Allied Telesis AT-ANC10S Installation And User Manual Download Page 91

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Chapter 9

Troubleshooting

This chapter provides troubleshooting information. It discusses the
following topics:



“Checking Hardware Diagnostics” on page 92



“Checking Port LEDs” on page 93



“Consulting the Troubleshooting Checklist” on page 94



“Solving Microsoft Windows Server 2008 R2 Hyper-V Issues” on
page 97



“Solving Broadcom Boot Agent and Broadcom Advanced Server
Program (BASP) Issues” on page 100



“Solving Miscellaneous Issues” on page 102

Within the chapter there are several references to the

Broadcom

Advanced Control Suite 4 User Guide

. You can download this manual from

the Allied Telesis website at

www.alliedtelesis.com/support/software

After accessing the website, enter the model number in the

Search by

Product Name

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Summary of Contents for AT-ANC10S

Page 1: ...613 002022 Rev B AT ANC10S 2 10 Gigbit Network Interface Card Installation and User s Guide...

Page 2: ...espective owners Allied Telesis Inc reserves the right to make changes in specifications and other information contained in this document without prior written notice The information provided herein i...

Page 3: ...part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device must not cause harmful interference and 2 this device must accept any interference received including inter...

Page 4: ...4 RFI Emissions FCC Class B EN55022 Class B VCCI Class B C TICK CE Immunity EN55024 Electrical Safety EN60950 1 TUV UL 60950 1 CULUS Laser Safety EN60825...

Page 5: ...ed Safety Statements Important The symbol indicates that a translation of the safety statement is available in a PDF document titled Translated Safety Statements on our web site at www alliedtelesis c...

Page 6: ...6...

Page 7: ...ng Broadcom Boot Agent Driver Software 35 Overview 36 Setting Up MBA in a Client Environment 37 Enabling the MBA Driver 37 Disabling the MBA Driver 37 Setting Up the BIOS 37 Setting Up MBA in a Server...

Page 8: ...nagement Applications 88 Repairing Management Applications 89 Removing Management Applications 90 Chapter 9 Troubleshooting 91 Checking Hardware Diagnostics 92 Checking Port LEDs 93 Consulting the Tro...

Page 9: ...ield Wizard Page 51 Figure 11 License Agreement Page 52 Figure 12 Ready to Install the Program Page 53 Figure 13 InstallShield Wizard Completed Page 54 Figure 14 Windows Server 2008 and Windows Server...

Page 10: ...List of Figures 10...

Page 11: ...6 Supported Versions of Microsoft Windows 48 Table 7 Advanced Features in Microsoft Windows Supported by the AT ANC10S 2 Adapter 60 Table 8 Advanced Features in Microsoft Windows 65 Table 9 Linux Mod...

Page 12: ...List of Tables 12...

Page 13: ...s guide contains instructions on how to install and configure the AT ANC10S 2 adapter The Preface discusses the following topics Safety Symbols Used in this Document on page 14 Contacting Allied Teles...

Page 14: ...aution Cautions inform you that performing or omitting a specific action may result in equipment damage or loss of data Warning Warnings inform you that performing or omitting a specific action may re...

Page 15: ...to learn about RMAs and to contact Allied Telesis technical experts USA and EMEA phone support Select the phone number that best fits your location and customer type Hardware warranty information Lear...

Page 16: ...Preface 16...

Page 17: ...pter 1 Introducing the AT ANC10S 2 Adapter This chapter provides an introduction to the AT ANC10S 2 network adapter and discusses the following topics Functional Descriptions on page 18 Features on pa...

Page 18: ...n Table 1 Note The maximum operating distances of the SFP slots on the adapter depend on the transceivers Contact your Allied Telesis sales representative for a list of supported transceivers for the...

Page 19: ...10S 2 Adapter AT ANC10S 2 Adapter Physical Description The faceplate on the AT ANC10S 2 adapter shown in Figure 2 on page 19 has two slots for SFP transceivers and four LEDs Figure 2 AT ANC10S 2 Facep...

Page 20: ...lot is empty or the transceiver in the slot is not transmitting or receiving network traffic Blinking The transceiver in the slot is transmitting or receiving network traffic LNK LED Off The slot is e...

Page 21: ...c conditions to increase overall application throughput When traffic is light the adapter driver interrupts the host for each received packet minimizing latency When traffic is heavy the adapter issue...

Page 22: ...C10S 2 Adapter 22 Microsoft Windows Server 2008 R2 Microsoft Windows Server 2012 and 2012 R2 Microsoft Windows Server 2008 R2 2012 and 2012 R2 Hyper V Linux 32 bit and 64 bit extended Solaris x86 ESX...

Page 23: ...following topics Reviewing the Contents of Your Shipment on page 24 Reviewing Safety Precautions on page 25 Pre Installation Checklist on page 27 Installing the Standard Bracket on the Adapter on page...

Page 24: ...et Refer to Figure 3 Figure 3 Package Contents of the AT ANC10S 2 Adapter Inform your network supplier of any missing or damaged items If you need to return the adapter you must pack it in the origina...

Page 25: ...e Search by Product Name box and then click Find to view the current list of documents Warning This is a Class 1 Laser product L1 Warning The fiber optic ports contain a Class 1 Laser device When the...

Page 26: ...damage to the system components Remove any metallic objects or jewelry from your hands and wrists Make sure to use only insulated or nonconducting tools Verify that the system is powered OFF and unpl...

Page 27: ...shut it down 3 When the system shutdown is complete power OFF and unplug the power cord 4 Holding the adapter card by the edges remove it from its shipping package and place it on an antistatic surfac...

Page 28: ...ile bracket on the adapter with the standard bracket To install the standard bracket perform the following procedure To replace the low profile bracket with the standard bracket do the following 1 Rem...

Page 29: ...AT ANC10S 2 Adapter Installation and User s Guide 29 Figure 5 Installing the Standard Bracket...

Page 30: ...ve any metallic objects or jewelry from your hands and wrists Make sure to use only insulated or nonconducting tools Verify that the system is powered OFF and unplugged before accessing internal compo...

Page 31: ...on shared PCIe slot and remove the faceplate Note If you cannot locate or do not know how to find an appropriate PCIe slot refer to the documentation that came with your system Keep the faceplate in a...

Page 32: ...ted in the appropriate PCIe slot Refer to Figure 8 Make sure the card is securely seated Figure 8 Inserting the Adapter with a High profile Bracket Caution Do not use excessive force when seating the...

Page 33: ...s Guide 33 Figure 9 Securing the Adapter with a High profile Bracket 7 Replace the system s cover and secure it with the screws removed in step 2 8 Go to Installing SFP Transceivers in the AT ANC10S 2...

Page 34: ...the fiber topic cable should fit snugly into the port on the adapter and the tab should lock the connector into place Do not remove the dust cover from a fiber optic port until you are ready to conne...

Page 35: ...apter provides information about how to install the Broadcom Boot Agent Driver Software and discusses the following topics Overview on page 36 Setting Up MBA in a Client Environment on page 37 Setting...

Page 36: ...MBA module has been tested successfully in the following environments Linux Red Hat PXE Server Broadcom PXE clients are able to remotely boot and use network resources NFS mount and so forth as well...

Page 37: ...system with the card installed 2 When prompted enter CTRL S to enter the NIC setup menu 3 Set the pre boot to None Note If you set PXE to None on all the ports on the adapter you will not be able to a...

Page 38: ...initial ram disk initrd which are located on the Red Hat disk 1 images pxeboot vmlinuz images pxeboot initrd img Refer to the Red Hat documentation for instructions on how to install PXE Server on Li...

Page 39: ...ling the Linux Drivers The procedures in this chapter explain how to install the Linux drivers for the adapter This chapter discusses the following topics Overview on page 40 Installing Linux Driver S...

Page 40: ...ome kernels Packaging The Linux driver is released in the packaging formats shown in Table 4 The NetXtreme2 package contains the bnx2x 10 Gb network adapter and drivers for source RPM and compressed t...

Page 41: ...M Package To install the Source RPM Package do the following 1 Enter the following command rpm ivh netxtreme2 version src rpm 2 Change the directory to the RPM path and build the binary driver for you...

Page 42: ...e the network protocol and address refer to the documentation provided with your operating system Building the Driver from the Source TAR File This procedure describes how to build the bnx2x Linux dri...

Page 43: ...oading the Driver from a TAR Installation on page 43 Unloading the Driver from an RPM Installation This section describes how to unload or remove a Linux driver from an RPM installation Note On 2 6 ke...

Page 44: ...hwdata pci ids cp usr share hwdata pcitable usr share hwdata old pcitable cp usr share hwdata pcitable new usr share hwdata pcitable Network Installations For network installations through NFS FTP or...

Page 45: ...acy INTx mode To set the bnx2x driver enter one of the following insmod bnx2x ko disable_msi 1 or modprobe bnx2x disable_msi 1 Checking the bnx2x Driver Defaults The bnx2x driver default values are li...

Page 46: ...a channel bonding interface For more information see the Channel Bonding information in your operating system documentation Statistics You can view detailed statistics and configuration information us...

Page 47: ...perating Systems supported by the AT ANC10S 2 adapter In addition it describes how to display and change adapter properties including power management options This chapter discusses the following topi...

Page 48: ...crosoft Windows supported by the adapter Table 6 Supported Versions of Microsoft Windows Version of Microsoft Windows Operating System AT ANC10S 2 Windows Vista 32 64 Windows 7 32 64 Windows Server 20...

Page 49: ...al interactive mode The Silent Installation is a command line interface for unattended installation See the following sections Using the Installer on page 50 Using Silent Installation on page 54 Note...

Page 50: ...d be used to install the driver Do not use any Microsoft Windows wizards to install the driver All wizards and informational boxes should be closed or cancelled before running the installer The Instal...

Page 51: ...2 Adapter Installation and User s Guide 51 Figure 10 Broadcom NetXtreme II Driver Installer InstallShield Wizard Page 2 Click Next to continue The License Agreement Page is displayed See Figure 11 on...

Page 52: ...rs 52 Figure 11 License Agreement Page 3 After you review the license agreement click I accept the terms in the license agreement and then click Next to continue The Ready to Install the Program Page...

Page 53: ...AT ANC10S 2 Adapter Installation and User s Guide 53 Figure 12 Ready to Install the Program Page 4 Click Install The InstallShield Wizard Completed Page is displayed See Figure 13 on page 54...

Page 54: ...silent mode which allows for unattended installation This section discusses the various ways to perform a silent installation on all of the Windows Operating Systems supported by the AT ANC10S 2 adapt...

Page 55: ...d create a log file at f 1testlog txt enter setup s v qn L f 1testlog txt Performing a Silent Upgrade To perform a silent upgrade from within the installer source folder enter setup s v qn Performing...

Page 56: ...HKLM Software Microsoft Windows CurrentVersion Uninstall for the correct hexadecimal number Performing a Silent Reinstall To perform a silent reinstall of the same installer enter setup s v qn REINST...

Page 57: ...feature is used on one of the individual components Therefore Allied Telesis recommends that changes to driver versions be made only through the use of a driver installer To remove the device drivers...

Page 58: ...Chapter 5 Installing the Windows Drivers 58...

Page 59: ...vanced Tab Although the default values of the Advanced Properties are appropriate in most cases you can change any of the available options to meet the requirements of your system This chapter discuss...

Page 60: ...abled Auto Disabled RX and TX Enabled RX Enabled TX Enabled Interrupt Moderation Disabled Enabled Disabled Enabled Disabled Enabled Jumbo Packet 1514 4088 9014 9614 1514 4088 9014 9614 1514 4088 9014...

Page 61: ...supported Not supported Not supported TCP UDP Checksum Offload IPv4 Disabled RX and TX Enabled RX Enabled TX Enabled Disabled RX and TX Enabled RX Enabled TX Enabled Disabled RX and TX Enabled RX Ena...

Page 62: ...the Advanced Tab in Windows Server 2008 or Windows Server 2008 R2 on page 62 Selecting the Advanced Tab in Windows Server 2012 on page 63 Selecting the Advanced Tab in Windows Server 2008 or Windows S...

Page 63: ...Right click on the BCM57810NetXtreme II 10 GigE adapter The adapter window is displayed 5 Select the Advanced tab Selecting the Advanced Tab in Windows Server 2012 To access the Advanced Tab in the W...

Page 64: ...layed See Figure 17 Figure 17 Windows Server 20112 Run Window 3 Enter the following command in the Run window mmc devmgmt msc The Device Manager window is displayed See Figure 15 on page 63 4 Expand t...

Page 65: ...k offload capabilities when using Hyper V Virtualized Network HVN functions 1 In Microsoft Windows right click the Network Adapter in Network Connections and then click Properties 2 Click the Configur...

Page 66: ...ames This property is only available for the AT ANC10S 2 network adapter Frame size is set at 1500 bytes by default To increase the size of the received frames raise the byte quantity in 500 byte incr...

Page 67: ...eive TCP IP UDP checksum offload Tx Enabled Enables transmit TCP IP UDP checksum offload Tx Rx Enabled default Enables transmit and receive TCP IP UDP checksum offload None Disables checksum offload 1...

Page 68: ...hen you enable the Large Send Offload property the TCP segmentation can be done by the network adapter The default setting for this property is Enabled This property is only available for the AT ANC10...

Page 69: ...ude the following The range is 00 00 00 00 00 01 to FF FF FF FF FF FD Do not use a multicast address least significant bit of the high byte 1 Do not use all 0s or all Fs 1 In Microsoft Windows right c...

Page 70: ...as voice or video and to control the impact of latency insensitive traffic such as bulk data transfers 1 In Microsoft Windows right click the Network Adapter in Network Connections and then click Pro...

Page 71: ...nly look at one header for the entire sequence 1 In Microsoft Windows right click the Network Adapter in Network Connections and then click Properties 2 Click the Configure button and then the Advance...

Page 72: ...soft Windows right click the Network Adapter in Network Connections and click Properties 2 Click the Configure button and then the Advanced tab 3 Set the desired SRIOV value Starting RSS CPU Specifies...

Page 73: ...on and then the Advanced tab 3 Set the desired TCP UDP Checksum Offload IPv4 value TCP UDP Checksum Offload IPv6 Normally the checksum function is computed by the protocol stack When you select one of...

Page 74: ...roperty defines whether the device has enabled or disabled the virtual machine queue VMQ feature 1 In Microsoft Windows right click the Network Adapter in Network Connections and then click Properties...

Page 75: ...e a PC or a network Both CIM and SNMP are supported on the Windows Server 2008 Windows Server 2008 R2 and Windows Server 2012 Operating Systems The CIM standard defines managed elements and the SNMP s...

Page 76: ...rom other vendors The BRCM_ExtraCapacityGroup class provides team configuration for the Broadcom Advanced Server Program BASP Current implementation provides team information and information about phy...

Page 77: ...y default the Broadcom Advanced Control Suite utility does not load the CIM libraries You need to select this option To load the CIM libraries on your PC do the following 1 Download the BACS utility f...

Page 78: ...CIM Option Window 4 Select CIM Provider 5 Select one of the following This feature will be installed on local hard drive This feature and all subfeatures will be installed on local hard drive 6 Click...

Page 79: ...monitored The BASP configuration data includes information such as team IDs physical virtual VLAN team adapter IDs physical virtual VLAN team adapter descriptions and the MAC addresses of the adapter...

Page 80: ...allow monitoring of the information listed above See the following procedure The monitored workstation requires the installation of the Broadcom Extended Information SNMP extensible agent bcmif dll an...

Page 81: ...ed See Figure 18 Figure 19 BACS SNMP Option Window 5 Select one of the following This feature will be installed on local hard drive This feature and all subfeatures will be installed on local hard dri...

Page 82: ...Chapter 7 Installing CIM and SNMP for Manageability 82...

Page 83: ...ment applications as well as procedures instructions This chapter discusses the following topics Installing Broadcom Advanced Control Suite 4 and Related Management Applications on page 84 Modifying M...

Page 84: ...ver Program SNMP Installs the Simple Network Management Protocol subagent CIM Provider Installs the Common Information Model provider Note Ensure that the Broadcom network adapter s is physically inst...

Page 85: ...nt click I accept the terms in the license agreement and then click Next to continue 4 Select the features you want installed If you receive a warning regarding NET Framework then press OK to continue...

Page 86: ...suppress the reboot enter setup s v qn REBOOT ReallySuppress Performing a Silent Install and Creating a Log File To perform a silent install and create a log file enter setup s v qn L f ia32 1testlog...

Page 87: ...elp file and must be included when installing the BACS feature Use ADDSOURCE to include any of the features listed below setup s v qn ADDSOURCE BACSi32 CHM32 BASPi32 SNMPi32 CIMi32 Performing a Silent...

Page 88: ...or Remove Programs 2 Click Broadcom Management Programs and then click Change 3 Click Next to continue 4 Click Modify to change program features 5 Click Next to continue 6 Click on an icon to change...

Page 89: ...management applications do the following 1 In Control Panel double click Add or Remove Programs 2 Click Broadcom Management Programs and then click Change 3 Click Next to continue 4 Click Repair to re...

Page 90: ...ment Applications To remove all management applications do the following 1 In Control panel double click Add or Remove Programs 2 Click Broadcom Management Programs and then click Remove 3 Reboot your...

Page 91: ...es on page 97 Solving Broadcom Boot Agent and Broadcom Advanced Server Program BASP Issues on page 100 Solving Miscellaneous Issues on page 102 Within the chapter there are several references to the B...

Page 92: ...ternal and external diagnostics where packet information is transmitted across the physical link For instructions and information on running tests in an MS DOS environment see Chapter 10 User Diagnost...

Page 93: ...AT ANC10S 2 Adapter Installation and User s Guide 93 Checking Port LEDs To check the state of the network links and activities on the ports refer to Table 2 on page 20...

Page 94: ...tings and change them if they are in conflict with another device Verify that your server is using the latest BIOS Try inserting the adapter in another slot If the new position works the original slot...

Page 95: ...Note When using forced link speeds verify that both the adapter and the switch are forced to the same speed Windows In the Windows platforms use the ping command to test network connectivity If the ne...

Page 96: ...thernet interface is up and running on a Linux platform run ifconfig to check the status of the Ethernet interface In addition you can enter the netstat i command to check the statistics on the Ethern...

Page 97: ...is bound to a virtual network should not be configured for VLAN tagging through the driver s advanced properties Instead Hyper V should manage VLAN tagging exclusively Since Hyper V does not support...

Page 98: ...O do not work This is a limitation of Hyper V because this system does not support CO and LSO in an IPv6 network To successfully perform VLAN tagging for both the host parent partition and the guest c...

Page 99: ...2x sys bxndcox dll bxdiag cat bxdiag inf bxdiagx sys wdfcoinstaller01005 dll and wUDFUpdate_01005 dll Windows Server x64 bxvbd inf bxvbda sys bxvbd cat bxnd inf bxnd cat bxnd52a sys bxndcoa dll bxdiag...

Page 100: ...em event log and prevents it from communicating with the domain controller during boot up Solution Microsoft Knowledge Base Article 326152 support microsoft com kb 326152 en us indicates that Gigabit...

Page 101: ...ffload LSO and Checksum Offload are not working on my team Solution If one of the adapters on a team does not support LSO LSO does not function for the team Remove the adapter that does not support LS...

Page 102: ...rm Management Interface IPMI is not functioning properly Solution IPMI works only when LiveLink is disabled See Configuring LiveLink for a Smart Load Balancing and Failover and SLB Auto Fallback Disab...

Page 103: ...Adapter Installation and User s Guide 103 Solution Ensure that the system has at least 2 GB of main memory when using up to four network adapters and 4 GB of main memory when using four or more netwo...

Page 104: ...Chapter 9 Troubleshooting 104...

Page 105: ...apter provides user diagnostic information for the MS DOS platform This chapter discusses the following topics Overview on page 106 System Requirements on page 107 Performing Diagnostics on page 108 D...

Page 106: ...t www alliedtelesis com support software To run Broadcom NetXtreme II User Diagnostics you must create an MS DOS 6 22 bootable disk containing the uediag exe file Next start the system with the boot d...

Page 107: ...AT ANC10S 2 Adapter Installation and User s Guide 107 System Requirements The following system requirements are needed to run user diagnostics MS DOS 6 22 Operating System uediag exe file...

Page 108: ...escription uediag Performs all tests on all the AT ANC10S 2 network adapters in your system uediag c devnum Specifies the adapter devnum to test Use all in place of a specific device number to test al...

Page 109: ...s the test results to a specified log file uediag mba 1 0 Enables disables Multiple Boot Agent MBA protocol where 1 Enable 0 Disable uediag mbap n Sets the MBA boot protocol where 0 PXE 1 RPL 2 BOOTP...

Page 110: ...Broadcom NetXtreme II User Diagnostics uediag and all installed adapters uediag wol 1 0 Enables disables Magic Packet WOL where 1 Enable 0 Disable WOL is not supported on 10Gbps Ethernet adapters Tab...

Page 111: ...ress Register BAR by varying the amount of memory requested by the BAR and verifying that the BAR actually requests the correct amount of memory without actually mapping the BAR into system memory Ref...

Page 112: ...ations B2 TPAT Scratchpad B3 RXP Scratchpad B4 COM Scratchpad B5 CP Scratchpad B6 MCP Scratchpad B7 TAS Header Buffer B8 TAS Payload Buffer B9 RBUF via GRC B10 RBUF via Indirect Access B11 RBUF Cluste...

Page 113: ...identifying the TCP IP and UDP header data structures and calculates the checksum CRC The TPAT block results are compared with the values expected by Broadcom NetXtreme II User Diagnostics and any err...

Page 114: ...area is all 0s the test first initializes the VPD data area with non zero data before starting the test and restores the original data after the test completes C11 FIO Events Verifies that the event...

Page 115: ...ding to the selected MSS size and any other errors The adapter should not be connected to a network D5 EMAC Statistics Verifies that the basic statistics information maintained by the chip is correct...

Page 116: ...Chapter 10 User Diagnostics 116...

Page 117: ...able 13 contains the environmental specifications of the adapter card Table 12 AT ANC10S 2 Physical Specifications Dimensions 160 0 mm 6 3 in x 68 9 mm 2 7 in Weight 78 0 g 2 8 oz Table 13 Environment...

Page 118: ...Table 14 contains the power specifications of the adapter card Performance Specification The adapter card is x8 PCIe v2 0 and v1 1 compliant Table 14 Operating Voltages and Maximum Power Consumption...

Page 119: ...sible to the naked eye can disrupt light transmission and lead to failure of the component or of the entire system Therefore it is of utmost importance to clean all fiber optic connectors before use F...

Page 120: ...osol air to clean a fiber optic connector To clean a fiber optic connector using a cartridge cleaner perform the following procedure 1 With one hand hold the cartridge cleaner and push the lever on th...

Page 121: ...static electricity that can damage the fiber optic cable E82 4 If desired repeat steps 3 and 4 5 If a fiber inspection scope is available use the scope to inspect the ferrule end face to make sure th...

Page 122: ...2 5 mm and 1 25 mm sizes for use on SC and MU connectors respectively Note NEVER use a household cotton swab and or alcohol to clean a fiber optic connector This may leave a residue on the ferrule ti...

Page 123: ...nector to make sure that it is clean and to check for scratches pits or other problems that may affect performance Note Always keep a dust cap on a fiber optic cable when it is not in use Warning Do n...

Page 124: ...Appendix B Cleaning Fiber Optic Connectors 124...

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