OG-X-FR openGear Frame v1.0r1 55 www.aja.com
Warranty and Liability Information
AJA VIDEO SYSTEMS, INC.
Limited Warranty on Hardware
AJA Video Systems, Inc. (AJA Video) warrants that the hardware product, not
including storage modules or software components, will be free from defects in
materials and workmanship for a period of five (5) years from the date of purchase.
AJA Video warrants that the storage modules provided as part of the hardware
product will be free from defects in materials and workmanship for a period of one
year from the date of purchase. AJA Video provides a separate software warranty as
part of the license agreement applicable to software components.
If a hardware product or storage module (hereafter, a “product”) proves to be
defective during the applicable warranty period, AJA Video, at its option, will either
repair the defective product without charge for parts and labor, or will provide a
replacement in exchange for the defective product.
To obtain service under this warranty, the Customer must notify AJA Video of the
defect before expiration of the warranty period and make suitable arrangements for
the performance of service by contacting AJA Video support through the channels
set forth on the support contacts web page at http://www.aja.com/support. Except
as stated, the Customer shall bear all shipping, packing, insurance and other costs,
excluding parts and labor, to effectuate repair. Customer shall pack and ship the
defective product to a service center designated by AJA Video, with shipping charges
prepaid. AJA Video shall pay to return the product to Customer but only if to a
location within the country in which the AJA Video service center is located.
This warranty shall not apply to any defect, failure or damage caused by negligent,
inadequate or improper use, handling or maintenance. Without limiting the
foregoing, AJA Video shall not be obligated to furnish service under this warranty
or repair any damage or malfunction a) resulting from attempts by personnel other
than AJA Video representatives to install, repair or service the product, b) resulting
from improper use or connection to incompatible equipment, c) caused by the use
of non-AJA Video parts or supplies, d) if the product has been modified or integrated
with other products when the effect of such a modification or integration increases
the time or difficulty of servicing the product, or e) resulting from being dropped
or otherwise subjected to undue force, exposure to moisture or other corrosive or
conductive substances, exposure to strong magnetic fields, use with improperly
regulated power supplies, exposure to electric shock, use in temperatures outside the
specified operating range, or otherwise failing to treat the product in accordance with
the standard of care appropriate to sensitive and delicate electronic equipment.
EXCEPT AS STATED ABOVE, AJA VIDEO AND ITS VENDORS DISCLAIM IN THEIR
ENTIRETY ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. AJA VIDEO’S RESPONSIBILITY TO REPAIR OR REPLACE TIMELY REPORTED
DEFECTIVE PRODUCTS IS THE WHOLE AND EXCLUSIVE REMEDY CUSTOMER IS
PROVIDED WITH RESPECT TO HARDWARE PRODUCTS AND THEIR STORAGE MODULES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR
LIMITATIONS ON APPLICABLE STATUTORY RIGHTS OF A CONSUMER, SO SOME OR ALL
OF THE TERMS OF THIS PARAGRAPH MAY NOT APPLY TO YOU.
THE PRODUCT IS NOT INTENDED, STATED, OR WARRANTED TO OPERATE
UNINTERRUPTED OR ERROR-FREE. YOU UNDERSTAND AND ACKNOWLEDGE THAT THE
PRODUCT IS NOT INTENDED TO BE USED AS THE SOLE OR PRIMARY DATA SOURCE OR
TARGET FOR CRITICAL DATA, AND THAT IT IS YOUR RESPONSIBILITY TO IMPLEMENT
REDUNDANT CAPTURE AND BACKUP SYSTEMS AS APPROPRIATE.
