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ADT
®
Health Customer Support 800.568.1216
What if I am on a call on my home phone when I need help?
The Medical Alert Plus System communicates using digital cellular service. It does
not interact or interfere with your home phone line.
If I accidentally set off the alarm, what do I do?
If you accidentally set off the alarm, let the alarm go through then simply inform the
emergency operator that this is a “false alarm”. The operator will disconnect and no
further action will be taken.
Why is the Emergency Operator having trouble understanding me?
The microphone in the Base Station is very sensitive, and will pick up surrounding
noises from your television, radio, wind from ceiling fans, and the like. To increase
the quality of the call, look for a quieter area for the Base Station.
Can I replace the cord for my Neck Pendant or Fall Detection Pendant?
Yes, it will work with just about any chain or cord, so feel free to use any one of your
personal chains or necklaces.
Does the Wristband strap contain any latex?
No, the strap is silicone based with no latex content.
