Configuration screen, except a box appears around the Call Flow area and the
function key labels change.
Bon Voyage Travel
DAY CMSIIR2
3:59p 06/02
AGENT SPLITS
LINE GROUP OPTIONS
A g e n t
A g e n t
N u m A n s w e r F o r c e A u t o
S p l i t
Pos ID
S p l i t
1 PERS
16 TOM
3 CORP
17 CLIFF
19 ERNIE
2 1 D E B
4 SUPPT
2 3 B O B
24 SHERM
5
-
25 WALT
6 -
2 CHART
2 7 B E N
2 8 S A M
29 NORM
31 DI
32 CARLA
3 3 B J
3 5 M A X
Configuration #1 - DAILY
Pos ID
3 7 I K E
3 9 T I N A
48 DIANA
4 2 R O N
43 NANCY
G r o u p L i n e s D e l a y D e l a y A C W
A PUBLIC 4
5
S
On 5s
B SPECL 3
5s
Off
1 0s
C CHART 6
5s
Off 5s
D CORP 2
5s On 5s
CALL FLOW
F l o w A l l
Splits Intra Spl Thresh Ring
G r p M a i n S e c F l o w
1
10s Off
A 1 3 On
2
5s Off
B 1 3 On
3
30s Off
C 2 4 On
4
30s Off
D
3
-
Off 5
30s Off
6
30s Off
F10 - Help
F
Assign
F
Flow
F
S e t
F
All-Ring
F
Config
1
Splits
2
On/Off
3
Thresh
5
O n / O f f
7
Screen
Use the Configure Call Flow screen to set thresholds for intraflow, assign
splits to line groups, and turn intraflow on or off. You can also change Ail-
Ring operation from this screen. In splits that have All-Ring operation, every
call rings at every agent’s voice terminal.
To reconfigure call flow or change Ail-Ring operation, press the function key
for the activity you want to perform:
[ F1 ]
Assign Splits.
Use this function key to assign main splits and secondary
splits to line groups. If you do not want to assign a secondary split, enter a
hyphen instead of a split number. For more information on assigning splits,
see “Administering Call Flow” in Section 4.
Prompt:
ASSIGN SPLITS: Line Group Letter: _ Main Split #:_
Secondary Split #: _
Action:
1
Enter a line group letter (A through D).
2
Enter a main split number (1 through 6).
3
Enter a secondary split number (or a hyphen).
4
Press
[ F8 ]
(labeled “Enter Data”).
[ F2 ]
Flow On/Off.
Use this function key to turn intraflow on or off for a
particular line group. A line group’s intraflow status appears in the Intraflow
column of the Call Flow area of the screen.
Prompt:
CHANGE INTRAFLOW: Line Group Letter: _
Action:
1
Enter a line group letter (A through D).
2
Press
[ F8 ]
(labeled “Enter Data”). The intraflow designation
for that line group automatically changes from
Off
to
On
or
vice versa.
5-40 Dynamic Reconfiguration
