Advantech ADAM-6000 series, User Manual

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Product Warranty
Advantech warrants to you, the original purchaser, that each of its products will be
free from defects in materials and workmanship for two year from the date of
purchase.
This warranty does not apply to any product which have been repaired or altered by
other than repair personnel authorized by Advantech, or which have been subject to
misuse, abuse, accident or improper installation. Advantech assumes no liability as a
consequence of such events under the terms of this Warranty.
Because of Advantech’s high quality-control standards and rigorous testing, most of
our customers never need to use our repair service. If an Advantech product ever does
prove defective, it will be repaired or replaced at no charge during the warranty period.
For out-of-warranty repairs, you will be billed according to the cost of replacement
materials, service time and freight. Please consult your dealer for more details.
If you think you have a defective product, follow these steps:
1. Collect all the information about the problem encountered (e.g. type of PC, CPU
speed, Advantech products used, other hardware and software used etc.). Note
anything abnormal and list any on-screen messages you get when the problem
occurs.
2. Call your dealer and describe the problem. Please have your manual, product, and
any helpful information readily available.
3. If your product is diagnosed as defective, you have to request an RAM number.
When requesting an RMA (Return Material Authorization) number, please access
ADVANTECH's RMA web site: http://www.advantech.com.tw/rma. If the web
sever is shut down, please contact our office directly. You should fill in the
"Problem Repair Form", describing in detail the application environment,
configuration, and problems encountered. Note that error descriptions such as
"does not work" and "failure" are so general that we are then required to apply our
internal standard repair process.
4. Carefully pack the defective product, a completely filled-out Repair and
Replacement Order Card and a photocopy of dated proof of purchase (such as your
sales receipt) in a shippable container. A product returned without dated proof of
purchase is not eligible for warranty service.
5. Write the RMA number visibly on the outside of the package and ship it prepaid to
your dealer.