Log Chapter 12 ...

Page 98: ...else or by voicemail The Call Log button is illuminated when you have any new missed calls in your call log The lamp is extinguished when you have viewed the missed call in the call log or the record of that call is no longer in your call log Missed Group Call If you are a member of any hunt groups the system administrator can configure whether your missed calls log should also include missed hunt...

Page 99: ...ils about the current call log record You can then also add the caller details to your personal directory if required More Switch between the different sets of available soft key functions Delete Deletes the current displayed record Del All Delete all the call log records not just the current types of records being shown 4 To exit the call log press the PHONE EXIT button 12 2 Making a Call from th...

Page 100: ... The individual details of the currently selected call record are displayed 3 Use the up and down arrow keys to scroll through the details The possible values are Time The time of the call Ring Time How long the call rang Name The name of the caller if known Number The number of the caller if available Reason The type of call record ie Answered Outgoing or Missed Count How many time a call of the ...

Page 101: ... Use the up and down arrow keys to scroll through the records 2 Press the More soft key 3 Press the Delete soft key to delete the currently displayed call log record 12 5 Deleting All Records You can delete all call records from your call log This action deletes all call log record types Answered Missed and Outgoing not just the type you are currently viewing This action deletes your personal call...

Page 102: ...ll Missed Answered and Outgoing If you have any new missed call records ie the CALL LOG button lamp is illuminated the call log will open showing your missed calls d Use the up and down arrow keys to scroll through the records 2 Press the Details soft key The individual details of the currently selected call record are displayed 3 Press the Contact soft key 4 Use the up and down arrow keys to swit...

Page 103: ...1608 1616 Phone User Guide Page 103 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Voicemail Chapter 13 ...

Page 104: ...trols that you may be able to use contact your system administrator for the mailbox user guide appropriate to the type of voicemail server and mailbox mode that your system uses Default Short Codes Short codes are numbers that you can dial to enable and disable various features The following are default short codes that may be available However your system administrator can remove and change the s...

Page 105: ...t message of that type are displayed 5 You can use the up and down arrow keys to scroll through the messages 6 Use the soft keys to control the playback actions Listen Pause Start stop playback of the currently displayed message To select the next message or previous message use the and cursor keys To fast forward or rewind the current playing message by 5 seconds use the and cursor keys Delete De...

Page 106: ...splayed 2 Use the up and down arrow keys to scroll to the option Message 3 Press the Select soft key or OK 4 Enter the user to which you want to send the message 5 Press the Message soft key 6 When you are ready to start recording press the Record soft key 7 To stop recording press the Stop soft key 8 You can now use the following soft keys Listen Listen to the recording You can use the Record opt...

Page 107: ...d then press the Done soft key The visual voice menu is displayed 2 Use the up and down arrow keys to scroll to the option Greeting 2 Press the Select soft key or OK 3 Use the soft keys to listen to and record your mailbox greeting Listen Listen to the current greeting or the new greeting just recorded Record Record a new greeting Note that the greeting must be at least 3 seconds long or the voice...

Page 108: ...equired to enter your voicemail password and then press the Done soft key The visual voice menu is displayed 2 Use the up and down arrow keys to scroll to the option Name 2 Press the Select soft key or OK 3 Use the soft keys to listen to and record your mailbox name Listen Listen to the current name or the name just recorded Record Record a new name More Switch between the different sets of availa...

Page 109: ...scroll to the option Email This option is only available if your email address has been set in your voicemail settings by the system administrator 3 Press the Select soft key or OK 4 The menu displays your current voicemail email mode setting Use the up and down arrow keys to scroll through the possible settings Email Mode Off Do not send any emails Email Mode Copy Send an email with a copy of the...

Page 110: ... required length of the code and to restrict the use of obvious codes 1234 1111 The system will not allow save the new code until those requirements have been meet Contact your system administrator for details of your systems settings if necessary 13 8 Voicemail On Off You can control whether the telephone system uses voicemail to answer your unanswered calls This does not switch off your mailbox ...

Page 111: ... a call to your mailbox 1 If the call is not the current call on the display use the up and down arrow keys to scroll the display to the alerting call 2 Press the double arrow soft key 3 Press the To VM soft key The call is redirected to voicemail 13 11 Visual Voice This menu option provides an alternate route into visual voice if the MESSAGES key has not been setup to do that 1 Press the Features...

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Page 113: ...1608 1616 Phone User Guide Page 113 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Logging In Out Chapter 14 ...

Page 114: ...default extension and no one else is logged in there you return to being logged in on that phone If you remain logged out you are treated the same as being on do not disturb except that all calls to you go to voicemail if available If you have a mobile twinned number the system administrator can configure the system so that calls are still presented to your mobile twin while you are logged out You...

Page 115: ... is displayed Enter your extension number 3 Press the Next soft key Enter your login code 4 Press the Done soft key The response Login Failed No License Available indicates that you have not been licensed as a basic user on the telephone system Contact your system administrator Cannot retrieve user settings An is shown if the telephone system at which you have logged in could not contact the telep...

Page 116: ... depend on several factors If the phone does not have a default user or the default user is currently logged on elsewhere the phone displays no user If the phone has a default user and they are not current logged on elsewhere they are automatically logged back in unless they are set to forced login If you are the default user of another extension that is free doesn t have anyone else logged in to ...

Page 117: ...ssue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Logging In Out Changing Your Login Code Access Control Your system administrator can configure whether you can access this menu option See Menu Access Control 193 ...

Page 118: ...during a call press the right arrow key or press the PHONE key and then press the Features soft key 2 Use the up and down arrow keys to scroll the display to the option Phone User 3 Press the Select soft key or the OK button or the right arrow key 4 Press the Select soft key or the OK button or the right arrow key 5 The phone is now locked as indicated by the display Access Control Your system adm...

Page 119: ...een Settings 5 Press the Select soft key or the OK button or the right arrow key 6 Use the up and down arrow keys to scroll the display to the option Auto Lock The m indicates that the setting is in minutes 7 Press the Change soft key to change the setting or use the left or right arrow keys Off Do not use the inactivity timer 1 5 30 60 Lock the phone after the indicated number of minutes 8 Press ...

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Page 122: ...ed hunt group or hunt groups of which you are a member Enable Disable Your Group Membership When your membership of a hunt group is disabled you no longer receive hunt group calls for that group You are still a member of the group and can re enable your membership Change the Hunt Group Service Status Each hunt group can be in service in night service or out of service When in night service or out ...

Page 123: ...u can enable disable your membership of a group through the Status menu When your membership of a group is disabled you do not receive group calls for that group 1 Press the Status soft key if shown To access the status menu during a call press the PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to scroll the menu to the hunt group name and your current membe...

Page 124: ...rrow key 4 Press the Select soft key or the OK button or the right arrow key 5 Use the up and down arrow keys to scroll through the list of hunt groups you can configure Use All Groups for all the groups you can configure The soft keys available will vary depending on whether a particular or all groups is selected and the current state of the selection All Groups Disable Disable your membership of...

Page 125: ...up s status is being controlled by a time profile on the telephone system That time profile sets when the group is in service and in night service You can override this to put the group into the OOS state You can then use the phone to returns the group to time profile control when required Fallback Group For the night service and out of service states the hunt group can be configured with a fallba...

Page 126: ...service mode Calls are redirected to its night service fallback group if set otherwise to voicemail if available A hunt group can also be put into and out of night service automatically by the telephone system using a time profile OOS Out of Service The group is out of service Calls are redirected to it out of service fallback group if set otherwise to voicemail if available The phone displays an ...

Page 127: ... to its night service fallback group if set otherwise to voicemail if available A hunt group can also be put into and out of night service automatically by the telephone system using a time profile OOS Out of Service The group is out of service Calls are redirected to it out of service fallback group if set otherwise to voicemail if available The phone displays an O when one of the groups of which...

Page 128: ...menu to Group 3 Press the Select soft key or the OK button or the right arrow key 4 Use the up and down arrow keys to scroll the menu to Fallback 5 Press the Select soft key or the OK button or the right arrow key Use the up and down arrow keys to scroll through the list of hunt groups you can configure Use All Groups for all the groups you can configure Use the left and right arrow keys to switch...

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Page 130: ...t key if shown To access the menu during a call press the right arrow key or press the PHONE key and then press the Features soft key 2 Use the up and down arrow keys to scroll the display to the option Phone User 3 Press the Select soft key or the OK button or the right arrow key 4 Use the up and down keys to scroll the display to the option Self Administer 5 Press the Select soft key or the OK b...

Page 131: ...be set for users who hot desk between different types of phone Absence Text Abbreviated Dial Account Code Suppress Digits Call Forwarding All Call Park Call Park to Other Call Pickup Any Conf Meet Me Call Pickup Drop Call Flash Hook Group BLF Page Auto Answer Park and Page Ringer Off Self Administer Send All Calls Timer Twinning User BLF A self administer button set with action data 1 can be used ...

Page 132: ...ng destination If setup without a number when the button is pressed you will be asked to confirm your existing forward unconditional destination number or to enter a new number The button s green lamp is lit when forwarding is enabled The button can be pressed again to switch forward unconditional off 16 2 6 Call Park A button set to this action can be used to park and unpark calls The button can ...

Page 133: ...n monitors the status of a hunt group queue This is only supported for hunt groups with queuing enabled The user does not have to be a member of the group being monitored The button will indicate when the group has calls ringing Green flash and calls queued Red flash Queued means the group has more calls waiting not including calls ringing than available group members 16 2 14 Page A button configu...

Page 134: ...g If pressed when the phone is idle the phone displays the mobile twinning menu You can use the menu to switch mobile twinning on off and to setting the twinned destination If pressed while a twinned call is connected to the twinned destination the system attempts to reclaim the call If pressed while connected to a call on the phone the system attempts to transfer the call to the twinned destinati...

Page 135: ...1608 1616 Phone User Guide Page 135 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Button Features Features ...

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Page 137: ...1608 1616 Phone User Guide Page 137 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Phone Settings Chapter 17 ...

Page 138: ... General Display Controls Mobile Twinning Withhold Number Redial Mode Backup Restore En Bloc Dialing Auto Lock Brightness Contrast Call Timer Display Language Display Name A Menu Auto Exit Exit Menu Timer Auto Return Sounds Ringer Controls Button Clicks Error Tones Ringer Volume Handset Volume Headset Volume Speaker Volume Automatic Gain Control Default Audio Path Disabling the Ringer Visual Alert...

Page 139: ... soft key or the OK button or the right arrow key 6 If no twinning number has been set the menu will prompt you to enter a number 7 When a number has been entered you can access the Enable and Disable soft keys to turn use of mobile twinning on or off The Clear soft key removes the existing twinning number in order to allow entry of a new number 17 2 Withhold Number You can select to withhold your...

Page 140: ... soft key or the OK button or the right arrow key 4 Use the up and down arrow keys to scroll the menu to Redial Action 5 The current mode List or One is displayed List If this mode is selected pressing the Redial will display a menu of the 10 most recent outgoing calls in your call log You can select the call that you want to redial and perform a number of other functions One If this mode is selec...

Page 141: ...the OK button or the right arrow key 4 Use the up and down arrow keys to scroll the display to the option En Bloc Dial 5 Use the left and right arrow keys to change the setting or use the indicated soft key 17 5 Auto Lock Rather than logging out you can lock your phone You can either lock your phone manually using the steps below or have it automatically locked after a period of phone inactivity W...

Page 142: ...f the ringer for all calls If set to no ring this disables both the phones audible alerting and visual alerting settings 1 Press the Features soft key if shown To access the menu during a call press the right arrow key or press the PHONE key and then press the Features soft key 2 Use the up and down arrow keys to scroll the display to the option Call Settings 3 Press the Select soft key or the OK ...

Page 143: ...g one normal ring This type of ring is used for external calls Note that that also includes internal calls where the caller is transferring an external call Ringback Return Calls Two very short rings followed by a normal ring This type of ring is used for calls that are returning to your phone For example a call that you put on hold and which is returning due to being left on hold too long Coverag...

Page 144: ...Use the up and down arrow keys to locate the option Screen Sounds and press the Select soft key 3 Use the up and down arrow keys to locate the option Personal Ringing Press the Select soft key Use the up and down arrow keys to scroll through the different available ring patterns Press the Play soft key to repeat the currently display ring pattern To make the currently displayed ring pattern the se...

Page 145: ...ng 5 Use the left and right arrow keys or press the On Off soft key to change the setting 6 When completed press the Done soft key 7 Press the Exit soft key to exit the menus 17 6 5 Coverage Ring If you have any bridged appearance and or call coverage buttons you can set the type of ringing coverage ring that should be used when a call alerts on any of those buttons The options are to use normal r...

Page 146: ...call will be connected after the phone gives a brief tone using either the phone s speaker or the headset as set by the phone s audio path setting To enable auto internal answer 1 Press the MENU button 2 Use the up and down arrow keys to locate the option Call Settings 3 Press the Select soft key 4 Use the up and down arrow keys to locate the option Internal Auto Answer 5 Press the Change soft key...

Page 147: ...cally exit the A menu screens when a new call alerts your phone Auto Show Call Waiting If when already on a call there is another call waiting to be answered automatically display the call information of the waiting call Exit Menu Inactivity Timer Auto Return Return to the normal call display after a period of inactivity in a menu 17 7 1 Display Brightness 1 Press the MENU button 2 Press the Selec...

Page 148: ...he MENU button 2 Use the up and down arrow keys to locate the option Call Settings 3 Press the Select soft key 4 Use the up and down arrow keys to locate the option Call Timer 5 Use the left and right arrow keys or press the On Off soft key to change the setting 6 When completed press the Done soft key 7 Press the Exit soft key to exit the menus 17 7 4 Last Call Duration Display As an alternate to...

Page 149: ...ic language supported by the phone system Phone Languages Telephone System Languages Dutch English French French Canadian German Italian Portuguese Brazilian Russian Spanish Castilian Spanish Latin American Danish Dutch English UK English US Finnish French French Canadian German Italian Norwegian Portuguese Portuguese Brazilian Russian Spanish Castilian Spanish Latin American Swedish 1 Press the M...

Page 150: ...en Settings 5 Press the Select soft key or the OK button or the right arrow key 4 Use the up and down arrow keys to scroll the display to the option Display Name 5 Press the Change soft key to change the setting or use the left or right arrow keys Off Display your extension number and the date and time on the phone when it is idle On Display your extension number and name on the phone when it is i...

Page 151: ... display to the option Show Waiting Call 5 Press the Change soft key to change the setting or use the left or right arrow keys 6 Select one of the following settings as desired Off Show details of the current call only On Automatically show the details of a waiting call 7 Press the Done soft key 17 7 9 Inactivity Timer Auto Return You can set a timer which will return the phone to its normal call ...

Page 152: ...or off Error Tones Turn the phone menu error tones on or off Ringer Volume Adjust the volume of the ringer used by the phone Handset Volume Adjust the incoming call volume heard through the phone s handset Headset Volume Adjust the incoming call volume heard through a headset attached to the phone Speaker Volume Adjust the incoming call volume heard through the phone s speaker Automatic Gain Contr...

Page 153: ...Use the left and right arrow keys or press the On Off soft key to change the setting 5 When completed press the Done soft key 6 Press the Exit soft key to exit the menus 17 8 3 Ringer Volume You can adjust the ringer volume while the phone is idle or while it is ringing 1 With the phone idle or ringing press the key 2 Use the plus and minus keys to adjust the volume 3 The display will return to no...

Page 154: ... soft key Use the up and down arrow keys to switch between the Handset Headset or Speaker settings for automatic gain control To change a setting use the left and right arrow keys or press the On Off soft key 6 When completed press the Done soft key 7 Press the Exit soft key to exit the menus 17 8 8 Default Handsfree Audio Path By default when you make a call or answer a call without lifting the h...

Page 155: ...as been configured for 1600 Series phones When backup restore has been configured the phone menu provides options to manually access backup and restore functions Manually Backup Phone Settings Manually Restore Phone Settings The following settings are included in the backup restore operation Handset Automatic Gain Control setting Headset Automatic Gain Control setting Speaker Automatic Gain Contro...

Page 156: ...in or log out from the phone In addition the option below is available to manually trigger a restore of your user settings 1 Press the MENU button 2 Use the up and down arrow keys to locate the option Advanced 3 Press the Select soft key 4 Use the up and down arrow keys to locate the option Manual Restore 5 Press the Restore soft key Access Control This option is only available if your system admi...

Page 157: ...he Select soft key 4 Use the up and down arrow keys to locate the aspect of phone operation on which you need information Audio Parameters IP Parameters The IP settings with which the phone has been configured by the installer or by a DHCP server Quality of Service Quality of Service QoS measurements for the current call Interfaces The current speed of the phone s ethernet port and its PC pass thr...

Page 158: ...08 1616 Phone User Guide Page 158 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com The diagram below summarizes the information accessible through the menu ...

Page 159: ...1608 1616 Phone User Guide Page 159 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Status Menu Chapter 18 ...

Page 160: ...b You can use the Status menu to switch off do not disturb 1 Press the Status soft key if shown To access the status menu during a call press the PHONE key and then press the Status soft key if shown 2 If necessary use the up and down arrow keys to scroll the menu to Do Not Disturb To clear the do not disturb setting press the Off soft key Access Control Your system administrator can configure whe...

Page 161: ...rol 18 4 Forward On Busy If your phone is set to forward on busy you can clear or change the forward settings through the Status menu 1 Press the Status soft key if shown To access the status menu during a call press the PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to scroll the menu to Fwd OnBsy To switch off forward on busy press the Off soft key To chan...

Page 162: ...ackets that indicates that the forward unconditional destination is being used as no specific forward on busy no answer destination has been set Selecting Change will set a forward on busy no answer destination it will not change the forward unconditional destination Access Control Your system administrator can configure whether you can access this menu option See Menu Access Control 18 6 Forward ...

Page 163: ...ou you can change the service state of a group through the Status menu 1 Press the Status soft key if shown To access the status menu during a call press the PHONE key and then press the Status soft key if shown 2 Use the up and down arrow keys to scroll the menu to the hunt group name and your current membership status 3 Select the required state using the soft keys InServ In Service The groups o...

Page 164: ...tus letters on the display indicates that a system alarm has occurred This happens if you are configured as a system administrator also called a system phone user A corresponding alarm message appears in the phone s Status menu This allows you to report the problem to your system maintainer You can clear some alarms from the phone When that is the case the alarm message includes a Clear option The...

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Page 167: ...1608 1616 Phone User Guide Page 167 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Short Codes Chapter 19 ...

Page 168: ...oup Members Call 53 N Pickup a call ringing the members of a group N This does not necessarily have to be a group call Conference Conference Held Calls 47 Start a conference between yourself and any calls that you have on hold Do Not Disturb Switch Do Not Disturb On 08 Set your phone to do not disturb Switch Do Not Disturb Off 09 Switch off do not disturb Add a Do Not Disturb Exception Number 10 N...

Page 169: ...rward on no answer If no number has been set those functions will use the forward unconditional number if set Switch Forward On Busy On 03 Switch Forward On Busy Off 04 Switch Forward on No Answer On 05 Switch Forward on No Answer Off 06 Hunt Group Night Service Status On 20 N Set a hunt group into night service status by entering its extension number N Night Service Status Off 21 N Take a hunt gr...

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Page 171: ...1608 1616 Phone User Guide Page 171 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com System Administration Chapter 20 ...

Page 172: ... up and down arrow keys to scroll the display to the option Phone User 3 Press the Select soft key or the OK button or the right arrow key 4 Use the up and down arrow keys to scroll the display to the option System Admin Note This option is only present if you have been configured as a system phone user by your system administrator 5 Press the Select soft key 6 Enter your security code this is the...

Page 173: ...ress the Select soft key or the OK button or the right arrow key The current date being used by the telephone system is displayed 9 Use the up and down arrow keys to scroll through the details 20 3 Setting the Date The process below can be used when the telephone system does not obtain the time and date automatically On systems that are configured to obtain the time automatically the current time ...

Page 174: ...time in 24 hour clock format Use either the or keys to enter the separator To delete the previous digit or character entered press the left arrow key 10 When a complete valid time has been entered the display will confirm that by showing the Done soft key option 11 To set the time as the new time to be used by the telephone system press the Done soft key 20 5 Setting the Time Offset 1 Press the Fe...

Page 175: ...option System Admin Note This option is only present if you have been configured as a system phone user by your system administrator 5 Press the Select soft key 6 Enter your security code this is the same as your login code and press the Done soft key 7 Use the up and down arrow keys to scroll the display to the option System Shutdown 8 Press the Select soft key or the OK button or the right arrow...

Page 176: ...ards that are supported by the telephone system to which you are connected CF This refers to the optional compact flash card that can be fitted to IP500 systems System This refers to the first SD memory card that must be fitted to IP500 V2 systems Option This refers to the second optional SD memory card that can be fitted to IP500 V2 systems The actions that can be performed on the memory cards ar...

Page 177: ...en recorded in the telephone system s alarm log These can only be cleared using the System Status application Corrupt Date Time There is an error in the date or time being used by the system Selecting Admin takes you to the system administration menu where see the system s date and time settings Expansion Failure There is a problem with one of the external expansion modules attached to the telepho...

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Page 179: ...1608 1616 Phone User Guide Page 179 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com The Phone Menus Chapter 21 ...

Page 180: ...us Menu This menu is used to change the settings of various features when they are enabled A Menu This menu is used to configure various phone settings and to view details of the phone software Call Log Menu This menu is used to display a log of missed outgoing and answered calls Contacts Menu This menu is used to display and select personal and system directory entries Redial Menu This menu is di...

Page 181: ...he arrow icons When the menu option displayed has sub menus that is indicated by the 3 dots ellipsis icon after the menu option name Except where they are being used to change the value of a setting see below the left and right arrow keys can be used to exit and enter sub menus Entering a sub menu can also be done by pressing the Select soft key or the OK button Exiting a sub menu can also be done...

Page 182: ...for any groups then the Group menu is not shown The system administrator is able to configure whether you can access the Forward and Follow Me menu and status options The Park menu and status options are only accessible while you are talking to a caller or already have parked calls The Account Code menu is only accessible if the system has been configured with accounts codes The Mobile Twinning op...

Page 183: ...Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com The Phone Menus Features Menu 21 2 Self Administer Menu This menu is accessed by pressing the Features soft key and selecting Phone User and then Self Administer ...

Page 184: ...Menu This menu is accessed by pressing the key The system administrator may have configured it so that you are required to enter your voicemail code after pressing the button The Email option is only available if configured by the system administrator Hunt group and other user mailbox access is only available if configured by the system administrator ...

Page 185: ...er Guide Page 185 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com The Phone Menus Visual Voice Menu 21 4 Status Menu This menu is accessed by pressing the Status soft key ...

Page 186: ...nt infodev avaya com 21 5 Phone A Menu This menu is accessed by pressing the key It is used mainly for phone specific settings rather than your user settings It can also be used to view details of the phones software The following options are not used and are not included in this documentation Go to Incoming Call ...

Page 187: ... 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com The Phone Menus Phone A Menu 21 6 Call Log Menu This menu is accessed by pressing the key The diagram below summarizes the structure of the menu ...

Page 188: ...040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com 21 7 Contacts Menu This menu is accessed by pressing the key This menu is used to access your own personal contacts and the system directory of contacts ...

Page 189: ...6 2020 IP Office Comments on this document infodev avaya com The Phone Menus Contacts Menu 21 8 Redial Menu This menu is accessed by pressing the key This menu is only used when you set your redial mode to List The numbers up to 10 shown come from your outgoing call log 43 ...

Page 190: ...mments on this document infodev avaya com 21 9 Phone Locked Menu When your phone is locked It can only be used to make internal and emergency calls None of the menus for your user settings can be accessed To unlock the phone requires your login code if you have configured a login code 118 116 ...

Page 191: ...5 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com The Phone Menus Phone Locked Menu 21 10 System Admin Menu This menu is only available to users who have been configured as a system phone user ...

Page 192: ...rator if this remains 1608 and 1616 only Boot This screen is shown by a phone that has just been powered on or has been remotely restarted by the system administrator It indicates that the phone is loading its own software This will typically be followed by the screens below in sequence 1608 and 1616 only Ethernet Shown following a restart of the phone Indicates the network connection has been est...

Page 193: ... has been configured with accounts codes Forwarding Functions Controls whether you can access the phone s menu options for forwarding and follow me functions Hot Desk Functions Controls whether you can access the menu options for logging in and out Passcode Change Controls whether you can change your login code security credentials Phone Lock Controls whether you can access the menu options for lo...

Page 194: ...essing another button enters that character and moves to entering the next character from the newly selected button Pausing for more than a second after pressing a button also enters the current character and moves to entering the next character You can select the text entry mode abc lower case ABC upper case or Abc capitalized 123 is shown when only number entry is allowed Use the left and right ...

Page 195: ...1 2 3 GHI4 Ì Î Í Ï JKL 5 MNO6 ÑÒÓÔÖ 4 5 6 PQRS 7ß TUV8 ÙÚÛÜ WXYZ 9 7 8 9 _0 0 1 ABC2 ÁÂÃÀÄÇ DEF3 ÉÊÈË 1 2 3 GHI4 Í Î Ì Ï JKL 5 MNO6 ÑÓÔÕÒÖ 4 5 6 PQRS 7ß TUV8 ÚÜÙÛ WXYZ 9 7 8 9 _0 0 Russian Spanish 1 АБВГ ABC2 ДEЖ3 DEF3 1 2 3 ИЙКЛ GHI4 М Н О П JKL5 РСТУ MNO6 4 5 6 ФХЦЧ PQRS7 Ш Щ ЪЫ TUV8 ЬЭЮ Я WXYZ9 7 8 9 _0 0 1 ABC2 ÁÂÀÄÃÇ DEF3 ÉÊÈË 1 2 3 GHI4 Í Î Ì Ï JKL 5 MNO6 ÑÓÔÒÖÕ 4 5 6 PQRS 7ß TUV8 ÚÜÛÙ WXYZ ...

Page 196: ...1608 1616 Phone User Guide Page 196 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com ...

Page 197: ...1608 1616 Phone User Guide Page 197 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Glossary Chapter 22 ...

Page 198: ...upported between users on different systems in a Small Community Network 22 6 Call Appearance Button Call appearance buttons are used to display calls to and from your phone By having several call appearance buttons you are able to answer and make several calls switch between calls and perform other actions When all your call appearance buttons are in use any further calls to your number follow yo...

Page 199: ... is not always possible for calls that have been forwarded to an external number 22 15 Forward on No Answer Forward on no answer redirect calls that have alerted your phone but have not been answered for some reason By default this function is only applied to incoming external calls to you However if required internal calls can also be selected When enabled all calls matching the settings are forw...

Page 200: ...phones are use contacts and call log stored on the phone system the call logs and directory contacts on each will be the same 22 20 Line Appearance Button Line appearance buttons allow you to make and receive calls on a specific telephone line connected to your telephone system The button also allows you to see when the line is in use by other users For incoming calls the telephone system still de...

Page 201: ... a call if you receive an incoming call ringing line preference will make the alerting appearance button your selected appearance button You can answer the call on the selected appearance button by lifting the handset or pressing the Headset or Speaker button Without ringing line preference to answer the call on the alerting appearance button you must press the appearance button to select it manua...

Page 202: ...1608 1616 Phone User Guide Page 202 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com ...

Page 203: ...1608 1616 Phone User Guide Page 203 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Document History Chapter 23 ...

Page 204: ... Office Comments on this document infodev avaya com 23 Document History Date Issue Changes 5th April 2018 11a Conversion to new authoring tool 2nd January 2020 11b Correct appearance of 1608 1616 in 1400 Series output 16th April 2020 11c Clarify appearance of multiple status letter ...

Page 205: ... DO NOT HAVE SUCH AUTHORITY OR IF YOU DO NOT WISH TO ACCEPT THESE TERMS OF USE YOU MUST NOT ACCESS OR USE THE HOSTED SERVICE OR AUTHORIZE ANYONE TO ACCESS OR USE THE HOSTED SERVICE YOUR USE OF THE HOSTED SERVICE SHALL BE LIMITED BY THE NUMBER AND TYPE OF LICENSES PURCHASED UNDER YOUR CONTRACT FOR THE HOSTED SERVICE PROVIDED HOWEVER THAT FOR CERTAIN HOSTED SERVICES IF APPLICABLE YOU MAY HAVE THE OP...

Page 206: ...ollowing applies if the product is deploy ed on a v irtual machine Each product has its own ordering code and license ty pes Note that each Instance of a product must be separately licensed and ordered For example if the end user customer or Av ay a Channel Partner would like to install two Instances of the same ty pe of products then two products of that ty pe must be ordered Third Party Componen...

Page 207: ...sistance or support call Technical Serv ice Center Toll Fraud Interv ention Hotline at 1 800 643 2353 f or the United States and Canada For additional support telephone numbers see the Av ay a Support website https support av ay a com or such successor site as designated by Av ay a Security Vulnerabilities Inf ormation about Av ay a s security support policies can be f ound in the Security Policie...

Page 208: ...1608 1616 Phone User Guide Page 208 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com ...

Page 209: ...og 29 99 from Contacts 29 91 from redial list 30 42 Call Appearance 19 21 Call Appearance Button Indication 19 Call Appearance Button State 19 Call Appearance Buttons 19 21 Call coverage Coverage ring 21 23 145 198 Lights 23 Call Coverage Appearance 23 Call Coverage Button Indication 23 Call Coverage Button State 23 Call Log 29 93 99 100 101 102 Call from 29 99 Details 44 100 Menu 15 98 187 Call S...

Page 210: ...4 162 Status 54 162 Forward Unconditional 52 53 162 Off 52 162 Status 52 162 Forwarded to Here Off 163 Status 163 Forwarding 16 50 199 Full 164 177 Fwd To Here 163 G G 16 Goes Off Hook 19 23 25 Group Call log 15 98 Forward 52 53 162 Membership status 123 163 Missed 15 98 Service status 125 126 127 163 Group listen 84 Group Member 16 Groups 29 90 91 H Handset Volume 153 Headset 7 8 Volume 83 153 He...

Page 211: ...ing Attention Ring 143 Coverage Ring 143 External Calls 143 Internal Calls 143 Ringback 143 Ring Time 44 100 Ringback 143 Ringer Audible alerting on off 145 Volume 146 153 Ringing Line Preference 19 21 23 25 S S 16 SBM32 9 Select 19 21 23 25 Self Admin Menu 183 Send All Calls 52 53 162 Socket Headset 7 8 Speaker Volume 85 154 Stand 7 8 Status Do Not Disturb 58 160 Follow Me here 161 Follow Me To 4...

Page 212: ...40 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com Voicemail Failure 164 177 Voicemail Full 164 177 Volume Handset 153 Headset 83 153 Ringer 146 153 Speaker 85 154 W Waiting Call 151 Withhold Number 33 139 ...

Page 213: ...1608 1616 Phone User Guide Page 213 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com ...

Page 214: ...1608 1616 Phone User Guide Page 214 15 601040 Issue 11c Thursday April 16 2020 IP Office Comments on this document infodev avaya com 2020 Avaya Inc All rights reserved Template 30th May 2018 ...

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