Chapter 8 Support and other resources
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Chapter 8
Support and other resources
Accessing Hewlett Packard Enterprise support
•
For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide Support website:
www.hpe.com/assistance
•
To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website:
www.hpe.com/support/hpesc
Information to collect
•
Technical support registration number (if applicable)
•
Product name, model or version, and serial number
•
Operating system name and version
•
Firmware version
•
Error messages
•
Product-specific reports and logs
•
Add-on products or components
•
Third-party products or components
Hewlett Packard Enterprise offers support 24 hours a day, seven days a week through the use of a number of
automated electronic services. Hewlett Packard Enterprise provides up-to-date customer care, support and
warranty information at
http://www.hpe.com/networking/support
. Additionally, your Hewlett Packard Enterprise
authorized network reseller can provide you with assistance, both with services that they offer and with services
offered by Hewlett Packard Enterprise.
Before calling support
To make most efficient use of the support process, you must retrieve the following information before calling your
authorized network reseller or Hewlett Packard Enterprise Support.
Information item
Information location
•
Product identification, including SFP+/SFP28/
QSFP+/QSFP28 transceivers
The front of the switch and on labels on the SFP+/
SFP28/QSFP+/QSFP28 transceivers
•
Details about the switch’s status including the
software (OS) version, a copy of the switch
configuration, a copy of the switch Event Log,
and a copy of the switch status and counters
information
Switch console:
show tech
command
•
Copy of your network topology map, including
network addresses assigned to the relevant
devices
Your network records
