7.1.30Edit an IVR Menu
1.
Click an IVR name in the
All IVR Menus
list.
2.
Click
Modify
if you want to change the prompt and worktime settings for the first level of IVR.
3.
Select a prompt and modify the worktime settings.
4.
Click
Update
to change the prompt and worktime settings.
5.
For other settings, edit settings shown in Table 7 -47.
6.
Click
Save
to update the changes.
7.1.31Clone an IVR Menu
1.
Select an IVR name from the
All IVR Menus
list.
2.
Click
Clone
.
3.
Enter a new IVR name.
4.
Edit settings shown in Table 7 -47.
5.
Click
Save
to have the IVR in the
All IVR Menus
list.
7.1.32Delete an IVR Menu
1.
Click an IVR name in the
All IVR Menus
list.
2.
Click
Del
to delete the IVR menu.
Table 7-47 Interactive Voice Response Configuration Settings
Field
Description
All IVR Menus
Select a preferred IVR menu name.
Info
View the IVR menu as a tree view, and displays information for
items in the tree view.
IVR Name
Specify the name of the IVR.
Rule
Click a number (0-9), *, or # in the Key list and one of the following
actions in the Action list to associate an action with a key.
Click ext and select a usergroup in the Group list in Action Data to
allow dialing any extension in this usergroup.
Click timeout and select actions except Next Layer and Select
Language in the Action list to assign an action after the user
response time is up.
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