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NANO 2 – Setting up Features
User Manual v2.7
www.allo.com
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For example, the following online converter provided by Digium, Inc can be used to convert
the sound file.
http://my.digium.com/en/products/ivr/audio-converter/
Important Note:
We recommend to use GSM format sound file for uploading as the file size is usually smaller
than the other compatible format.
4.11. IVR
IVR (Interactive Voice Response) is a pre-recorded interactive operator defined by a
sequence of actions that provides a customer with a better call experience. An IVR can be
‘chained’ with other IVR’s creating a multi-level IVR system.
Example :
“Welcome to ALLO PVT LTD! If you know your party’s extension, please dial it now.
Press 1 for Customer Service
Press 2 for Billing
Press 3 for Shipping”
Navigation:
Setup
Æ
IVR
, User could Setup, Edit and Delete an IVR.
IVR Configuration Parameters
Name
Configure the name of the IVR
Extension
Enter the extension number for users to access the IVR.
Summary of Contents for Nano 2
Page 1: ...Version 2 0...