NANO 2 – Setting up Features
User Manual v2.7
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Sound files listed. click on Apply Changes tab to save the changes made. You can even
delete the MOH classes and create them.
Important Note:
1. The MOH files have to be in GSM or WAV format and Maximum file size is 4 MB
2. Make sure to click the APPLY CHANGES button in the top navigation bar, after Selecting /
uploading the MOH Files. The APPLY CHANGES tab appears if some changes are made
and not saved.
4.9. Call Queues
Queues used to distributes incoming calls in the order of arrival to the first available
extension in the queue. The system answers each call immediately and, if necessary, holds
it in a queue until it can be directed to the next available extension. This feature is used to
balance the workload among group of extensions. Queues will provide the following
functions, Incoming calls being placed in the queue Extensions that answer the call in the
queue. Option to choose ring type strategy, to handle the calls in the queue and distribute
the calls in the queue. Music played while waiting in the queue.
4.9.1. Configuring a Queue
Navigation:
Call Queues
: This is where you setup your Queues.
To create a Queue, simply fill in all the required details including Extension, Queue Name,
Strategy, Queue Length, and select the other options. When done, click the Update button.
Queue Details
•
Extension: Extension number to reach the Queue directly
•
Queue Name: The name of the Queue
•
Strategy
Type:
•
Ring All: Rings all available extensions
•
Round Robin: Takes turns ringing each available extension
Summary of Contents for Nano 2
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