To change Auto ACW for any line group, press
[ F3 ]
(labeled “Auto ACW”)
and the following screen with the Auto ACW prompt appears:
Bon Voyage Travel
DAY CMSIIR2
4:14p 06/02
AGENT SPLITS
LINE GROUP OPTIONS
A g e n t
A g e n t
N u m A n s w e r F o r c e A u t o
S p l i t
Pos ID
S p l i t
Pos ID
G r o u p L i n e s D e l a y D e l a y A C W
1 PERS
16 TOM
3 CORP
3 7 I K E
A PUBLIC 4
45s On
25s
17 CLIFF
39 TINA
B SPECL 3
5s On
10s
19 ERNIE
40 DIANA
C CHART 6
5s
Off 5s
21 DEB
4 SUPPT
4 2 R O N
D CORP 2
5s On 5s
23 BOB
43 NANCY
24 SHERM
5 -
25 WALT
6 -
CALL FLOW
2 CHART
27 BEN
F l o w A l l
28 SAM
S p l i t s I n t r a
S p l T h r e s h R i n g
G r p M a i n S e c F l o w
29 NORM
1
10s Off
31 DI
A 1 3 On
2
5s Off
32 CARLA
B 1 3 On 3
30s Off
33 BJ
C 2 4 On
4
30s Off
35 MAX
D
3
-
Off 5
30s Off
6
30s Off
C o n f i g u r a t i o n # 1 - DAILY (changed)
AUTOMATIC ACW: Group Letter:
Seconds:
F
Cancel
F
Previous
F
Next
F
Enter
1
Prompt
5
F i e l d
6
Field
8
Data
To change Auto ACW for any line group, respond to the prompt:
Prompt:
AUTOMATIC ACW: Group Letter:_ Seconds:
Action:
1
Enter a group letter.
2
Enter the number of seconds (O through 999) you want for the
agent to be in the automatic ACW state upon completion of a
call.
3
Press
[ F8 ]
( labeled “Enter Data”), and the new data will be
displayed.
The next screen shows the data entered in the prompt; the screen following
shows the data entered for the appropriate line group.
5-38 Dynamic Reconfiguration