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AT&T Partner MLS 6, Installation And Use Manual

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Calls on Hold Are Disconnected

Before using the following procedure, make sure that the calls on hold are not being disconnected because the
callers are hanging up.

Possible Cause

Do This

If...

Then:

1. Hold Disconnect

Change the Hold Discon-

CalIs on hold are no

The problem is solved

Time is set

nect Time from "short" to

longer disconnected,

incorrectly—too

"long."

short.

On a PARTNER phone at
extension 10,

Calls on hold still are

Call 1 800 628-2888.

1.
2.

3.
4.

5.

Press [

 Feature 

] [

 0 

] [

 0 

].

disconnected,

Press the left
[

 Intercom 

] button

The Hold Disconnect Time

Call 1 800 628-2888.

twice.

was already set to "long,"

Press [

 # 

] [

 2 

] [

 0 

] [

 3 

].

Press [

 1 

] for "long,"

[

 2 

] for "short."

Press [

 Feature 

] [

 0 

] [

 0 

].

Call on Hold Hangs Up, but Line Does Not Disconnect

Problem: A call is apparently on hold, showing a winking light. When you go to retrieve the call, you get a dial
tone.

Possible Cause

Do This

If...

Then:

1. Hold Disconnect

Change the Hold Discon-

Abandoned calls on hold

The problem is solved.

Time is set

nect Time from "long" to

are disconnected,

incorrectly—too long.

"short." Follow the pro-
cedure under "Calls on

Calls on hold still are

Call your local phone com-

Hold Are Disconnected."

disconnected,

pany and ask, "Does the
Central Office send a Hold
Disconnect signal?" After

you get this information,
call 1 800 628-2888.

The Hold Disconnect time

Call 1 800 628-2888.

was already "short,"

7-6  

Troubleshooting

Summary of Contents for Partner MLS 6

Page 1: ...AT T PARTNER Communications System Installation and Use ...

Page 2: ...es in chapter 8 Ordering Information The order number for this book is 999 506 139 To order copies of this document call 1 800 432 6600 in the U S or 1 800 255 1242 in Canada For more information on how to order this and other PARTNER system reference materials refer to Reference Materials in the section entitled About This Guide For information on ordering replacement parts accessories and other ...

Page 3: ... Before You Start 2 1 Installing System Modules 2 4 Connecting Equipment 2 9 Replacing Modules 2 14 3 Customizing Your System 3 i Overview 3 1 Changing Factory Settings 3 2 Speed Dialing 3 5 Auto Dialing 3 6 Special Dialing Functions 3 7 4 Basic Call Handling with PARTNER Phones 4 i PARTNER Phone Controls 4 1 Using the Auto Dial Buttons 4 4 Call Handling 4 5 Built In Calling Features 4 11 i ...

Page 4: ...ent 6 i Fax Machines 6 1 Answering Machines 6 7 Modems 6 11 Credit Card Scanners 6 12 7 Troubleshooting 7 i 8 Maintenance and Customer Support 8 i A Use Behind PBX or Centrex A 1 B User Form B 1 C Ordering Information C 1 D FCC Information D 1 E Upgrading Your System E 1 IN Index IN 1 ii ...

Page 5: ...ble to help you use the PARTNER system To order additional or replacement reference materials call the AT T Customer Information Center CIC In the U S 800 432 6600 In Canada 800 255 1242 Product Safety Labels This book contains several product safety Iabels identified by a A CAUTION label indicates the presence of a hazard that will or can cause property damage or minor personal injury if the haza...

Page 6: ... and Capabilities System Components Optional Equipment Industry Standard Devices Limitations Connecting and Using Standard Devices Other Devices Ordering Information Specifications Quick Start 1 1 1 2 1 3 1 3 1 3 1 4 1 4 1 4 1 5 1 6 1 i ...

Page 7: ...ne calling and save money For example Direct connection of standard single line touch tone and rotary telephones answering machines and fax machines means you do not have to buy extra lines or expensive adapters to connect phone equipment you may already own Easy one touch use of features such as Last Number Redial and Privacy with AT T MLS 12 phones Auto Dialing makes it possible to dial long or ...

Page 8: ...connected MLS 12 Multi Line Series TELEPHONE This phone has four buttons for outside lines two intercom buttons four Calling Feature buttons and eight Auto Dial buttons It also has a built in speaker and microphone Throughout this guide the AT T MLS 12 phone is referred to as the PARTNER 12 button phone PARTNER 12 Button Telephone MLS 12 Outside Line Jacks Extension Jacks MLS 6 TELEPHONE This tele...

Page 9: ...you can cover up to four Iines with a single answering machine For instructions on how to use answering machines with the PARTNER system see chapter 6 Modems You can use a modem with your personal computer to send and receive data over telephone lines For instructions on how to use modems with the PARTNER system see chapter 6 Credit card verification terminals If you use a credit card verification...

Page 10: ...s Allows you to broadcast a message over a large area Headsets A headset is a combination earphone and microphone you wear on your head so you can have a private hands free conversation It is use ful for receptionists salespeople or others who may need to use have their hands free while talking on the phone For information on how to use head sets see the manufacturer s instructions Extra alerts Yo...

Page 11: ...chemicals For proper ventilation and easy replacement of modules provide at least 1 foot 0 3 meters clearance at the top bottom and back 2 feet 0 6 meters at the front Electrical 90 130 VAC 50 60 Hz 3 prong outlet separate ground separately fused at 15 amps Requirements Outlet must not be controlled by an on off switch Grounding to comply with Underwriters Laboratories UL 1459 A An insulated groun...

Page 12: ... System Wiring page 2 1 Install the System Modules page 2 4 Install PARTNER Telephones page 2 9 Install Other Equipment page 2 12 Change system settings if the system has rotary lines p 2 12 is connected to a PBX or Centrex system appendix A Give Quick Reference Cards to users with PARTNER telephones Give copies of chapter 5 to users with standard telephones Figure 1 2 Getting Started Quickly 1 6 ...

Page 13: ...iring If There Is Wiring If There Is No Wiring Preparing for a Power Failure Installing System Modules Connecting Equipment PARTNER Telephones Connecting Standard Single Line Equipment Combining Two Devices on One Extension Replacing Modules 2 1 2 1 2 2 2 2 2 3 2 3 2 4 2 9 2 9 2 12 2 13 2 14 2 i ...

Page 14: ... must be connected through an RJ11 network interface jack These jacks look Iike ordinary wall jacks but should be labeled with the telephone number for each outside line see figure 2 1 If the network interface jacks are not present call your local phone company If two numbers are assigned to one jack have the phone company split the lines so that each line has its own RJ11 jack The network interfa...

Page 15: ...f a separate wiring run and should be Iabeled with either the extension or wiring run number The wall jacks placed throughout the building the ends of the wiring runs should also be labeled with the extension or wiring run number The PARTNER system works with many types of existing wiring It requires at least 2 pair 4 wire wiring in a home run or star not Ioop configuration If you don t know wheth...

Page 16: ...ine 1 connects to extension 10 on the second module line 3 connects to extension 16 see figure 2 3 To easily identify these jacks they are both labeled PFT for Power Failure Transfer However bacause PARTNER phones require electricity you must use a standard touch tone or rotary phone to make and receive calls during a power failure A rotary Iine system requires rotary phones for use during a power...

Page 17: ...onnect the AC power cord until the system is fuIIy installed Mount the First Module 1 Attach the 4 rubber feet to the mounting tracks on the bottom side of the module If you are wall mounting the system go to step 2 Go to step 4 2 If the system has only one module go to step 10 If the system has two modules go to step 5 3 4 Insert the screws into the screw holes at the top and bottom of the mod ul...

Page 18: ... modules mounted 206 module Grasp the tabs on lower pairs of mounting tracks interlock the ends of the protector and lift If that Align the connector carefully and then push firmly until the connector snaps into 6 module has no plastic protector check the other module and remove the protector as shown in the side view above place Lines Go to step 10 Extensions 8 9 Fasten the connector to the modul...

Page 19: ...en for dial tone Repeat for each network interface jack Go to step 14 12 13 Route the cords through the hook below the jacks Leave 2 feet of slack to keep the cords from pulling loose when removing modules If you do not hear a dial tone on one or more of the incoming lines contact your local phone company and ask a representative to check the service Connect the free end of each line cord to a net...

Page 20: ...s into place The green light below the line jacks on each module should come on If 14 15 16 After a successful test disconnect the AC power cord Go to step 18 Line Buttons 17 To test the incoming lines plug a PARTNER phone into extension 10 Press the line button for each outside line and listen for dial tone lf your system has two modules repeat for extension 16 not see chapter 7 Troubleshoot ing ...

Page 21: ...elephones and other equipment Make sure the circuit breaker on each 206 module is pushed in see step 14 Connect the AC power cord to the 206 module on a system with one module or to the module connector on a system with two modules Press firmly until it clicks as it locks into place 20 21 Plug the other end of the power cord into a grounded wall outlet The outlet must not be controlled by a switch...

Page 22: ...jack on the handset Plug the other end into the jack on the side of the phone 2 3 Go to step 7 4 A Plug the other end of the mounting cord into the modular wall jack Skip this step if connecting the Plug the mounting cord or telephone cord from a 206 module into the phone attach the stand to the base the jack on the bottom of the phone of the phone Gently place the phone Push the cord into either ...

Page 23: ... to the right Insert the tab on the narrow end of the stand into the left slot on the base of the phone Then insert the other tab into the right slot pushing the stand down and slightly inward until the tab locks into place Place the phone stand assembly over the wall jack pushing any excess cord into the space inside the stand To mount the assembly on the wall place the screw keyholes on the stan...

Page 24: ...dial tone Repeat for all lines Go to next page 12 13 To test the telephone s lights and ringer press and hold button for 5 seconds the phone The holes on the sheet should fit over the buttons You should hear a system dial tone Before releasing the button lift the handset All lights should light and the ringer should sound Hang up If you don t hear a dial tone for step 10 or 11 see chapter 7 Trou b...

Page 25: ...ne If you make a mistake or want to change what you entered return to step 3 When you are finished press Feature 0 0 Connecting Standard Single Line Equipment Includes rotary touch tone and cordless phones Iike you might have in your home fax machines an swering machines modems credit card verification terminals and extra alerts bells chimes horns strobes and klaxons To connect standard equipment ...

Page 26: ...vice according to the manufacturer s instruc tions except for wiring Attach a 1 pair mounting cord to the device the one included with the device or an AT T D2R cord Plug the mounting cord of the standard device into the jack on the right side of the 267F2 bridging adapter Plug the PARTNER phone or second standard device into the jack on the left side of the 267F2 bridging adpater the one with fou...

Page 27: ...AC power cord to connector as instructed on pages 2 4 and 2 5 Label the new module 2 14 Installing the Hardware placing that one go to step 4 If replac ing the bottom one go to step 3 old module and connect it to the first line jack on the new module Repeat for the other lines and extensions one at a time We suggest the one at a time approach because it s too easy to lose track of the wires if you...

Page 28: ...aling Auto Dialing Special Dialing Functions Alphabetical List of Customization Features 3 1 3 2 3 2 3 3 3 4 3 4 3 5 3 6 3 7 Abbreviated Ringing Auto Dialing Automatic Line Selection Call Restriction Outgoing Line Ringing Line Selection Automatic Outgoing Call Restriction Ringing Abbreviated Ringing Line Speed Dialing 3 4 3 5 3 3 3 2 3 4 3 3 3 2 3 4 3 4 3 5 3 i ...

Page 29: ...ou to change the sequence of lines to which a user is automatically connected For examples of situations when you might want to change the Automatic Line Selection and for instructions on how to do it see p 3 3 Line Ringing The system comes set up so that each line on all phones ring when a call comes in You can however set up a line or lines on a PARTNER phone so they do not ring Even though the ...

Page 30: ... the setting only to restrict certain extensions from making outside calls Procedure 1 2 3 4 5 6 Press Feature 0 0 The phone beeps once the lights of the four line buttons no longer show the status of the lines and the light next to the Spkr button is green flutter Press the left Intercom button twice The light next to the button is green steady Press 4 0 1 Dial the 2 digit number 10 to 21 of the ...

Page 31: ...de call he or she only has to dial 9 then the number For more information about how to use standard phones with the PARTNER system see chapter 5 If a person with a PARTNER phone makes a lot of intercom calls but rarely makes outside calls you might change the order at that person s extension to Intercom first Therefore when that person lifts the handset he or she will be connected to an Intercom l...

Page 32: ...nsion return to step 3 The light changes to show the setting When you are finished press Feature 0 0 Abbreviated Ringing The system comes set up so that when an incoming call rings at a busy phone it will ring once and then stop ringing while the green light next to the line or intercom button continues to flash Turn Abbreviated Ringing off if you want Receptionists and others who a phone to conti...

Page 33: ...ccount number by pressing the numbers on the dialpad These additional numbers can be included in the Speed Dial number You can also include the Pause Stop Touch Tone Enable and Recall functions in a Speed Dial number See p 3 7 for instructions To store a Speed Dial number from extension 10 Press Feature 0 0 Press Feature then press the 2 digit code between 20 and 29 that you want to assign to the ...

Page 34: ... stored Press the button to which you want the Auto Dial number assigned Auto Dial buttons are shown on p 4 1 Dial the outside number maximum 20 digits To include the Pause Stop Touch Tone Enable or Recall functions see p 3 7 To store another number on the same extension return to step 5 To store a number on a different extension return to step 3 When you are finished press Feature 0 0 IMPORTANT W...

Page 35: ...le storing an Auto Dial or Speed Dial number Stop A stop inserted into a dialing sequence allows you to stop wait for a response and then continue the sequence For example there are some banking services that let you do business over the phone by dialing a number waiting for an answer and then entering your account number You can create a dial sequence that first dials the bank s number and then s...

Page 36: ...n Intercom HFAI Using the Auto Dial Buttons Call Handling Using the Speakerphone A Word about Dial Tones Making an Outside Call Making an Intercom Call Answering a Call Putting a Call on Hold Transferring a Call Making a Conference Call Joining a Call Built In Calling Features 4 1 4 2 4 2 4 3 4 3 4 4 4 5 4 5 4 5 4 6 4 6 4 7 4 7 4 8 4 9 4 10 4 11 4 i ...

Page 37: ... being transmitted from the other end When the party answers lift the handset to talk Users with 12 button intercom call to another extension phones can press Mic to talk Feature Button Press to change system settings dial Speed Dial numbers and on a PARTNER 6 button phone use Calling Features Conf Conference Button Press to add other parties to your call see p 4 9 Transfer Button Press to transfe...

Page 38: ...ed Green Flash An alternating red and green flash red on green on red on green on appears on both extensions on a joined call It also appears on an extension connected in a conference call Wink A wink pattern long on short off shows a call on hold When the green light winks a call is on hold at your extension When the red light winks a call is on hold at another extension Flutter A flutter pattern...

Page 39: ...one dial the call and hear the call ringing When the other party answers you must lift the handset to talk since you do not have a microphone button You can switch from the handset to the speaker and microphone by pressing Mic and then Spkr and hanging up the handset To go from the speaker and microphone to the handset lift the handset Hands Free Answer This feature allows users with PARTNER 12 bu...

Page 40: ... other emergency numbers 1 2 Remain on the line and briefly explain to the dispatcher the reason for the call before hanging up Perform such activities during the off peak hours such as early morning or late evening To remove an Auto Dial number from memory PARTNER 12 button phone only 1 Press Feature 0 0 2 Press the button from which you want a number removed 3 Press Mic To remove another number ...

Page 41: ... call or when the instructions tell you to lift the handset simply use the speaker If you receive a voice signaled intercom call while your microphone is on you will hear the caller s voice and be able to answer without lifting the handset or turning the speaker on For more informa tion see p 4 3 You hear two different dial tones when making calls An outside line dial tone comes from your local ph...

Page 42: ...is automatically selected the speaker comes on and the Auto Dial number dials automatically If you do not care to use the speakerphone lift the handset If you want to call on a specific line press the line button before pressing the Auto Dial button To store an Auto Dial number on a button see p 4 4 Making an Intercom Call An inside call or intercom call is a call to another extension in the PARTN...

Page 43: ...the handset 1 2 Putting a Call on Hold To answer a call Press line button next to the flashing green light Lift the handset You are connected to the incoming call If more than one line is ringing simply lift the handset and you will be connected to the line that has been ringing longest To answer a call ringing on a specific line more than one line ringing Press the line button for the line you wa...

Page 44: ...he extension to which you want the call transferred When someone answers announce the call If the call is accepted hang up If no one answers or the call is refused press the held line button next to the winking light and you are reconnected with the caller To transfer a call with announcement over the speaker 1 2 3 4 While active on a call press Transfer You hear the intercom dial tone The call is...

Page 45: ... the conference originator hangs up the conference is disconnected To set up a conference call party does not answer reconnect 1 with the held party by pressing the line button 2 3 If you are adding an intercom extension to a call you must wait 4 until the party answers before you press Cont to add the party Set up the call to the first party You can call the party pick up the call from hold or an...

Page 46: ... call Notes You can tell that someone has joined your call when the steady green light next to the line button changes to an alternately flashing red and green light To prevent other people from joining a call at your extension use the Privacy feature See p 4 11 Do not confuse joining with conferencing In joining you add yourself to a call in progress in the same way you would on a home telephone ...

Page 47: ...he last number dialed maximum 20 digits Useful for redialing a busy number On a PARTNER 6 button phone lift handset and press Feature 0 5 RECALL Press this button to send a timed switchhook flash over the line When you are using the handset pressing Recall gives you a dial tone without having to press the switchhook Also press Recall to use PBX Centrex features that require a recall flash in order...

Page 48: ...ing Feature Phones Call Handling Making an Outside Call Making an Intercom Call Answering a Call Ringing Patterns Putting a Call on Hold Transferring a Call Making a Conference Call Speed Dialing Using Calling Features Using a Combination Extension 5 1 5 1 5 1 5 1 5 2 5 2 5 2 5 2 5 2 5 3 5 3 5 4 5 5 5 5 5 6 5 i ...

Page 49: ...a standard phone you are automatically connected to an intercom line To get an outside line dial 9 Some of the procedures here direct you to rapidly press and release the switchhook Pressing the switchhook down for 1 4 to 1 second sends a signal over the line called a switchhook flash However do not press the switchhook too quickly If you press the switchhook and nothing happens try again pressing...

Page 50: ...ar a beep speak into the handset Your voice is heard on the other extension s speaker If the extension you are calling is a busy PARTNER phone it will ring instead and you will not hear a beep If it is a busy standard phone you will hear a busy signal Answering a Call 1 Ringing Patterns To answer a call When the telephone is ringing Lift the handset You are connected to the incoming call You can t...

Page 51: ... 1 While active on the call press the switchook down once rapidly person transferring the call hangs You hear the intercom dial tone The call is put on hold up at which time the call rings like a transferred call Ring Ring 2 Dial the 2 digit number of the extension to which you want the call Ring transferred 3 When someone answers announce the call If the call is accepted hang up If no one answers...

Page 52: ... When the second party answers press the switchhook down once rapidly You are now connected with both parties During the conference call any inside party can exit the call at any time simply by hanging up However if an outside party hangs up during a conference call the callers that stay on the conference may hear a dial tone A PARTNER sys tem feature called Conference Drop removes the last added ...

Page 53: ...he calling features you can use Table 5 1 Using Calling Features with Standard Phones Feature How to Use It Last Number Redial Press 0 5 Recall Press 0 3 To use a calling feature on a standard telephone If you are not already on a call 1 Lift the handset You hear the intercom dial tone 2 Dial plus the 2 digit dial code If you are on an outside call 1 Rapidly press and release the switchhook You he...

Page 54: ... telephone works like it always does and a standard telephone works like it always does when connected to the PARTNER system Only one phone can be used at a time unless you want to join the two on a single call the same way you can on your home phone have two people on the same call on different telephones There are however the following differences from normal operation You can handle a call on t...

Page 55: ...mbination 6 4 Backup Fax Machine 6 5 Transferring a Call to the Fax Machine 6 6 Using the Fax Machine s Notify Feature 6 6 Answering Machines 6 7 Retrieving Messages From the Answering Machine 6 7 Single Answering Machine 6 8 Personal Answering Machine 6 9 Multiple Answering Machines 6 10 Modems 6 11 Credit Card Scanners 6 12 6 i ...

Page 56: ...its own line Good for heavy fax traffic This setup uses a published fax number Fax line saver Good for light fax traffic without a published fax number Fax and phone combination A fax machine and phone together saves an extension Good for light fax traffic Backup fax machine If your fax traffic is very important you can connect two machines so that one machine covers the other when it is busy or o...

Page 57: ...ection for extension X so that line B is the first line in the selection sequence When the fax machine makes a call it automatically connects to the fax line 5 Set the Automatic Line Select for all other extensions so that line B is the last line in the select sequence That way the fax line is used for outgoing calls only when all other lines are busy See instructions for Line Ringing on p 3 4 and...

Page 58: ...to an available line See instructions for Line Ringing on p 3 4 and Automatic Line Selection on p 3 3 To use The person at extension Y or Z answers a call and hears a fax machine signaling on the other end Realizing that a fax call is coming in this person transfers the call to extension X the fax machine extension If the person at extension Y or Z answers a call from someone who wants to send a f...

Page 59: ... extension X to ring 2 Set the Automatic Line Selection for extension X so that the outside lines are first e g line A line B line C line D 3 Adjust the fax machine to answer on the third or fourth ring See instructions for Line Ringing on p 3 4 and Automatic Line Selection on p 3 3 To use When anyone in the system hears a fax call coming in they can transfer the call to extension X the fax machin...

Page 60: ... the Line Ringing for line A on extensions X and Y to ring 2 Set the Line Ringing for all other lines on extensions X and Y to no ring 3 Set the Line Ringing for line A on all other extensions to no ring 4 Set the Automatic Line Selection for extensions X and Y to any sequence of outside lines with line A last 5 Adjust fax machine 1 to answer on the first ring Adjust fax machine 2 to answer after ...

Page 61: ... up Using the Fax Machine s Notify Feature Certain AT T fax machines like the AT T 9025FX and 9035FX have a feature called Notify After these machines receive a fax call they automatically dial a number and play a recorded message such as You have just received a fax If you need to know exactly when a fax comes in or if your fax machine is located in an isolated part of your building you can set u...

Page 62: ...adapter to answer all calls to the extension Multiple answering machines If you get too many calls for one machine to cover you can connect two or more machines to cover all calls The text that follows provides instructions for setting up each of these examples Retrieving Messages There are two ways to retrieve messages from the answering machine From the Answering Machine Go to the machine and ma...

Page 63: ...e lines in the system one at a time 206 lines MODULES ext X ANS MACH Figure 6 5 Single Answering Machine To set up 1 Set the Line Ringing for all lines on extension X to ring See p 3 4 for anyone else on the system can instructions get to the call 2 Adjust the answering machine to answer according to your needs For example after four rings in the daytime or after one ring at night 6 8 Using Option...

Page 64: ...ns When the extension receives a lot of intercom calls When outside calls come through a receptionist and are transferred to the extension To set up lines 206 MODULES ext X 267F2 bridging adapter ANS MACH Figure 6 6 Personal Answering Machine 1 Adjust the answering machine to answer on the third or fourth ring so that it does not answer calls too quickly Using Optional Equipment 6 9 ...

Page 65: ...eople calling in for information lines A B C 206 MODULES ext X ext Y ANS MACH 1 ANS MACH 2 Figure 6 7 Mulitple Answering Machines To set up 1 2 3 For extensions X and Y set Line Ringing to ring for all lines see instruc tions on p 3 4 Adjust answering machine 1 to answer on the second ring Adjust answering machine 2 to answer on the fourth ring Do not set the machines to answer on the same ring 6 ...

Page 66: ...ote that the 267F2 bridging adapter and telephone are optional and can be used if you want the terminal to share an extension with a phone lines 206 MODULES ext X 267F2 bridging adapter optional PC telephone or optional termial modem Figure 6 8 Standalone Modem To set up 1 Set the Automatic Line Selection for extension X for outside lines first See instructions on p 3 3 To use Follow the modem man...

Page 67: ... Scanner telephone optional Figure 6 9 Credit Card Scanner To set up 1 Set the Line Ringing for all lines on extension X to no ring See instruc tions on p 3 4 2 Set the Automatic Line Selection for extension X for outside lines first See instructions on p 3 3 To use When you make a call on the credit card scanner an outside line is automatically selected You can optionally put a telephone in a com...

Page 68: ...Recall Feature Disconnects Call 7 5 Calls on Hold Are Disconnected 7 6 Call on Hold Hangs Up but Line Does Not Disconnect 7 6 Standard Phone Rings After Intercom Call With No One at Other End 7 7 Combination Extension Problem Phone or Device Does Not Ring Properly 7 7 PARTNER Phone Does Not Work When Standard Phone Lifts Handset 7 7 Combination Extension Problem PARTNER Phone Lights Show Line Is B...

Page 69: ...No Dial Tone or Lights Possible Cause Do This If Then 1 206 module not Locate the 206 module The green indicator lights The problem is corrected receiving power Make sure that the power on the modules are ON cord is plugged securely and the trouble is gone into the wall outlet Also The green indicator lights Call 1 800 628 2888 make sure all circuit breakers little plastic on the modules are ON or...

Page 70: ...ad Call 1 cord base of the phone and the 800 628 2888 to arrange wall jack Replace it with for a replacement a cord that works If the phone does not Go to Possible Cause 4 work and it is part of a combination extension If the phone does not Call 1 800 628 2888 work and it is not part of a combination extension 4 Bad adapter or If the phone is part of a The phone works There is a problem with combi...

Page 71: ...out any the phone before tionally changed the Outgoing Call Res trouble before system s or extension s triction setting setting Check to see if this is true If you find out that no one has changed any system settings and the phone used to work go to Possible Cause 3 3 Local phone com Make calls on the tele You cannot make calls Follow procedure for phone using different lines from one phone on all...

Page 72: ...uch as a fax devices connected to your set properly machine answering system check to see that machine or modem they are set to answer answers when it correctly If the device is should not answering before it is sup posed to adjust it to The optional device was Reset device If problem answer on a later ring If set improperly remains go to Possible the device is not sup Cause 2 posed to answer call...

Page 73: ...ess Feature 0 0 Example 18 450 mil liseconds Using the Recall Feature Disconnects Call This problem applies only when the PARTNER system is connected to a PBX or Centrex Possible Cause Do This If Then 1 Recall Timer inter Decrease the Recall Timer The Recall feature works The problem is solved val set too long Duration properly On a PARTNER phone at extension 10 1 Press Feature 0 0 2 Press the lef...

Page 74: ...as already set to long Press 2 0 3 Press 1 for long 2 for short Press Feature 0 0 Call on Hold Hangs Up but Line Does Not Disconnect Problem A call is apparently on hold showing a winking light When you go to retrieve the call you get a dial tone Possible Cause Do This If Then 1 Hold Disconnect Change the Hold Discon Abandoned calls on hold The problem is solved Time is set nect Time from long to ...

Page 75: ... p 1 3 If it does Trouble still appears Go to Possible Cause 2 exceed 2 unplug the extra device 2 Optional device Remove the optional dev The ringer functions prop Problem is solved fax answering ice from the extension erly machine etc is Trouble still appears Problem is with 206 faulty module Call 1 800 628 2888 PARTNER Phone Does Not Work When Standard Phone Lifts Handset This problem relates to...

Page 76: ... extension 10 The problem is not solved Go to Possible Cause 2 software reset 1 Press Feature 0 0 2 Press the left Intercom button twice 3 Press 7 2 8 2 System needs a Unplug the 206 modules s The problem is not solved Call 1 800 628 2888 hardware reset power cord Wait 10 seconds then plug it back System Dead Due to Power Failure PARTNER telephones do not work during a power failure you must use a...

Page 77: ...8 Contents Maintenance 206 Modules Telephones Customer Support Warranty and Post Warranty Repair In Warranty Repairs Post Warranty Repairs AT T Limited Warranties Commercial Use Consumer Use 8 1 8 1 8 1 8 2 8 2 8 2 8 2 8 3 8 3 8 4 8 i ...

Page 78: ...EN Telephones To prevent damage to telephones Do not place your telephones near a heating duct radiator or other heat source Do not drop your telephones or expose them to excessive shock or vibration Unplug the telephone if Its cord is damaged Liquid is spilled into it Its housing becomes cracked or otherwise damaged To clean your telephone wipe the outside housing with a soft dust free cloth If a...

Page 79: ...rvice protection during the warranty period on the 206 modules in case there is a major system failure you can purchase an Around the Clock service contract from your local AT T sales office 1 800 247 7000 Post Warranty Repairs If you purchased your system from AT T and you have a post warranty service contract AT T service is provided under the terms of that contract If you do not have a contract...

Page 80: ...above is your exclusive remedy The limited warranties provided above do not cover damages defects malfunctions or product failures caused by Failure to follow AT T s installation operation or maintenance instructions Unauthorized modification or alteration of the System or its components Product abuse misuse or the negligent acts of persons not under the reasonable control of AT T Actions of third...

Page 81: ... exclusions or limitations may not apply to you What we ask you to do To get warranty service for your System you must provide proof of the date of purchase If you purchased your System directly from AT T Call our Helpline toll free at 1 800 628 2888 for complete instructions and details on service We will service your System on your premises between 8 00AM and 5 00PM Monday through Fri day Busine...

Page 82: ...riate number To change the Recall Timer Duration 1 2 3 4 5 From a PARTNER phone at extension 10 Press Feature 0 0 Press the left Intercom button twice Press 1 0 7 If your system is connected to a PBX press 1 8 If your system is connected to a Centrex press 3 2 If you make a mistake or want to change what you entered return to step 3 When you are finished press Feature 0 0 Considerations Last Numbe...

Page 83: ...o system users for before filling the form in and keep the original clean so that their reference It provides space on which to write Speed Dial numbers and you can make more copies when system extension numbers you need them For information on how to store a Speed Dial number see p 3 5 User Form B 1 ...

Page 84: ...onal use Instructions on Quick Reference card under Storing an Auto Dial Number Code Telephone Number Name Company 20 21 22 23 24 25 26 27 28 29 PARTNER COMMUNICATIONS SYSTEM SYSTEM EXTENSION NUMBERS To dial an extension On a PARTNER MLS model Telephone Press Intercom Ext number To voice signal a PARTNER phone press Intercom Ext number On Standard Single Line Touch Tone Telephone Lift handset List...

Page 85: ...l 1 800 247 7000 A representative will place your order including AT T installation if you want it AT T PhoneCenter Stores Your local PhoneCenter Store carries most items To locate the nearest store call 1 800 222 3111 or see your local white pages under AT T PhoneCenter Store AT T Authorized Dealers You can also buy most items from one of AT T s authorized dealers To find the dealer nearest you c...

Page 86: ...tension 267F2 bridging adapter Connects 2 devices to one extension MLS Model Telephones and Accessories MLS 12 telephone black or white MLS 6 telephone black or white Telephone stand black or white Button label package specify telephone model 12 labels with clear plastic cover Handset K2S1 black or white Handset cords 9 foot black or white coiled Connects handset to telephone Telephone mounting co...

Page 87: ...ct the interference by one or more of the following measures 1 2 3 Where it can be done safely re orient the television or radio antenna To the extent possible relocate the television radio or other receiver with respect to the telephone equipment Plug the telephone equipment into an AC outlet that is not on the same circuit as the one used by the radio or television FCC Notification and Repair In...

Page 88: ...are needed on this equipment please contact the National Ser vice Assistance Center NSAC at 1 800 628 2888 For warranty information see chapter 8 Rights of the Local Telephone Company If this equipment causes harm to the telephone network the local telephone company may discontinue your service temporarily If possible they will notify you in advance But if advance notice is not practical you will ...

Page 89: ... which buttons the lines will appear Disallowed Telephone Numbers allow you to reduce telephone abuse by blocking specific types of calls by someone or all employees Calls to 900 976 and similar numbers can be expensive not only for the cost of the call but also for the loss of productivity that results when these calls are made and discussed around the office Night Service allows you to control o...

Page 90: ...allows you to connect doorphones to the system This lets you screen visitors without having to walk to and from a normally locked door Direct connection of a paging system and Music On Hold source Instal ling a loudspeaker paging system or audio source is a simple procedure because each plugs into its own special jack Expensive adapters are not needed When To Upgrade Upgrading to the PARTNER Plus ...

Page 91: ...R mounting cords 1 5 2 12 2 13 C 2 Default settings changing 3 2 to 3 4 Desk mounting PARTNER phones 2 9 Dial Mode changing the 2 12 Dial tones 4 5 Dialing restrictions 3 1 3 2 Dimensions 1 5 Drop conference 4 9 4 11 5 4 E Electrical requirements and specifications 1 5 Emergency phone numbers 3 5 3 6 Environmental requirements 1 5 Extension 10 2 3 3 2 Extension jacks 1 2 1 5 2 4 2 5 2 8 Extra aler...

Page 92: ...preparing for 2 3 Power failure transfer PFT jacks 2 3 Privacy feature 4 11 Problem solving 7 1 to 7 8 Programming see Customizing the system Storing R Recall feature 4 11 5 5 Recall function stored in dial sequence 3 7 Recall Timer Duration 7 5 Repair in warranty and post warranty 8 2 Replacement parts ordering C 1 to C 2 Requirements installation 1 5 Reset system 7 8 S Settings changing factory ...

Page 93: ...a line s ringing press the line button green steady ring green flutter no ring Repeat above steps to change another extension or correct a mistake OUTGOING CALL RESTRICTIONS p 3 2 DIAL 401 DIAL an extension number DIAL 1 no restriction red steady 2 restricted red flashing Repeat above steps to change another extension or correct a mistake SETTINGS THAT AFFECT INDIVIDUAL EXTENSIONS AT EXTENSION 10 ...

Page 94: ...Issue 2 October 1990 999 506 139 Comcode 106431307 Graphics AT T 1988 ...

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