Media
Troubleshooting
Subject
Advice
Audi music interface* /Bluetooth
Please observe the notes on the
Audi music interface*
audio player*:
The mobile device
¢
page
174/Bluetooth audio player*¢
page 171.
For informa-
is not supported.
tion on which mobile devices are supported, please see the Audi
mobile device database at www.audi.com/bluetooth.
Audi music interface*:
When
Set the volume of the mobile device to about 70% of maximum
starting playback via the AUX in-
¢
page 183,
Input level.
put, the volume is too high/low.
Audi music interface*:
The porta-
On some mobile phones or mobile devices, playback is not possi-
ble player is not recognised as a
ble if the battery charge is very low (less than 5% of its capacity).
source.
After it has been plugged in, the mobile device will only be recog-
nised as a source in the MMI again when it has sufficient battery
charge.
Audi music interface*:
Problems
The
Bluetooth audio player
function is switched on. Switch the
during audio playback via an iPod/
function off¢
page 188
when you are not using a
Bluetooth au-
i Phone/i Pad.
dio player.
AUX input:
Interference audible
External audio player
is selected as the source when the adapter
when plugging in or unplugging
cable is being connected. Activate the mute function (see
the AUX adapter cable.
¢
page 190)
or another audio source (e.g.¢
page 163, Calling up
the radio)
before connecting/disconnecting your mobile device.
Bluetooth audio player*/Wi-Fi
To ensure problem-free playback, only
one
interface should be in
audio player*:
Playback problems.
use at any one time.
Wi-Fi audio player*:
Playback
Some mobile phones may experience audio playback problems if
problems.
the Internet connection in the vehicle was not established via the
SIM card reader* of the MMI control console and the
mobile data
option is activated on the mobile phone. Deactivate the
mobile
data
option on your mobile phone.
Jukebox*:
The tracks in the impor-
When importing playlists, you must copy all files yourself.
ted playlists are greyed out.
Jukebox*:
Imported tracks cannot
If you cannot find imported tracks via the media centre, this could
be played or cannot be found.
mean that they are not supported. Please only copy supported
files¢
page 177
to the jukebox.
Wi-Fi audio player*:
More than
Close the
Audi MMI connect
app on the connected devices (e.g.
one device is connected to the Wi-
smartphones) that you do not want to use as the Wi-Fi audio play-
Fi hotspot. A media player (e.g. a
er. Also close any UPnP server apps on the devices, or disable me-
smartphone) is shown as the
dia sharing on any integrated UPnP/DLNA servers. Connect the de-
source and cannot be changed.
sired device as a Wi-Fi audio player¢
page 172.
184