14
ADT
®
Health Customer Support 800.568.1216
The Base Station says “
CALL IN PROGRESS
” several times, indicating that
the signal from the Help Button has been received.
The Base Station sends your unique information to the emergency response
center and says “
PLEASE STAND BY FOR OPERATOR
.”
2.
When you hear an operator asking if you are okay, please provide your status.
Help is dispatched to the address on file with ADT through the closest
available public emergency responders.
NOTE:
ADT can only dispatch emergency responders to the home
address that you provided when you filled out the ADT Home
Health Service Agreement. It is important that an accurate,
current address be on file. To update your address, please call
our support team at 800.568.1216 (option 1).
The personal contacts listed on your profile are notified.
NOTE:
If you are unable to speak or be heard, a second call will be made
to your home. If you do not respond to the second call, the
authorities will be notified that there is a potential emergency.
