Chapter 10
:
Troubleshooting Tips
PN 365-095-30452 x.2
SBG6950AC2, SBG7400AC2, & SBG7600AC2 Wi-Fi Cable Modems User Guide
Copyright 2016-2017, ARRIS Enterprises, LLC. All rights reserved
.
59
Chapter 10
Troubleshooting Tips
If the solutions listed in the Troubleshooting Solutions table below do not solve your problem,
please contact your service provider for assistance. Your service provider may ask for the
status of the Wi-Fi cable modem front panel LEDs, see
Front Panel LED Icons and Error
) for more information.
You may have to reset the Wi-Fi cable modem configuration to its original factory settings if
the Wi-Fi cable modem is not functioning properly. See
(page
) for more information.
Solutions
Table 5.
Troubleshooting Solutions
Wi-Fi Cable Modem Problem
Possible Solution
Power LED Icon is OFF
Check the power connection on the Wi-Fi cable modem
and to the electrical outlet.
Check that the electrical outlet is working. Is the outlet
controlled by a light switch?
If so, unplug the Wi-Fi cable modem power adapter and
connect it to another electrical outlet that is not controlled
by a wall switch.
Cannot Send or Receive Data
Check each end of the coaxial cable connection on the Wi-
Fi cable modem and cable wall outlet. Use your hand to
tighten each connector, if necessary.
Check the Ethernet cable to make sure it is properly
connected to the Wi-Fi cable modem and computer.
On the front panel, check the status of the LED icons and
refer to
Front Panel LED Icons and Error Conditions
) to identify the problem.
If you have cable television service, check your television to
ensure your cable service is operating properly.
If none of the above solutions resolves the problem,
contact your service provider or call ARRIS Technical
Support at
1-877-466-8646
for assistance.
