AMX NXA-WAPZD1000, Operation/Reference Manual, Page: 140 / 154

Deploying a Smart Mesh Network
136 NXA-WAPZD1000 ZoneDirector Smart WLAN Controller
Understanding Isolated Mesh AP Statuses
There are five possible reasons for a mesh AP to become isolated. The table below lists all possible Isolated
Mesh AP statuses that may appear on the Monitor > Access Points page, and provides possible reasons for the
isolation and the recommended steps for resolving the issue.
Isolated Mesh AP statuses
Status: Possible Reason:
No APs within hop-limit The AP cannot find other APs within the internally defined limit to the
number of hops. The hop limit mechanism helps ensure that mesh APs
maintain reasonable network performance.
To resolve this, add additional Root APs near this isolated Mesh AP.
Searching for uplinks The AP is still searching for uplinks. This is usually a temporary state and
is typically resolved automatically within 15 minutes as the mesh network
stabilizes. If there is a significant number of APs on the network, it might
take longer for the AP to resolve this.
Config error The AP attempted to establish the mesh uplink but was unsuccessful. If
you recently updated the mesh SSID and passphrase, it is likely that your
changes have not propagated correctly to this AP (for example, the AP
was offline when you updated the mesh SSID and passphrase).
No APs with matching radio type The AP is unable to find an uplink AP with the same radio type. Ruckus
Wireless Smart Mesh APs must use the same radio type to be able con-
nect to each other via the mesh network. For example, an 802.11n Mesh
AP will only connect to another 802.11n AP, and an 802.11b/g Mesh AP
will only connect to another 802.11b/g AP.
To resolve this, place additional wired APs or Mesh APs that use the
same radio type near this AP.