Huddle Room Solution
User's Manual
78
Document #: LTRT-12922
8.5.3
Performing a Semi-Consultative Transfer
Instead of consulting extensively with the destination party after they answer, you can transfer the
call when they say hello. Semi-consultative transfer allows you to identify the voice of the
destination party before transferring the call to them, without asking them whether they agree to
take the call or not.
Note:
The feature is by default disabled. For the feature to be available, your enterprise
network administrator must enable it on the AC-HRS device. See the
Administrator's Manual
for details.
To perform a semi-consultative transfer:
1.
Donald asks you - Alan - to transfer him to Hilary. Touch the
Call Menu
softkey and select
the menu option
Consultation transfer
. Donald is put on hold. MoH is played to him.
2.
Enter Hilary's number and touch the now-enabled
Dial
softkey. Before you hear Hilary's
voice, touch the
Transfer
softkey or press the TRANSFER hard key on the AC-HRS device;
Donald is connected to Hilary.
Note:
If your network administrator has not enabled the feature, the
Transfer
softkey will not
be displayed.
