AGENT SPLITS
LINE GROUP OPTIONS
CALL FLOW
AGENT SPLITS
LINE GROUP OPTIONS
FORCE DELAY
Bon Voyage Travel
DAY CMSIIR2
3 : 5 8 p 0 6 / 0 2
A g e n t
S p l i t
Pos ID
1 PERS
1 6 T O M
17 CLIFF
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
2 7 B E N
2 8 S A M
29 NORM
31 DI
32 CARLA
33 BJ
35 MAX
A g e n t
N u m A n s w e r F o r c e A u t o
S p l i t
Pos ID
G r o u p L i n e s D e l a y
3 CORP
D e l a y A C W
3 7 I K E
A PUBLIC 4
5s On
5s
39 TINA
B SPECL 3
5s
Off
10s
40 DIANA
C CHART 6
5s
Off 5s
4 SUPPT
4 2 R O N
D CORP 2
5s On
5s
43 NANCY
5 -
6 -
F l o w A l l
S p l i t s I n t r a
S p l T h r e s h R i n g
G r p M a i n S e c F l o w
1
10s Off
A 1 3 On
2
5s Off
B 1 3 On 3
30s Off
C 2 4 On
4
30s Off
D
3
-
Off 5
30s Off
6
30s Off
Configuration #1 - DAILY
ANSWER DELAY: Group Letter: A How Many Seconds: 45
F
Cancel
F
Previous
F
Next
F
Enter
1
Prompt
5
F i e l d
6
Field
8
D a t a
Bon Voyage Travel
DAY CMSIIR2
3 : 5 9 p 0 6 / 0 2
A g e n t
A g e n t
N u m A n s w e r F o r c e A u t o
S p l i t
Pos ID
S p l i t
Pos ID
G r o u p L i n e s D e l a y D e l a y A C W
1 PERS
16 TOM
3 CORP
3 7 I K E
A PUBLIC 4
45s On
5s
17 CLIFF
39 TINA
B SPECL 3
5s
Off
10s
19 ERNIE
21 DEB
23 BOB
24 SHERM
25 WALT
2 CHART
2 7 B E N
2 8 S A M
29 NORM
31 DI
32 CARLA
3 3 B J
3 5 M A X
40 DIANA
C CHART 6
5s
Off 5s
4 SUPPT
4 2 R O N
D CORP 2
5s On
5s
43 NANCY
5 -
6 -
CALL FLOW
F l o w A l l
S p l i t s I n t r a
S p l T h r e s h R i n g
Grp Main Sec Flow 1
10s Off
A 1 3 On
2
5s Off
B 1 3 On
3
30s Off
C 2 4 On
4
30s Off
D
3
-
Off 5
30s Off
6
30s Off
C o n f i g u r a t i o n # 1 - D A I L Y ( c h a n g e d )
F 1 0 -
H e l p
F
Answer
F
Force
F
A u t o
F
Config
1
D e l a y
2
D e l a y
3
A C W
7
Screen
The force delay option controls the transfer of calls to and from the voice
announcement unit, If force delay is on, calls that arrive for a group will not
be transferred to an agent until callers have heard the entire message. If it is
off, they will be transferred to an agent as soon as one becomes available. If
answer delay is set to zero and force delay is on, all incoming calls will
connect directly to the message.
Remember that the force delay option can sometimes cause calls to backup,
especially if your delay message is long.
5-34 Dynamic Reconfiguration