Chapter 9: Troubleshooting
94
Consulting the Troubleshooting Checklist
Note
Before you open the cabinet of your server to add or remove the
adapter, see “Reviewing Safety Precautions” on page 25.
The following checklist provides recommended actions to resolve
problems installing or running the AT-ANC10S/2 adapter in your system:
Inspect all cables and connections. Verify that the cable
connections at the network adapter and the switch are attached
properly. Verify that the cable length and rating comply with the
requirements of the SFP+ transceiver.
Check the adapter installation by reviewing “Installing the Network
Adapter Card” on page 30. Verify that the adapter is properly
seated in the slot. Check for specific hardware problems, such as
obvious damage to board components or the PCI edge connector.
Check the configuration settings and change them if they are in
conflict with another device.
Verify that your server is using the latest BIOS.
Try inserting the adapter in another slot. If the new position works,
the original slot in your system may be defective.
Replace the failed adapter with one that is known to work properly.
If the second adapter works in the slot where the first one failed,
the original adapter is probably defective.
Install the adapter in another functioning system and run the tests
again. If the adapter passed the tests in the new system, the
original system may be defective.
Remove all other adapters from the system and run the tests
again. If the adapter passes the tests, the other adapters may be
causing contention.
Checking the
Current Drivers
This section describes how to check that the current drivers are properly
loaded for the Windows and Linux platforms.
Windows
See “Viewing Vital Signs” in the
Broadcom Advanced Control Suite 4 User
Guide
to view vital information about the adapter, link status, and network
connectivity.
Summary of Contents for AT-ANC10S
Page 1: ...613 002022 Rev B AT ANC10S 2 10 Gigbit Network Interface Card Installation and User s Guide...
Page 6: ...6...
Page 10: ...List of Figures 10...
Page 12: ...List of Tables 12...
Page 16: ...Preface 16...
Page 29: ...AT ANC10S 2 Adapter Installation and User s Guide 29 Figure 5 Installing the Standard Bracket...
Page 58: ...Chapter 5 Installing the Windows Drivers 58...
Page 82: ...Chapter 7 Installing CIM and SNMP for Manageability 82...
Page 104: ...Chapter 9 Troubleshooting 104...
Page 116: ...Chapter 10 User Diagnostics 116...
Page 124: ...Appendix B Cleaning Fiber Optic Connectors 124...