Troubleshooting
68
N3000 Series User Manual
Series Default Local/Host Play Troubleshooting Screens
This section shows and defines the status screens displayed by N3000 Series devices.
FIG. 60
Host Play Screen
Not receiving analog video through the
Encoder.
• If using a Y cable (N9420) and an HDMI source is already connected to the
Encoder, disconnect the HDMI source. Encoders give preference to HDMI and will
not allow analog signal to pass while it is connected.
Video output is stuttering.
• This could be a network bandwidth issue where the full video stream is not reliably
getting from Encoder to Decoder. Contact your network administrator for
assistance.
Serial port is not working as expected.
• Verify the
RS232 Settings
on the
Settings
page. Flush the serial port on the
Settings
page if another device is connected.
• Connecting the Tx and Rx pins on the RS232 connector creates a loopback that
could also help when troubleshooting.
Issues
Suggestions
Displayed when Decoder....
...and Encoder....
Notes
• is set to view an Encoder stream on
the network
• is set to HostPlay, or
• does NOT have a valid input video
signal
Seeing this screen means that the Decoder CAN
communicate with the Encoder across the network.
It is a good way to troubleshoot network
communication between segments using only
Encoders and Decoders (without the need for source
video into an Encoder).
