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Chapter 14
Remote Desk Operations
The Remote Desk application launches the TeamViewer Quick Support program, which
is a simple, fast and secure remote control interface. You can use the application to
receive ad-hoc remote support from Autel’s support center, colleagues, or friends, by
allowing them to control your MaxiSys tablet on their PC via the TeamViewer software.
14.1 Operations
If you think of a TeamViewer connection as a phone call, the TeamViewer ID
would be the phone number under which all TeamViewer Clients can be
reached separately. Computers and mobile devices that run TeamViewer are
identified by a globally unique ID. The first time the Remote Desk application is
started, this ID is generated automatically based on the hardware
characteristics and will not change later on.
Make sure the Display Tablet is connected to the Internet before launching the
Remote Desk application, so that the Display Tablet is accessible to receive
remote support from the third party.
Figure 14- 1
Sample Remote Desk Screen
To receive remote support from a partner
1.
Power on the Display Tablet.
2.
Tap the
Remote Desk
application on the MaxiSys Job Menu. The
TeamViewer interface displays and the device ID is generated and
shown.
