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ADT
®
Health Customer Support 800.568.1216
What happens if I push my Help Button but cannot get to the Base
Station?
If you push your Help Button, stay where you are. An emergency operator will vocally
communicate with you through your Base Station.
How do the Emergency Responders know where I am?
ADT can only dispatch emergency responders to the home address that you
provided when you filled out the ADT Home Health Service Agreement. The
Emergency Operator does not automatically know where your system is located. It is
important that an accurate, current address be on file. To update your address,
please call ADT at 800.568.1216 (option 1).
What if I move to a different home or apartment?
ADT can transfer your service to your new location if you notify us in writing at least
30 days prior to your move. Please note that ADT may charge you a fee for each move.
Why is the Test button on the Base Station blinking green?
It is important that you test your system at least once a month. To help remind you,
the Test button will blink green every 30 days. To test the system, follow the
procedures outlined in “Step 4. Testing the Base Station” on page 10.
