COMpact 5200/5200R/5500R - Firmware V7.2 - Advanced Information V04 07/2018
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Functions, Uses, Concepts
Waiting Field Function
Waiting Field Function
Callers can be parked in the waiting field either automatically or by pressing
a key and then be retrieved again or transferred. The waiting field is
operated using one or more waiting field receptions.
Call acceptance in the waiting field is carried out as follows:
•
If all of the waiting field receptions have been switched off, the phones
ring according to normal call distribution.
•
After switching on one or more waiting field receptions, the calls in the
respective waiting field are signalled on the waiting field keys of the
enabled waiting field receptions.
Important:
After switching on the waiting field reception, any call forwarding for
subscribers configured for the phone, parallel calls as well as the do-not-
disturb function are switched off. A rework time configured for the group
does not work. Not until the waiting field reception is switched off (on the
phone) will these functions (for example, call forwarding on an
answering machine) become available again. The function in question
(except parallel calling, rework time) must be switched on again.
For existing calls, incoming exchange line calls are signalled by blinking
LEDs and also by an attention tone, if enabled. For multiple active
waiting field receptions, a caller placed in the waiting field is also
signalled in the other waiting field receptions by the attention tone.
•
The caller can be accepted normally by picking up the receiver or
placed in the waiting field by pressing the associated waiting field key.
If the automatic call acceptance is set to on busy or according to a time,
callers are also automatically placed in the waiting field.
