Huddle Room Solution
User's Manual
76
Document #: LTRT-12922
8.5
Transferring Calls
You can transfer a call to another party using blind transfer (default) or consultative transfer.
Transfer
Description
Blind
Connects another party to a third party
before
the third party answers.
Consultative
Connects another party to a third party
after
the third party answers and
agrees to take the call from the second party.
Note:
•
The hard TRANSFER key on the AC-HRS device
by default
performs a
blind transfer
.
•
Your network administrator can change the key's functionality to
consultative transfer
.
See the
Administrator's Manual
for more information.
8.5.1
Performing a Blind Transfer
You can transfer a call to a destination party without consulting them.
To perform a blind transfer:
1.
Steven asks you – Alan - to transfer him to Hilary. Press the TRANSFER hard key on the
AC-HRS device or touch the
BXfer
softkey, or touch the Call Menu softkey and then touch
the menu option
Blind transfer
). Steven is put on hold.
2.
In the 'Blind transfer to' field, enter Hilary's number (4697) and then touch the
Transfer
softkey or wait; Hilary's AC-HRS device rings.
3.
When Hilary picks up, Steve is automatically transferred to Hilary and your call with Steve is
automatically disconnected..
