ATEN CN8000A, User Manual

Page: 195 / 207

Appendix
181
Windows
Problem Resolution
When I log in, the browser
generates a
CA Root
certificate is not trusted ,
or a Certificate Error
response.
1. The certificate’s name is not found on Microsoft’s list of
Trusted Authorities. The certificate can be trusted.
See
Trusted Certificates , page 174, for details.
2. You can eliminate this message by importing a certificate
issued by a recognized third party certificate authority
(see
Obtaining a CA Signed SSL Server Certificate ,
page 62).
After I import the site’s
certificate, I still get a
message warning me
about the site when I log
in. Certificate security checking noticed a certificate address
mismatch – however the certificate can be trusted. You can
click
Continue to the website (not recommended) to go on,
or you can disable mismatch checking. See Mismatch
Considerations , page 177 for a complete explanation of this
topic.
Remote mouse pointer is
out of step. 1. Check the status of the Mouse DynaSync Mode setting
(see Mouse DynaSync Mode , page 106). If it is set to
Automatic , change the setting to Manual and refer to the
information provided.
2. If you are in Manual mode, use the AutoSync feature
(see Video Settings , page 94), to sync the local and
remote monitors.
3. If that doesn't resolve the problem, use the Adjust Mouse
feature (see Adjust Mouse , page 86) to bring the pointers
back in step.
4. If the above fails to resolve the problem, refer to Addi-
tional Mouse Synchronization Procedures , page 185, for
further steps to take.
Part of remote window is
off my monitor. Use the AutoSync feature (see Video Settings , page 94), to
sync the local and remote monitors.
Virtual Media doesn’t
work. This problem sometimes arises on older computers. Get the
latest firmware version for your mainboard from the
manufacturer and upgrade your mainboard firmware.
Under Virtual Media, I can
mount an ISO file, but I
cannot access it. Virtual Media under the WindowsClient only supports ISO
files less than 4G.Bytes. If the ISO file is 4GBytes or greater
it cannot be accessed.
My anti virus program
reports that there is a
Trojan after I access the
CN8000A with my
browser and then open
the Windows Client
Viewer. The Windows Client Viewer uses an ActiveX plugin
(windows.ocx) that some antivirus programs mistakenly see
as a virus or trojan. We have tested our firmware extensively
and found no evidence of a virus or trojan. You can add the
plugin to your antivirus program’s White List and use the
Viewer safely. If you are reluctant to use the Windows Client
Viewer, however, you can simply use the Java Client
Viewer, instead.