Amtel Direct-Line DL701, User Manual

Page: 61 / 69

Problem Solving and Error
Messages
If an Amtel unit stops communicating with other units, there are some basic prob-
lem-solving steps you can do with your System Administrator to correct the problem,
or help determine if the unit needs to be sent to the manufacturer for repairs.
Problem Solving
Situation Solution
No power
No display on
keyboard /
panel / wallmount
•
Check that the individual power supply is plugged into an
electrical outlet,
OR
•
Check the Group Power Supply is plugged into the
electrical outlet, and check if that outlet has power.
•
Check that power cord or power/data cord is properly
connected to the back of the unit and the four pins are
straight.
•
Check that the electrical outlet has power.
•
Check the screen brightness setting.
Display has asterisks
and Ø’s flashing
•
The Screen Exerciser is activated. Re-program setting to
activate after office hours. Refer to System Administrator’s
Manual.
Display shows day with
a timer running in
parentheses followed
by the time
•
The elapsed timer is running.
•
For a keyboard, press the
TIMER
key, then
CLEAR
.
•
For a panel/wallmount unit, press the
TIMER
button, then
CLEAR
.
Time/date incorrect
•
At keyboard units, set to local or central, re-enter correct
time/date. Refer to the Time Keeping section in the System
Administrator’s Manual.
Time/date erratic
•
More than one keyboard is set to be the central timekeeper.
Identify which unit is to be the one central, find the other
unit(s) set to central, and set their timekeeper status on auto
or local. Refer to the Time Keeping section in the System
Administrator’s Manual.
Beeper volume is too
low / No beeper noise
•
Check beeper volume setting.
Ve r s i o n 2 . 1
Problem Solving 9 – 1
KEYBOARD USER MANUAL
9
Problem Solving