99
6 FQA
6.1 No records found though employee have clocked in/out.
Reason
Solution
1. Unit power break for a long time
(time turn to zero as default)
Synchronize the time
2. The record hasn’t been
downloaded.
Please download the record from
the device.
3. The capacity has been fully
occupied.
Please clear the records in time.
6.2 The machine cannot connect with PC.
Reason Solution
1. Communication method not set
correctly
Select the correct communication
method
2. Cable not plugged firmly or cable
hardware problem
Plug the cable firmly or change
another cable
3. Not able to connect COM (wrong
COM No.)
Please enter the right COM No.
4. Not able to connect TCP/IP
(wrong setting)
Refer to the manual for connecting
Time Attendance terminal
6.3 Clock’s time works fine, but employee cannot attendance
Reason
Solution
1. Unit in dormancy status
Press any key to activate.
2. The device is on communication
or the route has been interfered.
1. Please exit the system by clicking
[Exit system] to quit abnormally, the
device resume collecting card every
1 minute.
2. Eliminate the interference of the
route.
3. The capacity has been fully
occupied.
Please clear the records in time.
Please note:
Should you have any other problems, please kindly email us the log
files in zip or rar (The log files are in Log directory in the installation directory of the
software)!