Medical Alert Plus System User Guide
19
Frequently Asked Questions
How do I call for help?
Press the Wristband Help Button OR Standard Neck Pendant Help Button OR Fall
Detection Help Button OR the red EMERGENCY button on the Base Station. The Base
Station will say “
CALL IN PROGRESS
” several times, indicating that the signal from
the Help Button has been received. The Base Station will send your unique
information to the emergency response center. When this is been completed, the
Base Station will announce “
PLEASE STAND BY FOR OPERATOR
.” Then you will
hear an operator asking if you are okay. If you are able to speak, please provide your
status.
What happens if I push the button but I can’t speak?
If you are unable to speak or be heard, a second call will be made to your home. If
you do not respond to the second call, the authorities will be notified that there is a
potential emergency. Help will be dispatched to address on file with ADT through
the closest available public emergency responders and the personal contacts listed
on your profile will be notified.
