Appendix D - Service and Support
LTPH-TP-1044-01, Issue 1
60
April 6, 2001
HXU-358 V1.04
instructions. Use the telephone number, fax number, or email address
listed below:
•
Telephone: 800.370.9670
•
Fax: 714.832.9923
•
Email Address: [email protected]
3
Include the following information, in writing, along with the equipment
you are returning:
•
Company name, address, telephone number, and the name of a
person Customer Service can contact regarding this equipment.
•
The purchase order number provided to Customer Service when the
RMA number was requested.
•
A description of the equipment, as well as the number of units that
you are returning. Be sure to include the model and part number of
each unit.
•
The shipping address to which Customer Service should return the
repaired equipment.
•
The reason for the return:
–
The equipment needs an ECO/ECN upgrade.
–
The equipment is defective.
–
If there is another reason for returning the equipment,
please let us know so we can determine how best to help
you.
4
Pack the equipment in a shipping carton.
5
Write the ADC Wireline Systems Division address and the Return
Material Authorization Number you received from Customer Service
clearly on the outside of the carton and return to:
ADC Wireline Systems Division
14352 Franklin Ave.
Tustin, CA 92780-7013
If the equipment is defective, please tell us what you observed
just before the equipment malfunctioned. Be as detailed in
your description as possible.
