AMI NiteHAWK, Installation And Owner'S Manual

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NiteHAWK Internet Jukebox Troubleshooting
22022613 Rev A 7-17
P
ROBLEM
S
YMPTOM
P
ROBABLE
C
AUSE
Machine is
locked up
during
normal
runtime.
Bill acceptor is taking
money but credits are not
accumulating, the
touchscreen is not
responsive, and I/O board
LEDs are not flashing. The Computer Core is locked up. Reboot it by
pressing and releasing the ATX Reset Switch.
If the Computer Core does not boot up, perform a
complete Power Down and Power Up.
The bill acceptor will not
accept a bill. 1. The bill acceptor is full.
2. The bill box was not re-installed on the bill acceptor
correctly.
3. There is a jammed bill in the device.
4. The plugs are not inserted securely at the acceptor.
5. The bill acceptor is defective.
The bill
acceptor
does not
work.
The green lights on the bill
acceptor are not flashing. 1. The cable is damaged at the acceptor.
2. The jukebox has disabled the bill acceptor. Put the
jukebox into normal operating mode.
3 The bill acceptor is defective.
Location
network line
not installed
in the
location. There is no designated
broadband line installed in
the location. 1. The inside wiring installation appointment was not
scheduled.
2. The inside wiring installation has not occurred.
3. The line was not installed in the pre-selected location.
4. The line (jack) was not labeled by the technician.
When the power supply is
connected to the router,
nothing happens. 1. The AC power plug is not fully inserted in the
receptacle on the back of the router.
2. Router reset circuit in power supply is defective.
3. The wall plug is not “hot”.
The “Link/Act #” light (on
the front of the router)
does not light up when an
Ethernet cable is plugged
in the respective port. 1. The cable is loose at the Computer Core or router.
2. The jukebox is not powered on.
3. The Ethernet port is defective.
Router does
not work.
The WAN light does not
light up. 1. The broadband connection is not plugged into the
WAN port.
2. The cable modem or DSL modem is not powered on.
The feature has never
been available in the
location. 1. There is no Ethernet cable connection between the
router and the jukebox.
2. The Ethernet cable is not fully seated in the port on the
Computer Core or in the back of the router.
3. The connection is loose between the installed line and
the router.
4. The cable is bad.
5. The Internet line is down.
6. The hard drive trigger code was not entered.
The “Music
On Demand”
feature does
not work.
The feature was available,
but is no longer available. 1. The connection has become loose between the router
and the jukebox.
2. The connection has become loose between the
installed line (jack) and the router.
3. All the lights on the front of the router are ON.
4. The router was shut off or lost power.
5. The Internet service provider (ISP) is down.
6. The AMI Entertainment server is down.