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My tablet cannot charge properly
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C
to +40°C).
• When abroad, check that the voltage input is compatible.
My tablet cannot connect to a network or “No service” is
displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually.
• Try connecting at a later time if the network is overloaded.
My tablet cannot connect to the Internet
• Make sure that the internet access service of your SIM card is
available.
• Check your tablet’s Internet connection settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted.
• Make sure the chip on your SIM card is not damaged or scratched.
• Make sure the service of your SIM card is available.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to tablet.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the tablet contacts (i.e. your professional
or personal directories).
I am unable to send and receive MMS
• Check your tablet memory availability as it might be full.
• Contact your service provider to check service availability and
check MMS parameters.
SIM card PIN locked
• Contact your service provider.
Forgot lock screen Pattern, Password or PIN
• You will need to do a factory reset by holding down the power
and volume up button at the same time and follow the prompts.
This process takes at least 10 minutes and
you will lose all
your personal data.
Contact ALCATEL Customer Care if you
need assistance, see General Information section for contact
information.
I am unable to download new files
• Make sure there is sufficient tablet memory for your download.
• Check your subscription status with your operator.
