Chapter 9: Troubleshooting
102
Solving Miscellaneous Issues
This section presents issues and provides solutions for a variety of driver
software issues.
Problem
: Although installed, the Broadcom Advanced Control Suite 4
(BACS) application does not start and an error message appears.
Solution
: NET Framework is required for BACS 4 to operate. Install .NET
Framework.
Problem
: Broadcom Advanced Control Suite 4 takes a long time to start
up.
Solution
: This is a limitation of .NET Framework 2.0. Apply .NET
Framework 2.0 SP1 and reboot your system.
Problem
: The AT-ANC10S network adapter may not perform at optimal
levels on some systems if it is added after the system has booted.
Solution
: The system BIOS in some systems does not set the cache line
size and the latency timer if the adapter is added after the system has
booted. Reboot the system after the adapter has been added.
Problem
: Intelligent Platform Management Interface (IPMI) is not
functioning properly.
Solution
: IPMI works only when LiveLink™ is disabled. See “Configuring
LiveLink for a Smart Load Balancing and Failover and SLB (Auto-Fallback
Disable) Team” in the
Broadcom Advanced Control Suite 4 User Guide
.
Problem
: Cannot configure Resource Reservations in BACS 4 after SNP
is uninstalled.
Solution
: Reinstall SNP. Prior to uninstalling SNP from the system,
ensure that NDIS is enabled via the checkbox on the Resource
Configuration screen, available from the Resource Reservations section of
the Configurations tab (see Viewing Resource Reservations in the
Broadcom Advanced Control Suite 4 User Guide
). If NDIS is disabled and
SNP is removed, there is no access to re-enable the device.
Problem
: A DCOM error message (event ID 10016) appears in the
System Event Log during the installation of the Broadcom adapter drivers.
Solution
: This is a Microsoft issue. For more information, see Microsoft
knowledge base KB913119 at
support.microsoft.com/kb/913119
Problem
: Performance is degraded when multiple BCM57810 network
adapters are used in a system.
Summary of Contents for AT-ANC10S
Page 1: ...613 002022 Rev B AT ANC10S 2 10 Gigbit Network Interface Card Installation and User s Guide...
Page 6: ...6...
Page 10: ...List of Figures 10...
Page 12: ...List of Tables 12...
Page 16: ...Preface 16...
Page 29: ...AT ANC10S 2 Adapter Installation and User s Guide 29 Figure 5 Installing the Standard Bracket...
Page 58: ...Chapter 5 Installing the Windows Drivers 58...
Page 82: ...Chapter 7 Installing CIM and SNMP for Manageability 82...
Page 104: ...Chapter 9 Troubleshooting 104...
Page 116: ...Chapter 10 User Diagnostics 116...
Page 124: ...Appendix B Cleaning Fiber Optic Connectors 124...