AMI NiteHAWK, Installation And Owner'S Manual, Page: 84 / 104

Troubleshooting NiteHAWK Internet Jukebox
7-16 22022613 Rev A
Troubleshooting Charts
The best way to determine a problem is to isolate its cause. The following charts should help to narrow down
which module is failing and whether it can be fixed or needs to be replaced.
Start with the “ Trouble ” column and find the item that closely relates to the problem you are experiencing.
The “ Symptom ” will be described in the following column. There may be multiple symptoms. There may also
be many “ Probable Causes ” listed for each Symptom. The Probable Causes are listed in decreasing order
of probability.
P
ROBLEM
S
YMPTOM
P
ROBABLE
C
AUSE
Application
does not
boot up. At the first boot up screen,
“Detecting IDE Primary
Master” reports “None”.
1. There is no hard drive in the computer.
2. The plugs are not completely seated in the hard drive.
3. The data cable or power cable has come loose from the
motherboard or hard drive.
The boot up process stops
at “DISK BOOT FAILURE,
INSERT SYSTEM DISK
AND PRESS ENTER.” 1. There is no hard drive in the computer.
2. The data cable or power cable has come loose from the
motherboard or hard drive.
3. The hard drive is dead.
The LED’s on the front
door fail to light.
1. The plug is not completely inserted into the outlet.
2. The wall circuit is not “hot”.
3. The ON/OFF switch on the power supply is in the OFF
position.
4. The circuit breaker in power supply is open.
Jukebox will
not operate
when
powered ON.
The LED’s come on, but
the application will not
boot. The system power supply or the LCD is defective or unplugged.
The LCD
does not
work.
The computer fan is on
and all system’s LEDs and
lights are normal. 1. The power plug, video cable, or LCD power supply wiring is
not seated completely.
2. The system power supply is defective.
3. The LCD is dead.
The
touchscreen
does not
work. The application boots up,
but the touchscreen does
not respond to touch.
1. The USB cable is not seated completely at the LCD or at the
Computer Core.
2. The touchscreen is not calibrated.
3 The touchscreen is dead.
Nothing happens after
pressing the calibration
button. 1. The USB cable plug is not fully seated at the LCD or at the
Computer Core.
2. The touchscreen is dead.
3. The motherboard in the Computer Core has failed.
The
touchscreen
will not
calibrate.
The calibration program
runs, but will not respond
to touch. 1. The USB cable plug is not fully seated at the LCD or at the
Computer Core.
2. The touchscreen is dead.
3. The motherboard in the Computer Core has failed.
No sound from jukebox,
although the application
reports “Now Playing…a
New Song.” 1. Volume control is turned all the way down.
2. Volume control is broken.
3. Audio cables are disconnected or loose from the Computer
Core or the pre-amp.
4. The amplifier is overloaded and shutdown.
5. The audio mode input routing or muting is configured
incorrectly.
No music
from
jukebox
No sound from jukebox
and the application doesn’t
appear to be playing the
song selected. 1. There are no more credits available for play.
2. Reject song was activated.