18
AltiServ User Guide
Operator Features
This section is provided specifically for the designated Operator.
Depending on your organization, this may be a single person or a number
of people.
Call Handling and the Auto Attendant/IVR
If your system uses the Auto Attendant/IVR, it can handle and route
incoming calls automatically with prompts and menus; most incoming calls
do not reach the Operator.
The call will ring at the Operator’s desk if the caller dials
0
while listening
to options given by the Auto Attendant/IVR. The sections at the beginning
of this chapter offer instructions on basic answering, putting calls on hold,
and transferring calls.
Overhead Paging
#44
If available on your system, connects to the
overhead broadcast device. Speak into the
handset and hang up when finished.
Overhead Paging
by Trunk
#45
If available on your system, directs a call to a
particular trunk with a paging ID broadcast.
Allows broadcasting through a trunk without
checking call progress.
Group Paging
#46 <pag-
ing group
member>
Activates one-way paging session to all regis-
tered AltiGen IP phone users who are in idle
state and logged in members of this paging
group.
Feature Tips
#55
Plays helpful tips and reminders for optimal
use of the AltiWare system. There are eleven
tips total and a different one is played each
time you access Feature Tips. See “Feature
Tips” on page 33 for more information.
Silent System Call
Park
#73
Disable
the system from announcing the
“location” of a call when using the System
Call Park feature. See “System Call Park and
Silent System Call Park” on page 7.
a <nn> = 2-digit num; <phone number> = extension or complete phone number,
including trunk or route access code
Summary of Contents for AltiServ
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