Medical Alert Plus System User Guide
21
Can I replace the Wristband strap?
Yes, you may replace the strap with a standard watch band of your choice.
How far away from the Base Station will my Help Buttons work?
Your Help Buttons will work within a range of 600 feet from your Base Station.
However, you can verify the distance that they cover around your house by
performing a range test.
Can I speak into my Help Button?
No, you can communicate with the monitoring center through the Base Station. The
Help Buttons do not have a speaker or microphone.
Why is my Help Button not activating my Base Station?
Be sure to press the Help Button once firmly in the center to activate the Base
Station. A small red light on the Wristband or Neck Pendant. If the Base Station does
not respond, check to ensure that the Help Button is in range of the Base Station.
Please note that the system will not transmit an emergency call if you have already
sent one within the previous two minutes. If you still have issues with your system,
please call ADT support at 800.568.1216 (option 1).
