4
AltiServ User Guide
Putting a Call on Hold
While connected to a call, do one of the following:
• Press the
FLASH
button to play music on hold (if the system is
configured to play music on hold) and
do not hang up
. Hanging up
will disconnect the call. To reconnect to the call, press the
FLASH
button again.
• Press the
HOLD
button. Nothing is heard by the other party when
placed on hold this way. Hanging up here will not disconnect the call.
To reconnect to the call, press the
HOLD
button again.
Transferring Calls
To transfer the currently connected call:
1.
Press the
FLASH
button.
2.
At the dial tone, dial the third party’s extension number, or if
permitted, a trunk-line access prefix and an external phone number.
3.
When the third party answers, announce the call or simply hang up.
When hanging up, use the
Release
button if available, or keep the
hook-flash depressed for a couple of seconds to make sure the call is
transferred.
To abort the transfer and reconnect to the incoming call, press
FLASH
again before the transfer is complete.
Centrex Transfer
If you have a Centrex line, you can use this feature to transfer an external
call to an outside number without having to tie up two trunk lines. Once the
transfer is complete, the external caller’s line connects directly to the
outside number. Since there are no longer any connections to internal users,
internal trunk lines are then dropped, freeing up system trunk line resources
for other calls.
To complete a Centrex transfer:
1.
Press
FLASH
, then
*
.
2.
Dial the second party’s number (no need to dial the prefix for trunk-
line access, such as
9
) and either hang up or announce the call.
Summary of Contents for AltiServ
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