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AltiServ

™

for AltiWare ACC Release 5.1

and AltiWare ACM Release 5.1

User Guide

Revised 1/2008 Version #3 4003-0002-5.1

Summary of Contents for AltiServ

Page 1: ...AltiServ for AltiWare ACC Release 5 1 and AltiWare ACM Release 5 1 User Guide Revised 1 2008 Version 3 4003 0002 5 1...

Page 2: ...n Communications Inc will not be liable for technical or editorial errors or omissions contained within the documentation The information contained in this documentation is subject to change without n...

Page 3: ...ll on Hold 4 Transferring Calls 4 Centrex Transfer 4 Conference Calls 5 Consultation 6 Call Park 6 System Call Park and Silent System Call Park 7 Line Park 7 Call Waiting 7 Multiple Call Waiting 8 Acc...

Page 4: ...ating Calls 20 Answering Calls 20 Putting a Call on Hold 21 Transferring Calls 21 Conference Calls 22 Using a Client Application with a Mobile Extension 22 CHAPTER 2 Using the AltiGen Voice Mail Syste...

Page 5: ...33 Feature Tips 33 Using Distribution Lists 33 Log On Off IP Extension Dynamic IP Addressing Only 35 One Number Access Options 36 Dynamic Messaging 37 Zoomerang 37 Private Messaging 38 AltiGen Voice M...

Page 6: ...iv AltiServ User Guide...

Page 7: ...st Caller 77 Station Speed Dial 88 System Speed Dial 99 Last Number Redial 93 ext Intercom Call Answering Calls 29 ext wg ext Individual Call Pickup a specific station or Ringing Extension Pickup when...

Page 8: ...operator only 39 Operator Off Line operator only 44 Overhead Paging 45 Overhead Paging by Trunk 46 Group Paging AltiGen IP phone users only 55 List Feature Tips 73 Silent System Call Park 90 Ready to...

Page 9: ...o make an internal call to another extension lift the handset off hook wait for a dial tone and dial the extension number To make an external call lift the handset off hook wait for a dial tone dial t...

Page 10: ...the third party answers announce the call or simply hang up When hanging up use the Release button if available or keep the hook flash depressed for a couple of seconds to make sure the call is trans...

Page 11: ...15 and the Auto Attendant IVR number For example if 001 is the initial greeting to which you want to send the user press FLASH 15001 Conference Calls You can place conference calls including up to 5 p...

Page 12: ...on If only Single Call Waiting is set both AltiView AltiAgent and the phone itself can be used to conference an incoming call Consultation To place the caller on hold and speak with a person at anothe...

Page 13: ...re This announcement is sometimes confusing when using graphic interface applications such as AltiConsole rather than using the telephone It also eliminates having to wait for the location number to b...

Page 14: ...until you answer the call You can transfer or park calls before answering the next call in queue Multiple Call Waiting must be enabled for your extension by the system administrator before it can be...

Page 15: ...n create or assign codes that will enable or force users to assign outgoing calls to particular codes for billing tracking or forecasting purposes When this option is set after you enter outgoing call...

Page 16: ...er IP VoIP you can use the following trunk related AltiWare system features during IP trunk call sessions Supported Features The following features are supported while dialing through IP trunks Incomi...

Page 17: ...st Caller the AltiWare system will use an IP trunk to dial the last caller if that call was received via an IP trunk Call Restrictions Speed Dialing be sure to enter all appropriate prefixes such as I...

Page 18: ...the call to later pick up from this or another station Or park the call at a specific sta tion by pressing FLASH 31 and the extension of the other station You can have up to 50 calls parked per stati...

Page 19: ...in one ring Outside calls however will continue to ring the phone and you must answer these manually You can use the handset if that is preferred Caution Security Issue If you are away from your desk...

Page 20: ...by The system searches for a unique name and calls the extension asso ciated with the name Note This feature must be enabled by your system administrator Station Privilege Over ride 35 your ext pass w...

Page 21: ...nly 27 26 not necessary to deactivate the old exten sion line The old location will become an unas signed location line IP phone failover feature 27 can also be used to hear the currently active exten...

Page 22: ...her calls coming into the system Outbound Workgroup 53 Set the workgroup to associate outbound calls to Workgroup Log In 54 wg ext For workgroup members only Logs in to a workgroup Multiple Workgroup...

Page 23: ...ystem has more than one language lets you set the language for voice mail prompts Feature Status Check 22 Retrieves an announcement about currently activated telephone features In addition the dial to...

Page 24: ...ice Speak into the handset and hang up when finished Overhead Paging by Trunk 45 If available on your system directs a call to a particular trunk with a paging ID broadcast Allows broadcasting through...

Page 25: ...nd your organization s customized call processing procedures Operator Off line When the Operator Off line feature is activated all calls are directed to the Auto Attendant IVR When callers dial 0 in t...

Page 26: ...s enabled you must enter an Account Code before making an external call Terminating Calls At the end of a conversation you can select one of the following two options You can hang up your cell phone o...

Page 27: ...hone number 3 When the third party answers announce the call or simply hang up To abort the transfer and reconnect to the incoming call press again before the transfer is complete Transferring Calls i...

Page 28: ...conference member and drop that member from the conference simply by disconnecting the call To conference an incoming call 1 When you hear a call waiting tone press the key to connect to the incoming...

Page 29: ...ature Tips Each time you log in to the AltiGen Voice Mail System you hear a Feature Tip helpful tips and reminders of the most useful features for optimal use of the AltiWare system See Feature Tips o...

Page 30: ...25 New Voice Mail Message Indicator for Remote Login Before remote login if the user wants to check for new messages in his voice mail box he can call his extension and listen to the ring If there ar...

Page 31: ...d Returning to Auto Attendant IVR from the AltiGen Voice Mail System After a remote login you can dial 9 from the main menu to return to the Auto Attendant IVR provided the Auto Attendant IVR is confi...

Page 32: ...ia messages see page 39 press 8 and then 1 for new messages 2 for saved messages The Main Menu options 1 2 and 8 are not available and are not announced if there are no new or saved messages Disposing...

Page 33: ...ing playback Sending Messages To send a message 1 At the Main Menu press 3 2 Record your message and press when finished If you need to re record the message press when prompted 3 Select a destination...

Page 34: ...same call into the AltiGen Voice Mail System Note The use of this privilege is configurable on a per user basis Check with your AltiWare system administrator To place a call press at the Main Menu th...

Page 35: ...our Out of office for personal greeting Press 7 8 or 9 to record your customized greeting 2 to record your Directory Name Record your full name and press when finished 3 to select which greeting to us...

Page 36: ...ur personal greeting This also applies to the Initial and Subsequent greetings described below Changing your Password To protect your voice mail system memorize your password without writing it down C...

Page 37: ...there are no trunk lines available when the system attempts to make the call To Set Message Notification After pressing 4 at the Main Menu to hear the Personal Options menu press 3 to hear the Messag...

Page 38: ...About the Delivery Number on page 31 To Set Up a Reminder Call After pressing 4 at the Main Menu to hear the Personal Options menu press 4 again to hear the Reminder Call options then 1 Press 2 2 At t...

Page 39: ...is forwards all calls to the destination number until you log in select the call forwarding option again and disable it Feature Tips Each time you log in to the AltiGen Voice Mail System you hear a Fe...

Page 40: ...1 to Add a distribution list 2 When prompted enter a 2 digit number to identify the list 3 When prompted enter the list members which can be one of the following forms Extension numbers 01 followed b...

Page 41: ...identify the list 3 The system reads back the entry to you and you press to confirm the deletion or to cancel Reviewing a Distribution List To hear a report of list members after pressing 4 at the Mai...

Page 42: ...call handling settings Important Log off the IP extension when you no longer want to use it Otherwise incoming calls may be routed to another user in the event that you lose your Internet connection O...

Page 43: ...w it Works with and without Caller ID When you make a Zoomerang callback the system automatically makes the call to the number captured by Caller ID The Caller ID information is captured for all inter...

Page 44: ...publicly listed number there is no need to enter their callback number since the AltiWare system automatically captures their caller ID information Private Messaging You have the ability to leave a p...

Page 45: ...ve time and money by sending Mixed Media messages over the Internet to anyone throughout the world with an Internet address toll free Since all messages voice mail e mail or Mixed Media messages go in...

Page 46: ...eving Messages To retrieve messages using your multi media computer 1 Configure your e mail application see Accessing AltiGen Voice Mail System Mixed Media Messages on page 39 2 Click on the Get Mail...

Page 47: ...l System press 2 to record a new audio attachment 5 After you have finished press and either hang up or press 1 to listen to 2 to re record or 3 to delete the audio attachment 6 Click the Send icon wh...

Page 48: ...42 AltiServ User Guide...

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